Front Office Customer Service

RAHUL RAWAT

Mobile: 882-***-**** Email: ************@*****.***

Jhajhran Dehradun – 110043.

To be with a company that offers excellence, that can use my skill sets to the maximum and provides a dynamic environment with constant new challenges and growth opportunity

A certified professional with close to 5 years of Experience. Expert in the areas of Operations, Customer Relationship Management and concierge Management in Hospitality industry.

Proven ability to lead seamless implementations and deliver solutions improving revenues, margins and workplace productivity.

A very active and strong team player making significant contributions towards team tasks.

A proven hard worker coupled with dedication making a positive impact to the Organization.

Quick learner; dynamic team player with excellent communication, strong interpersonal & presentation skills Professional Experience.

Take up challenges head-on and strive to achieve success in every target-oriented task. Aggressively tackle every task with a positive attitude and a sense of urgency.

Devised creative strategies and orchestrated the implementation of successful initiatives targeted towards enhancing customer satisfaction.

JW Marriott New Delhi

Front office Associate (march 2014 to present)

Responsible for day to day front office operations assign duties to new team member and training.

Work outline

Responsible for day to day front office operations (Concierge).

Accountable for ensuring proper staffing, to assign duties for guest arrivals and departure.

Formulate the SOP'S for front office and concierge operation.

Spearhead the tasks for any guest inquiries regarding city events, sightseeing tours and attractions and provide exceptional customer service to all of our guests and support other departments like travel desk, front office operations and bell service.

Responsible for handling special requests from guests e.g. limousine service, making arrangements for special occasions, helping guests with planning itineraries, booking tours and arranging excursions etc.

Client Servicing

Ensuring and enable customer satisfaction by achieving delivery of service quality norms by interacting with clients, handle guests’ requests and proactively resolving customer complaints.

Assisting clients in determining their itineraries and travel plans, as well as offering them competitive travel solutions.

Team Management

Develop, guide and coach the team members and enabled knowledge sharing and ensure that everyone are in the same page on various aspects of customer management.

Impart trainings to the new joining.

Ensure to follow the SOP set by the companies and enable the team also maintains adherence to the same.

Certifications & Trainings

22 weeks Internship from TAJ HOTELS AND RESORT, SURAT GUJRAT.

Attended training on the safety and security aspects of the hotel.

Education

Bachelor of Hotel Management from UTTRAKHAND TECHNICAL UNIVERSITY, DEHRADUN .

Higher secondary under CBSE in the year of 2010.

Matriculation under CBSE in the year of 2008.

Personal Particulars

Date of Birth : 10th oct 1993

Languages Known: English, Hindi and .

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