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Store Manager Customer Service

South Africa
June 06, 2019

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Durbanville Western cape


Sergio Goncalves

Store manager

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Store manager

Wigwam liquor wholesaler

Opening and closing of store. Daily running and cash up. Ordering and purchasing stock. Procuring new supplier's and new customers.

Co owner

Malan fruit and veg wholesaler

I was Co owner of family run business. I use to drive the truck and go to the fresh produce market in Johannesburg and Pretoria, to purchase all the stock for the business. Run the store daily cash up and health and safety. Managed staff of 10 people. Customer service and procuring new clients for wholesale. Co owner

Tygermanor kwikspar

I was the Co owner with my father and brother. Daily running of the store and negotiating with suppliers on bulk deals and shelf space and gondola end royalties. Health and safety of all departments. Managing staff of 60 entire store. Managed all service departments. Launched and managed the liquor store successfully. Managed the gp of service departments to an average of 40% of store contribution with a 30% gp. Store manager

Gugulethu Superspar

Store manager in charge of all departments concentrating on service departments. Managed staff of 130 people assisting with the HR. Ensured the cash was banked daily and released according to company procedure with armed security. Loaded the ATM of the store. Health and safety of all service department. Daily running of store negotiating deals with suppliers and ensuring all shelves are properly merchandised throughout the day and suffecient stock levels are available. Also managed the qaurtely stocktake.( Contact Noel Timms- 021******* - 082*******)

Butchery manager

Checkers cobble walk

Daily running of department. Weekly stocktakes. Merchandising of all fridges and ensuring fresh stock at all times. Managed staff of 12. Health and safety of store. Time keeping of staff and assistance with HR. Contact ( Chris oosthuizen- 084*******)

Store manager

Dc meats

Daily running of store including opening and closing of store. Manage staff of 20 including all HR. Health and safety of store. Ordering and purchasing of all stock. Monthly stocktakes. Driving sales and turnover of store to maintain a high turnover with a good gp. Customer service and new customer procurement. Work experience


1992 - 1993

1988 - 1991

1994 - 1994

2011 - 2011

National senior certificate

Rustenburg Technical college

Business economics, accountancy, communication and deportment, typing, computer practice Std 8 certificate

Grenville high school

English, Afrikaans, maths sg, accountancy, geography, art . N5 certificate

Rustenburg Technical college

Business economics, accountancy, office practice, computer practice, mercantile law, communication and deportment

Management induction program certificate

Spar Academy

Introduction into managing a large supermarket including all departments ( groceries, bakery, butchery, deli, Hmr, fruit and veg, receiving.)

Team player stockcontrol stock management customer relations customer service management team builder staff control time keeping supplier negotiating buying controls

I am hard working with a passion for retail and growing a business both in turnover and maintaining a positive GP. I love to work with people and ensuring customers will return because of us as a team will create a pleasant experience for the cudtomer. I have great attention to be detail and strive to succeed in all that I do. Skills

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