Customer Service Administrative Assistant

SUMAIRE QURESHI

Cell: *** – *** – **** *******.*******@*****.***

PROFILE

A friendly, client-focused candidate with over 7 years of experience in Customer Service and 2 years in Office Administration. Proficient in Word, Excel, Outlook and PowerPoint. Experienced in the switchboard phone system; excellent communication and interpersonal skills; detailed and organized. EDUCATION

Seneca College: Liberal Arts – 2017

York University: Bachelor of Arts – Global Health - 2020 PROFESSIONAL EXPERIENCE

Immediate Response Force 2018 – Present

Administrative Assistant / Receptionist

Maintain log books for visitors, calls and front desk expenditures

Schedule and attend meetings, take meeting minutes, disperse minutes via email

Organize and reply to emails as needed

Answer and forward phone calls to appropriate individuals and departments

Prepare incoming and outgoing mail and packages

Schedule customer bookings and guide them about available rooms and suites

Maintain executive managers’ calendars by planning and scheduling, appointments, conferences, teleconferences, and travel arrangements

Work independently and collaboratively on assigned tasks

Maintain office supplies inventory by placing orders and evaluating new products in a timely manner

Balanced monthly vendor statements and closed monthly sales invoices Joe Fresh 2014 – Present

Part Time Sales Associate

Responsible for monitoring and logging cash & handling returns and exchanges of goods

Assist in compiling cash flow reports

Market company-directed promotions and programs

Establish positive and productive work environment, by understanding the role and needs of all team members and resolving customer complaints

Perform administrative tasks such as managing all cash input, calculating, data entry, and negotiating cost estimates with vendors

Teaching Assistant 2017-2018

Valley Park Middle School

Encourage classroom rules to help regulate students practicing positive behavior

Assist staff with data entry and record keeping for attendance, grading and assignment results

Provide assistance during school trips and during regular lunch breaks

Motive and encourage students to participate in class activity study course material

Assist with the organization of school events, trips and activities

Assist in extracurricular activities for Homework Club to help students achieve good results

Provide assistance to students with special needs and for students in ESL programs

Provide one on one guidance to students with learning difficulties SMT Direct 2013 – 2014

Customer Service Representative

Handle contacts over multiple communication channels (inbound and outbound)

Built rapport with customers to successfully fulfill the purpose of marketing and making sales to potential and existing customers

Elucidated products, promotions, and services, to provide effective customer support

Record customer profiles and transactions into system for tracking purposes

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