Customer Service Data Entry

Maria DeFilippo

*** ****** ******

Schenectady, NY 12303

Home phone: 518-***-****

Summary: Experienced in customer service, data entry and clerical, I am seeking a temporary or permanent position in which I can utilize my experience and skills effectively.

Education -

SUNY Empire State College

Saratoga, New York

May, 2010

Cultural Studies

University of Louisiana at Lafayette

Lafayette, Louisiana

Liberal Arts major

January, 2008 - May 2008

Courses - Academic Writing, Anthropology, Humanities

Work Experience-

Maximus

Feb 2017 – current

Data Entry Administrator

Capturing client info and entering information into Kofax system

Checking entries for accuracy

Assisting in projects such as error trending reports

Edison Club

Feb 2016 - current

Banquet server

Set-up and break-down after services and events

Communicated between staff and kitchen to ensure efficient service

Answered guest inquiries and accomodated guests politely and efficiently

Robert Half/Office Team

May 2015 - Feb 2016

Data entry/Medical billing

Worked at Visiting Nurses in Schenectady entering medical billing

Maintaining a spreadsheet to keep track of payments

Entered charges and service codes to bill Medicare

Retrieved patient files to record services and charges

Xerox

August 2009 - March 2015

Colonie, NY

Customer Service Rep/Data Capture Associate

Communicated with custodial and non-custodial parents about child support accounts

Advised custodial and non-custodial parents on family court procedures

Referred clients to social services as needed

Monitored child support accounts and collecting payments

Collected payments owed to social services

Located individuals for child support enforcement

Gathered and updated non-custodial parent employment information for child support enforcement

Entered material from source document to company database

Processed all information provided and paid attention to missing information to send back for correction

Worked overtime to ensure all documents were processed by due date

Compucom

Jan 2012 – October 2012

Schenectady, NY

Clerical Assistant

Dispatched helpdesk tickets

Provided follow up phone calls and on site visits

Ordered computer software

Skills: Experienced in clerical and administrative duties, Microsoft Office, customer service, medical records, data entry, 14,000 kpm.

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