Manager Customer Service

Sam Haught

Special Events and Rental Dept. Manager

Holden, MO 64040

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I previously was the Kansas City District Manager for Eldridge Fine Jewelry. My position there was to keep revenue in all stores at a peak, trouble shoot problem stores, monitor inventories and promote new sales strategies. I succeeded with a great team to bring troubled stores back by increasing revenue and profit margins with " making a sale by listening and honesty ". Powell Gardens recently had a new change over in CEO and Directors in the gardens and many of us were laid off due to budget cuts.

At Powell Gardens my clients always came first, making their time memorable, whether I planned a wedding with them or a retreat. When working all garden events I was start to finish with the project. I wore many hats, without complaint.

My goal was for all those that visited the gardens whether the first time or one of many visits each one would walk away with a possitive and memorable experience. We were an office in a house left mostly to ourselves to make the decisions, that is how I trained the coordinators. We not only needed to ensure that visitors had a great time, but need to ensure the protection of the gardens as well. Time management was essential since we were a small office to do all contracts, consults, as well as vendor meetings, invoices, email answering and telephone calls, and all financial collections and distributions, and general office. Often we worked alone in this building, so time manegement was essential.

I feel I am a very loyal employee and with a proven track record of a team player. Believe I have many qualities to work in a variety of fields. My goal in life is always to be the best at what I do, understanding that honesty, integrity and good listening and communication skills will allow me to do so. I believe no bridge is built single handedly, we all need a good team. Work Experience

Branch Office Administrator

Edward Jones - Warrensburg, MO

September 2017 to Present

Client relations

Cash services

Appt preparing

Processing accts

Branch office administrator

Edward Jones - Warrensburg, MO

I greet clients, proceed all paperwork, open accounts at fa direction, process rollovers and transfers. Assist client with digital services, scheduling.Complete Client Services. Special Events and Rental Dept. Manager

POWELL GARDENS

2003 to 2017

• Rental Revenue

• Client Services - Customer Service

• Event Planning, scheduling and follow through

• Responsible for a large percentage of earned income

• Package design

• Yearly Budgets ( revenue, payroll, supplies and equipment)

• Liquor Inventories - I began the alcohol program, inventories, bartenders supervisor, ordering and supplying

• Team Player with those I supervised (coordinators, maintenance, trolley drivers, bar tenders ect.) Teamed with other departments as well for Garden Events.

• Answer phones and emails promptly

District Manager

Eldridge Jewelry - Kansas City, MO

1986 to 2000

As district manager I covered Missouri, Kansas and Iowa locations Education

Roosevelt High School

Business

Ofallon Tech - St. Louis, MO

Skills

Customer Service business management (10+ years)

Additional Information

SKILLS

• Organized

• Record tracking and keeping

• Listening - Listen to clients needs, I do consider this a skill in todays world. It takes control in everyones busy lives to really listen to what one is saying.

• Create packages and events

• Time Management

• Computer basic, Excell - Microsoft, Maximizer, Zimbra

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