Fast learner, Computer Lit, phone, data entry, customer service
Resume:
CRYSTAL STEELE
************@*****.***
Financial / Administrative Background - Seeking New Opportunities
I am detailed oriented, multi-tasking, financial representative with a proven track record in understanding and utilizing guidelines and rules of a company. I have experience in administration duties, account managing, originations operations, Auto and Home finance, telecom corporations, retail sales, and laboratory industries. I have a solid foundation in office duties, funding, underwriting, fraud detection, processing, and coordination. I demonstrate the ability to satisfy company and customer requirements, create and maintain product and company image. I am a professional, that is highly organized and works well under strict timelines, alone or with a team and able to know and maintain requirements with attention to detail. I have excellent written/verbal communication skills and I thrive in a fast-paced environment . I am a quick learner, self-starter and highly motivated.
Specific Skills:
Data entry, Excellent Customer Service Skills, Experience on Multi-Line Phones, and Use on all Office Equipment - Computers, Scanners, Fax, Printers, 10-Key, Calculator, Computer Skills include Microsoft Outlook, Office, Word, Works, Excel, Adobe, Power Point, Sign Charts, Opus, Extra, Sassy, ADX Client, ADX WEB, Snap, Outlook, MS Office, Fast Data, Experian, Lexis Nexis, Laser Pro, PP Docs, CLO, Innovis, Pacer, Navigator, and Experian. Proficient in Windows, Macintosh and DOS operating environments. Experienced with Internet applications.
PROFESSIONAL EXPERIENCE
Dallas County Collegiate Academy ( D.C.C.A. ) - Administrative Assistant / Admissions Coordinator, September 2018 – Present
Assist and communicate with customers, research and update files, process payments, review documents, computer work, keep records, bulk mailing, receive inbound calls from customers and make outbound calls to customers. Customer service and coordinating & scheduling appointments
Capital One Home Loans -- Loan Specialist / Processor, Jan 2012 - Feb 5, 2018
Account file manager, Fast paced, high volume environment, Audit contract and loan packets, called customer explain loan products, rates, documents, requirements and process and update throughout process; Data Entry, answered multi-line phone, assisted random customers while processing loans; Performed a variety of duties such as closing loans, verifications, maintaining good relations with customers, vendors, bankers, and underwriting while processing of Home Loan applications; Process loan documentation, generate disclosures, sending disclosures, editing closing disclosure and fees, title closings, process all required verifications, order, track, review and analyze all information required to efficiently manage the loan production pipeline while effectively communicating with internal and external contacts (appraisers, title and insurance companies, etc.). ***Worked in Test group/ Special Projects- Project Coordinator testing new System before system was released to department - worked on system reporting issues and suggesting ways to speed up process and help user
*Systems: Opus, Loan Quality Gateway, Innovis, Experian, worknumber.com, Sassy, Loan Center, Extra, LaserPro,PP Docs and Fast data
Capital One Auto Finance --Fraud Investigation High Risk Funding, 2011- 2012
* Audited contract packages received from various dealerships. Reviewed all provided documents for accuracy, and ensured that the information met policy and guidelines. Calculated Payment to income, Reviewed Credit and Pacer to make sure no Bankruptcies and all debt was accounted for; verified income through IRS and/or Employment and Customer information through Fast Data, Lexis Nexis and other means ; i.e.30-day pay stubs were not sent therefore reached out to employer and sent a verification of income form to meet requirements● Audited contract packages received from various dealerships. Reviewed all provided documents for accuracy, and ensured that the information met policy and guidelines. Reviewed contract packages for required information; identified fraud and investigated to determine source of fraud. Investigated consumer information, including credit reports, employment status, residence and insurance ;Performed customer interviews to ensure all aspects of the loan structure met company policy and needs. ** Systems: Clo, Innovis, Lexis Nexis, Microsoft Outlook, Fast Data, Word, PowerPoint.
Capital One Auto Finance -- Dealership Funder, 2007 - 2011
Audited contract packages received from various dealerships. Reviewed all provided documents for accuracy, and ensured that the information met policy and guidelines. Calculated Payment to income, Reviewed Credit and Pacer to make sure no Bankruptcies and all debt was accounted for, Verified income through IRS and/or Employer; i.e.30-day pay stubs were not sent therefore reached out to employer and sent a verification of income form to meet requirements; Reviewed contract packages for required information; identify and collect missing documents .Investigated consumer information, including credit reports, employment status, residence and insurance; Ensured all aspects of the loan structure met company policy; Maintained heavy phone contact with dealerships and consumers to maximize loan funding potential; Mitigated risk by identifying potential fraud. ***Systems: Snap, ADX web, Innovis, Experian, CLO, fast data, Lexis Nexis, Microsoft Outlook, Fast Data, Word, PowerPoint.
Capital One Auto Finance -- Underwriter, 2006- 2007
Represented Capital One Auto Finance, reviewed and updated contracts, discussed detailed financial situations, structured loans, reviewed credit reports, funded deals, using financial programs such as CLO and ADX client, knowing all guidelines, Privacy and Truth and Lending laws. Reviewed, researched, investigated, and updated multiple contracts daily gathering information to complete contract packets. Communicated with customers, reviewing credit reports and legal documents. Reviewed contract packages for required information. Ensured all aspects of the loan structure met company policy and dealership needs. Maintained accurate, low call times, high satisfaction surveys resulting in excellent phone metrics. Answered calls from dealerships and consumers. Maintained heavy phone contact with dealerships and consumers to maximize loan funding potential. Systems: Snap, Adxweb, Innovis, Experian, CLO, fast data, Lexis Nexis, Microsoft Outlook, Fast Data, Word, PowerPoint
Mervyn’s Department Store 2004-2005 --- Customer Service/ Retail Sales Representative -Shoes/Home Decor/ Lingerie / Children’s Department Representative
Cash Handle, Customer Service, Excellent communication skills with management and team members, keep area clean and cluster free, Know customer sales Ad, Merchandiser duties- set up displays, new products, and sales ads
BONHAM INDEPENDENT SCHOOL DISTRICT 2003 - 2005 -- Substitute Teacher
Managed student plans and schedules. Provided guidance and leadership for class. Helped supervise the Students by administering school work and guiding them through assignments. Kept accurate class records and communicated effectively with students and peers.
Red River Historical Museum 2002- 2003 -- Assistant Director
Administration duties, answered phone, used excel programs to store membership and donation information, helped maintain Membership and artifact records, Helped store items when received, Helped Change displays at museums, show people archived items for research, gave tours of the museums, knowing all the displayed items, Helped membership drives, sending out bulk mailings for membership and events, Supervised 2-4 interns
EDUCATION
Bachelor of Science, Plant and Soil Sciences Emphasis in Environmental Science Graduated 5/2003 Texas A&M University Commerce, TX
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