RILEY THOMPSON

Customer Experience Professional, Marketing Guru, Problem Solver

Professional Experience Contact Info

Address

**** * *** *, ********

Salt Lake City, UT 84015

Email

ac9ji8@r.postjobfree.com

Phone

801-***-****

Skills

Microsoft Office Products, Google

Suite

Adobe Creative Cloud

(Photoshop, Illustrator, InDesign, etc)

Excellent interpersonal skills, both in

person and over the phone

Self-starter with experience working

on teams and under deadlines

Extensive training in CRM Use

Awards & Honors

3 time employee of the month at

Aggie Connections

Boys State City and County Attorney

USU Distinguished Service

Scholarship

Davis County Recognition Award

LDS Church Mission, Volunteer

Service, North Carolina, from

2008-2010

Education

Jan 2011 - May 2016

Utah State University, Logan UT

B.S. Marketing, MInor, Multimedia

Professional References Available On Request

Home Depot Customer Service Representative,

Answered phones and resolved customer concerns and assisted customers Conducted consultative sales, and processed returns Contacted vendors to ensure proper delivery

May 2013 - Sep 2013

Aggie Connections (USU), Phonathon Caller and Shift Lead, Logan UT Contacted Alumni for Utah State University to raise funds and gather information. Functioned as team lead; duties included motivating other callers and verifying pledges. Employee of the month March 2012, September 2013

Sep 2011 - July 2016

Marketing Director, Aggie Radio, Logan UT

Ran promotions to increase the reach of the station Conducted research to improve station programming

Managed the station’s brand image

Coordinate the Aggie Radio marketing committee

Ran and created content for social media accounts

ACHIEVEMENTS

• Assisted in the transition from digital to FM station

• Managed and created an intern program of 30+ members

• Increased social media followers by 1500%

• Created marketing campaigns and events like Pub Trivia, Logan City Limits, and more

• Oversaw the design and launch of Aggiecribs.com (student housing service) May 2014 - July 2016

Marketing System Supervisor, Primary Mortgage Incorporated, SLC UT Manage marketing and email campaigns, training, and customer support systems for the avenu app

Implement and present trade show booths

Created marketing for individual branches

Social media outreach and content creation (print, digital and video) Created complete customer support system from the ground up (database, phone system, employee rotation, etc.)

Worked with vendors to secure contracts, teach employees, and find new systems Helped Market the new Loan programs from PRMI to increase ownership ACHIEVEMENTS

• Built a customer base from 0-3000

• Regularly reach over 10,000 customers via email and media campaigns

• Manage a team of 5 employees

• Reduced operating costs by $14,000/m

* Set up a database for new marketing systems

*established contracts with 4 new companies to help Loan Officers August 2016 - Nov. 2018

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