Social Media Customer Service
Resume:
RILEY THOMPSON
Customer Experience Professional, Marketing Guru, Problem Solver
Professional Experience Contact Info
Address
Salt Lake City, UT 84015
*****.********.********@*****.***
Phone
Skills
Microsoft Office Products, Google
Suite
Adobe Creative Cloud
(Photoshop, Illustrator, InDesign, etc)
Excellent interpersonal skills, both in
person and over the phone
Self-starter with experience working
on teams and under deadlines
Extensive training in CRM Use
Awards & Honors
3 time employee of the month at
Aggie Connections
Boys State City and County Attorney
USU Distinguished Service
Scholarship
Davis County Recognition Award
LDS Church Mission, Volunteer
Service, North Carolina, from
2008-2010
Education
Jan 2011 - May 2016
Utah State University, Logan UT
B.S. Marketing, MInor, Multimedia
Professional References Available On Request
Home Depot Customer Service Representative,
Answered phones and resolved customer concerns and assisted customers Conducted consultative sales, and processed returns Contacted vendors to ensure proper delivery
May 2013 - Sep 2013
Aggie Connections (USU), Phonathon Caller and Shift Lead, Logan UT Contacted Alumni for Utah State University to raise funds and gather information. Functioned as team lead; duties included motivating other callers and verifying pledges. Employee of the month March 2012, September 2013
Sep 2011 - July 2016
Marketing Director, Aggie Radio, Logan UT
Ran promotions to increase the reach of the station Conducted research to improve station programming
Managed the station’s brand image
Coordinate the Aggie Radio marketing committee
Ran and created content for social media accounts
ACHIEVEMENTS
• Assisted in the transition from digital to FM station
• Managed and created an intern program of 30+ members
• Increased social media followers by 1500%
• Created marketing campaigns and events like Pub Trivia, Logan City Limits, and more
• Oversaw the design and launch of Aggiecribs.com (student housing service) May 2014 - July 2016
Marketing System Supervisor, Primary Mortgage Incorporated, SLC UT Manage marketing and email campaigns, training, and customer support systems for the avenu app
Implement and present trade show booths
Created marketing for individual branches
Social media outreach and content creation (print, digital and video) Created complete customer support system from the ground up (database, phone system, employee rotation, etc.)
Worked with vendors to secure contracts, teach employees, and find new systems Helped Market the new Loan programs from PRMI to increase ownership ACHIEVEMENTS
• Built a customer base from 0-3000
• Regularly reach over 10,000 customers via email and media campaigns
• Manage a team of 5 employees
• Reduced operating costs by $14,000/m
* Set up a database for new marketing systems
*established contracts with 4 new companies to help Loan Officers August 2016 - Nov. 2018
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