Training Human Resources

Location:

Havre de Grace, MD

Posted:

June 05, 2019

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Resume:

Twana S. Burrow

Country of Citizenship: United States of America

Veteran’s Preference: Yes

Security Clearance: Secret

PROFILE

Equal Opportunity professional with over 5 years of experience in facilitating both large and small group discussion; designing, developing, and delivering training for mangers, supervisors, and employees in the areas of equal opportunity, affirmative employment and diversity and inclusion; applying equal opportunity principles, laws, regulations, executive orders and court decisions to a variety of EEO and diversity programs and facilitating the informal and formal EEO complaints process.

Event Planning Summary:

Planned, coordinated and served on Team APG planning committee team for monthly cultural observances/awareness events for the installation for more than 1,000 attendees. The observances promote workforce education and understanding, teamwork, harmony, pride, and esprit among all groups, not just within the specific group being honored. Responsible for maintaining accountability of the EO program budget.

Coordinated, planned and served on planning committee team for organizational day for the battalion of more than 1,200 Soldiers, Civilians and family members annually. The organizational day promote teamwork, teambuilding, harmony, pride, and esprit among the organization by bringing everyone together for a day of fun and relaxation.

Participated in Team APG’s planning, execution of Sexual Assault Awareness and Prevention Month activities which included the Opening Ceremony, Tie a Teal Ribbon around the Oak Tree, Denim Day, SHARP Vignettes, SHARP Summit, and Cake Cutting Ceremony annually serving over 1000 attendees on the installation.

Coordinate military sponsorship, urinalysis, and immunization program; Served as Voting Assistance Officer, Army Emergency and Combined Federal Campaign Liaison; plan and assist in proctoring mandatory training for military personnel Other programs managed include: military personnel support, Army Continuing Education System, Army weight control program, Army Substance Abuse Program, Well Being Program, Soldier for Life/Transitions Assistance Program, Risk Reduction, Suicide Prevention, and Records Management.

Served as the primary instructor on the team responsible for providing Civil Rights training to over 8300 employees annually; requested by-name on numerous occasions to develop and facilitate training for employees in tenant organizations.

Effectively coordinated command sensing sessions, focus groups, and face-to-face meetings for over 8,300 Soldiers, Department of the Army Civilians and Contractors dispersed over 19 locations in the Continental United States and Overseas.

EXPERIENCE

Equal Opportunity Advisor August 2014 – Current

Army Test and Evaluation Command, Aberdeen Proving Ground, MD

Served as principal advisor to the Commanding General (CG), Chief of Staff, and Senior Leadership on command-wide EO/EEO matters. Managed the organization’s Equal Opportunity (EO) Program and provided leadership and guidance to over 8,300 Soldiers, Department of the Army Civilians and Contractors, geographically dispersed over 19 locations in continental United States and Overseas.

Under the Command’s Climate Assessment Program, monitored workforce climate at the organizational levels and provided guidance to leaders addressing potential barriers to EO; prepared the CG’s quarterly and annual EO training guidance for FY15, 16 and 17; developed, coordinated, and conducted quarterly training sessions for senior leaders, to include the CG, on EO-related topics such as Alternative Dispute Resolution, Anti-Harassment, and the EO complaint process. Continuously assessed the organization’s climate by executing multiple workforce surveys and focus groups.

Analyzed the DEOMI Organizational Climate Survey (DEOCS) by applying analytical skills and EO principles to identify and solve complex issues by reviewing, researching, interviewing personnel, and initiating a wide range of program planning and teambuilding activities; analyzed the impact of change within the organization and provided recommendations to the Commanding General and the Commanders of subordinate units.

Evaluated and formulated command-wide EO policy and provided guidance and directions on implementation. Planned, managed, and developed EO programs and practices which had direct organization-wide impact, specifically in coordinating and executing the organization’s special emphasis programs. As the overseer of the Installation Equal Opportunity Program, worked with the team on the preparation and coordination of the Sergeant Majors of the Army's "Not in My Squad" initiative.

EO Complaint’s Program, prepared summary of the status of command-wide complaints, briefed it to the Commanding General and Chief of Staff. Managed EO complaint files ensuring they had appropriate documentation; reviewed investigative reports submitted by EO investigators, prepared recommendation disposition for unit commanders; identified trends in issues, basis, and/or alleged responsible officials. Monitored the trends to determine whether there were hidden biases, cross cultural communication issues, or other organizational effects. Established effective relationships with employees and management to provide technical guidance and aid to individuals seeking to resolve allegations of discrimination or to execute the EO complaint process.

Conducted research and provided a coordinated accurate and substantive responses to complex oral and written DA or Commander’s inquires preparing to the EO program. Prepared responses to taskers or questions received from the Department of the Army, major commands, managers, and employees and developed position papers and presentations on topics and conducts briefings on findings as related to complaint processing and best practices.

Conducted Staff Assistance Visits at various Test Centers to evaluate their EO program’s effectiveness and ensure compliance with prescribed laws and regulations. Worked closely with the installation EO office; this resulted in a better partnership and implementation of different ideas and techniques to have a viable and effective program.

Collaborated with the Freestate Challenge program coordinator to give the youth a great opportunity provided mentorship for over 50 cadets, for them to learn about themselves, challenge their capabilities, and set realistic personal goals and record their accomplishment. Established a good working relationship with the academy staff. We worked diligently with cadets to ensure they maintain their track to success and goal completion.

Certified SHARP Victim Advocate. Serves a SHARP Victim Advocate for ATEC and SHARP Resources Center. Participated in Team APG’s planning, execution of Sexual Assault Awareness and Prevention Month activities which included the Opening Ceremony, Tie a Teal Ribbon around the Oak Tree, Denim Day, SHARP Vignettes, SHARP Summit, and Cake Cutting Ceremony annually serving over 1000 attendees on the installation.

Certified EEO Counselor. As an EEO Counselor, I am available for the APG EEO office to counsel civilian EEO allegations in the pre-complaint/Informal process. Required to contact and interview the aggrieved, management official, and any witnesses named. Once interviews are conducted, I prepare and submit a DA Form 7510, Counselor’s report for the APG EEO office. I provide prompt and accurate assistance and guidance to supervisors, managers, and employees.

Certified Mediator. Attended mediation training during the EOA program. Effectively coordinated and applied my facilitation and mediation skills when conducting command sensing sessions, focus groups, and face-to-face meetings for over 8,300 Soldiers, Department of the Army Civilians and Contractors dispersed over 19 locations in the Continental United States and Overseas. Often times, these sessions are potentially volatile situations, intense and stressful. Being able to successfully calm, control, and manage these meetings, allows for the workforce and management to discuss matters of concern effectively. Provided feedback to ATEC senior leadership on both positive and negative subject matter, which affects employee morale and welfare. Coordinated and scheduled

Senior Human Resources Specialist February 2010 – July 2014

603rd Aviation Support Battalion, Savannah Ga

Advised Chain of Command on policy, doctrine, regulation and congressional actions that affected the units and/or battalion, as well as participated in the development, implementation, and administration of a variety of assignments in various military HR program areas, such as promotions, evaluations, awards, retirement, finances, professional development of enlisted soldiers, and leave. Created a Soldiers handbook for Command Sergeant Major with detailed information on all Enlisted within the Command to view and make suggestion to enhance Soldiers career; Coordinate with Human Resource Command on actions submitted, to ensure actions are processed in a timely manner

Supervised and maintained 100% accountability daily of 8 Soldiers. Made certain that the Soldiers had a clear understanding of their responsibilities. Provided technical guidance and training to subordinates. Supervised specific personnel functions in a large human resource office and human resources services support activity Knowledgeable and able to utilize data tools such as Enlisted Total Officer Personnel Management Information System (ETOPMIS), and Enlisted Distribution Assignment System (EDAS). Supervised personnel management of human resources and activities to include maintaining personnel records and processing personnel actions; managed field personnel information systems, trains and assists system users or monitors system activities. Responsible for preparing the personnel evaluations and awards/recognition, preparing and providing training, assisting with education, promotions, maintained accountability on the security of the facilities in my area of responsibility. Evaluated personnel qualifications for special assignments, and managed classification/reclassification actions for assigned personnel.

Served as the senior military manpower analyst in the military personnel division. Developed priorities of work and set deadlines for projects. Conducted complex research into staff management and utilization of military manpower throughout the organization; assisted in providing the most effective placement of available military authorizations to maximize awareness, sensitivity, and responsiveness of the Agency’s by using the Unit Manning Report (UMR) and Unit Status Report (USR). Conducted several Personnel Assets Inventory(PAI) which met Department of the Army standards

Performed duties as the military awards manager. Responsible administering the program goals, policies, plans and procedures dealing with the management of the military awards programs. Determined the needs and developed plans for award processing which impacted the submission procedures, processing, boarding, and staffing within the unit/activity. Provided guidance and advice to unit administrators on proper submission procedures for award recommendations. Processed over 1000 awards during Operation Enduring Freedom (OEF) ensuring every Soldier returned from deployment with award in hand.

Processed/reviewed a wide variety of pay actions, such as newly established Soldiers, maintained, adjusted or close pay accounts to make sure that service members were adequately compensated. Provided financial service support to over 800 Soldiers assigned or attached to the unit. Assisted Soldiers separating or retiring, Soldiers applying for temporary or permanent compassionate assignment, and activated, deployed, or mobilized. Explained standard and nonstandard pay entitlements and provisions during in and out-processing, explains cost-of living adjustments and methods of computation. Explained indebtedness actions to Soldiers. Managed the military leave program. Provided assistance and advice on leave policies to Soldiers and family members. Ensured distribution is picked up and delivered to and from the installation finance and military personnel directorate. Processed leave for a unit/battalion with over 800 Soldiers with no disputes, Ensured timely processing and filling out of unit transmittal letter; processing in excess of 50 leaves per week

Advised the Commander on Soldiers readiness and strength levels and human resources administration activities and prepared recommendations for personnel actions to higher headquarters. Exhibits sincere care for service members and their families through counseling and personal interaction with them. Directed, coordinated and integrated varied programs, initiatives, and activities that supported the well-being and personal development of the Soldiers, civilian employees, and others who comprise the units, activities, and community. Coordinate military sponsorship, urinalysis, and immunization program; Served as Voting Assistance Officer, Army Emergency and Combined Federal Campaign Liaison; plan and assist in proctoring mandatory training for military personnel Other programs managed include: military personnel support, Army Continuing Education System, Army weight control program, Army Substance Abuse Program, Well Being Program, Soldier for Life/Transitions Assistance Program, Risk Reduction, Suicide Prevention, and Records Management.

Routinely briefed senior officials on planning and implementation efforts; coordinated and conducted briefings, in-process reviews, reports, executive summaries and other means of conveying status to senior management. Applied knowledge of provisions and limitations for The Privacy Act of 1974 and the Freedom of Information Act.

Responsible for the maintenance and accountability of over $275,000 worth of equipment; performed additional duties such as work center supervisor, key custodian, assistant building manager; received excellent inspection ratings during the Department of the Army Inspector General Visit; coordinated training as team leader for 25 personnel which resulted in zero safety violations during field exercises

Supervised the maintenance, record accountability, and processing of personnel actions for all Enlisted Soldiers; Monitored and processed personnel actions for all enlisted promotion and senior service school boards; liaison with Human Resource Command regarding assignment instructions

Provided critical input to Chief, Military Personnel on Finance, Deployments, Commanders Report, Entitlements Verification List, Good Conduct Report, Officer and Enlisted Personnel Actions and Flag Reports; Sole manager for World Wide augmentation System(WIAS)for Command by acknowledging, reviewing, accepting and processing taskers from Army G3; Present and discusses findings and recommendations for corrective actions on evaluations with management; Coordinate with promotion section to ensure promotion orders and certificates were provided prior to Soldiers effective date of promotion; Attended bi-weekly training meeting with Commander and First Sergeant to ensure pertinent information such as safety, Army Physical Fitness Test Schedule updates were relayed to Soldiers; providing pertinent information for readiness; Created Request for orders including amendments, diversion, Foreign Language Proficiency Pay; Developed and revised numerous tracking and procedures to improve internal personnel services; Requisition and projected assignments for all enlisted personnel

EDUCATION/TRAINING

Associate Degree in Criminal Justice, Columbia Southern University, 2010

Bachelor’s in Human Resources Management, Columbia Southern University. Expected completion date May 2019.

Equal Employment Opportunity Counselors Course, 06/2018, provided by the EEOC Training Institute.

Sexual Harassment/Assault Response and Prevention (SHARP), 06/2017, provided by the SHARP Academy.

Basic Workplace Dispute Resolution (Mediation), 04/2014, provided by the Defense Equal Opportunity Management Institute.

Equal Opportunity Advisor Course, 4/2014, provided by the Defense Equal Opportunity Management Institute.

Consideration of Others, 04/2014, provided by the Defense Equal Opportunity Management Institute.

Human Resources Specialist Course, 3/2006, provided the U.S. Army Soldier Support Institute.

Administrative Specialist Course, 10/1995, provided the U.S. Army Soldier Support Institute.

Warrior Leaders Course, 2001

Advance Leaders Course, 2006

Seniors Leaders Course, 2014

RECOGNITION

Throughout my professional career I have received numerous certificates of appreciation and achievement and medals of commendations. My other awards include the following:

Federal Executive Board Silver Award, 2017.

Glenn E Morrell Award, 2009

Joint Service Achievement Medal, 2005

Army Commendation Medal, 2014, 2013, 2010, 2009, 2007, 2002, 2000

Army Achievement Medal, 2015, 201, 1997

COMPUTER SKILLS

Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), Program Management Tools, Desktop publishing software

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