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Desktop Support Technical

Islip, New York, United States
June 05, 2019

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Titus Hinton

*** **** **** ****** ******** New York 11706 ● (h) 516-***-**** ● (c) 516-***-****


Multifaceted, highly motivated executive with corporate and professional operations skills in addition to expertise in IT Management & Desktop Operations seeking opportunity with a dynamic and innovative organization to implement proficiencies in project management, business development, and a quality end-user support.


IT Management

Backup Operations

Audit Management

Customer Service

QA Testing

Computer System Setup

Printer Maintenance

Hardware Installation

Software Installation

User Requirements

Service Operations

Computer Management


Network Appliances

Operating Systems


● Cisco Firewalls, Routers & Switches

● Microsoft Windows 7

● Lenovo T & X Series Laptop

● BlackBerry Enterprise Servers

●Microsoft Windows 8

● Lenovo Thinkcentre Desktops

● Exchange Servers

● Microsoft Windows 10

● Dell Optiplex Desktops

● Cisco Clean access Server

● Active Directory

● Dell Inspiron & Latitude Laptops

● Microsoft SCCM

● Mac OS X

● HP Desktops & Laptops


Provided technical support for the U. S. Open at the National Tennis Center the last four years

Conducted malware solution risk assessment and submitted malware solution proposal for The United States Tennis Association


Sterling National Bank 4/18-Present

Level ll Desktop Support Remote

Experience with Windows 7&8 Windows 10 ; Office 2010.2013,2016 and 365 cloud

Experience with active directory including creating, maintaining, deleting users and groups

Assist with technical refresh of desktop computers, peripheral equipment and software.

Experience with mobile device management

Substantial experience installing, troubleshooting, configuring, updating and maintaining Windows OS

Troubleshoot e-mail messaging flow and release messages that were blocked by spam filter erroneously.

Troubleshoot VPN connection issues for remote users, Using RSA Token some, firewall issues.

Performing Hardware Refreshes across enterprise environments (laptops/desktops)

Data Device Corp 1/17-3/18

Senior Desktop Support Analyst

Provide senior level Tier I & II desktop support for users

Support role includes installation and QA testing of computer systems and peripherals within established guidelines.

Assist with technical refresh or desktop and mobile computers, peripheral equipment and software.

Verification of connectivity of all networkable devices on the network.

Works with vendor support contacts to resolve technical problems with desktop and mobile computing equipment and software.

Create and manage users and computers in AD Forest. Additional duties include mange Active Directory accounts permissions, including exchange mailbox permissions

Provide A/V support for meeting setups

Troubleshoot e-mail messaging flow and release messages that were blocked by spam filter erroneously.

Troubleshoot VPN connection issues for remote users, including router and firewall issues.

Provide general desktop support for PCs running Windows 10, Windows XP, Office 2003, and Symantec Antivirus.

Performing Hardware Refreshes across enterprise environments (laptops/desktops)

Provide installation, break/fix, maintenance and repairs on desktop computers, laptops, printers, scanners

Support imaging and Installation service calls for clients

Providing troubleshooting, testing, and repairing equipment

Allergan Pharmeceuticals 01/15-12/2016

Tier II Senior Desktop Support Analyst

Tier II Senior Analyst responsible for the management and maintenance of several Micorosoft Windows Workstation and Server Platforms

Management and maintenance of Microsoft Windows Active Directory and Microsoft Exchange 2010 accounts

Management and maintenance of VMWare VSphere and Workstation Accounts along with other various VDI functions

Assist Tier I & Tier III as well as Networking and Security Teams as required

Management and Maintenance of Ramumba Software

Additional duties include inventory and project management

Emblem Health

Sr. Desktop Specialist Analyst, New York, NY 04/11-8/30/14

Lead Administrator responsible for providing multi-level technical support for all technology issues. Supported Windows 7, XP and Apple OS X operating systems.

Provided multi-level technical support for Microsoft Office and non-standard productivity applications.

Provided multi-level technical support for desktop, laptop, printer, VOIP and peripheral devices.

Manages user accounts through Active Directory which includes setting and modifying user roles, unlocking accounts, password resets, and transferring end user groups of systems. Deletes asset accounts of all desk and laptop stock to be re-imaged out of Active Roles and CA IT Client Manager (CA ITCM) with Windows 7 Image and Base applications, and installs secondary security plus connectivity software.

Core member of the Windows 7 migration team – The Windows 7 deployment will bring more than two thousand end users to a current version of the platform which will increase overall staff productivity

Provided multi-level technical support for all network security issues. Additional duties included malware analysis and threat mitigation.

United States Tennis Association 01/05-03/31/2011

Sr. Desktop Specialist White Plains, NY

Lead Specialist responsible for providing Level I & Level II Desktop Support at Headquarters and National Tennis Center. Administrator for Active Directory, Phone support Windows XP, Broadband. VPN, Outlook Mail.

Proficiently, imaged, implemented, and deployed Microsoft Application to client desktops and laptops.

Provided administration, installation, and support for Netgear & Cisco appliances.

Provided problem analysis and resolutions for Malware threats, which included antivirus solution installations and upgrades.

Tested Blackberry devices and software to ensure operational connectivity and synchronization with Blackberry Server..

Cravath, Swaine, & Moore, LLP-New York, NY 7/03-12/04

Consultant/Icons At Work/IT Support Analyst

Responsible for providing Level I & Level II Desktop Support for 5000 clients

Proficiently implemented, imaged, prepared, and deployed IBM desktops and laptops.

Utilized Symantec Ghost to create and maintain desktop and laptop images.

Effectively installed and configured Lotus Notes Domi,no v6.5 client.

Tested Blackberry devices and software to ensure operational connectivity and synchronization with Blackberry Server

Hardware maintenance of desktop and laptop equipment to include BIOS upgrades, hard drive, memory, peripheral and HP printer installations and maintenance

Proficiently installed and supported legal applications Delta View and Imanage

Utilized HEAT Incident Tracking System.


LaGuardia Community College - New York, NY

Major: computer Science

New York University

Introduction to C Programming

Advanced C Programming

Certified Novell Engineer –

MCSE (Windows 2000 Microsoft Certified System Engineer) 2010


A+ Certification - 2002

MCP Certification - 2003

MCDST Certification - 2006

References are available upon request

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