Medical Assistant Customer Service

Shelly Kratz

** *********** *****, ********, ** *2554

Home: 540-***-**** – Mobile: 540-***-****

******.*****@*****.***

OBJECTIVE

Organized, goal-oriented, team player seeking a position as a Certified Medical Assistant in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care.

CERTIFICATIONS

Certified Medical Assistant (AAMA), 2018

Basic Life Support (BLS), 2018

Certified Phlebotomy Technician (CPT), 2018

Chronic Disease Self-Management Leader Training, 2018

Mental Health First Aid, 2018

Electrocardiogram (EKG), 2017

SKILLS

Patient Care

EMR Trained

Taking Vital Signs

HIPAA Compliance

Inventory Management

Patient Preparation

Medical Terminology

Foreign Language

Lab Specimens

Customer Service

Detail Oriented

Time Management

EDUCATION

East Coast Polytechnic Institute (ECPI) (2017-2018)

Associate of Applied Science (AAS) in Medical Assisting

GPA: 3.95

EXPERIENCE

Certified Medical Assistant, Lloyd F. Moss Free Clinic, Fredericksburg, VA (July 2018-April 2019)

Record, manage and update patient information and perform vital signs tests

Performed scheduling and rescheduling duties for more than 250 patients a week

As Referral Coordinator responsible for ordering procedures and referrals for off-site and on-site

Communicating with patients professionally and compassionately, from initial visit scheduling through follow-up care.

Volunteer, Lloyd F. Moss Free Clinic, Fredericksburg, VA (May 2018-June 2018)

Collected patient information and performed vital signs tests

Performed numerous EKG’s

Coded patient charts and maintained accurate patient records

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