Front Office Manager
Resume:
Curriculum vitae of Thobeka Nomvula Mbeje
Pinetown, 3610
********@*****.***
Personal profile
Surname : Mbeje
Names : Thobeka Nomvula
Date of Birth : 28 January 1996
Identity Number : 960**********
Gender : Female
Cell : 066*******/065*******
Excellent customer service as I have 2 and half years in hospitality industry along with higher education, as I obtained my diploma in hospitality industry, enthusiastic to achieve more by continous improvement. I am hands-on, multi-hat wearing, welcoming, professional, and passionate about hospitality industry. Working and effective knowledge of guest services and staff development. I consider myself as a face of the hotel as I have both worked as a receptionist and concierge.
Secondary education
Last school attended : Siyangempumelelo High
Highest grade passed : Matric Grade 12
Year obtained : 2013
Tertiary education
Institution : Durban University of Technology
Qualification : Diploma in hospitality management
Year obtained : 2017
Previous Employment and Experiences
Current Position : Concierge Agent
Company : Fairmont Zimbali Resort
Duties
●Helping guests with baggage storage, storing valuables and ordering shuttles
●Provide information to guest regarding the surroundings and outlets of the hotel
●Give welcome drinks to check-ins and greet them, making them feel welcome
●Meet and Greet guest around the foyer
●Assist with restaurant bookings, tours and any other request
●Review arrivals and Prepare VIP amenities
Position : Receptionist
Company : Garden Court Marine Parade
Duties:
Received guests on arrival with a friendly manner
Efficiently deal with check-out of guests
Deal with advanced reservations, took bookings and fulfilled particular requirements
Greeting guest along the lobby and assisted them with their request
Prepared for group arrivals
Answer calls in a friendly manner
Positive nature with exceptional telephone etiquette
Hotel School Training: Durban University of Technology
Company : Palazzo Montecasino Hotel
Position : Receptionist and Housekeeping supervisor
Duties: Housekeeping supervisor
●Checking rooms when room attendant are done cleaning
●Updating rooms to inspected status
●Locating room attendant their daily tasks
●Attending housekeeping projects
●Dealing with departures
Duration: 6 Months (1st January 2017- 31 July 2017)
Company : Garden Court Umhlanga
Department : Receptionist/ Waitress
Duties:
Received guests on arrival with a friendly manner
Efficiently deal with check-out of guests
Deal with advanced reservations, took bookings and fulfilled particular requirements
Posted all transactions to make sure all the bills are up to date
Duration: 6 Months (31 July- 31 December 2017)
Achievements and Qualifications:
Languages & Level : English and IsiZulu
Computer Skills : Good
Special Awards /Certifications : Diploma in Food and Beverage
Diploma in Reception
Diploma in Accommodation
Diploma in food safety
Certificate for Health and Safety
Achievements (2019)
Employee of the quarter
Shift leader if my manager is not available
Had an opportunity to host the international group for site inspection.
References
Name : Sanele Cele
Company name : Fairmont Zimbali Resort
Department : Guest Relations
Position : Guest Relations Manager
Contact : 084*******
Name : Michelle Kawlasir
Company name : Garden court Marine Parade
Department : Front Office
Position : Front Office Manager
Contact : 031*******
Name : Mr Kapeel and Miss Perry
Company name : Palazzo Montecasino Hotel
Department : Front Office and Housekeeping
Position : Front Office Manager and Executive Housekeeper
Contact : 011-***-****
Name : Keitu
Company name : Garden Court Umhlanga
Department : Front office, Restaurant and Housekeeping
Position : GM’s PA
Contact : 031*******
LETTER OF MOTIVATION
Dear Sir/ Madam
My name is Thobeka Mbeje, I am a twenty three year old female and I completed my Diploma at Durban University of Technology in Hospitality management and part time I look for available jobs to gain more experience in this industry. I am a friendly, polite, honest person, I have a curious character and therefore I am eager to learn new things and a hardworking person who pays very serious attention to her studies.
I make a good appearance and get exceedingly well with people. Ia m emotionally mature and confident, ability to do work sampling, I can communicate very well both in written and spoken English, good at multi-tasking and capacity to work deadline and I am highly organized with a general positive attitude.
I am result-driven and career-orientated with a penchant for excellence, my education and experience will make me even more adapted for this position. If I do not know something, I like to be honest and say I do not know but I promise to go out there and learn, explore new things and work hard and I am sure you will benefit from my outstanding ability to work in a team.
I would appreciate you would grant me an opportunity to discuss with you in person in your most convenience and I thank you for your time.
Yours sincerely
Thobeka Mbeje
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