Desktop Support Active Directory

**** ***** ***** **. ****** TRAIL, NC *****

(***) 690 – 1512 •***************@*****.***

ADRIAN MCMILLAN

OBJECTIVE

To obtain a position where I can cooperatively work with

others and utilize the required skills that are beneficial to the success of your company.

SUMMARY OF QUALIFICATIONS

I have performed PC and Mac support for over 10 years. I have experience in Linux OS’s, VB scripting, command line interface tools, Firewalls, Load Balancing and Cisco router configuration. I have also served my country proudly for 20 years in the Army and Army Reserves, where I honorably retired.

WORK OF EXPERIENCE

07/2016 – Present Sporting News Charlotte, NC

Senior Desktop Support Analyst

Managed a team of analyst to insure quality of business in the US and LATAM.

Serviced both Windows and Mac computers on a domain-based environment

Reimaging of both Mac and Windows operating systems

O365 accounts creation and troubleshooting

Proficient with Outlook Exchange and Active Directory.

Expert with PDA/Mobile email applications.

Proficient with Service Now and Service Desk ticketing system.

Worked and resolved issues using remote system tools.

Mapped printers using globalized scripting methods.

09/15 – 07/2016 Archroma Charlotte, NC

IT Support Analyst

Provided support for end-user computing devices to all employees and contingent workers in multiple offices

Responds to incidents and requests within a ticketing system providing a resolution

Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with business strategies and directions

Adheres to End User Computing processes, procedures, policies, and job aids

Experience utilizing client remote control solutions

Experience with Group policies, Windows domain networking, local area networking

Experience with wireless technology such as iPhones, remote access software, wireless systems, and VPN’s.

Resolved request for mobile management in a Verizon mobility environment

Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers

Experience with imaging machines

03/15 – 09/15 Microsoft Charlotte, NC

IT Critical Situations Manager

First line of troubleshooting for all Microsoft customers critical situations

Determine what type of engineer is needed for the customer

Analyze customer situations to ensure SLA’s are meet in timely manner

Be the bridge between the customer and the engineer case transfers

Perform excellent customer service skills and documentation processes

Multitask with multiple cases with different issues and engineers assigned

Inform company executives of status of issues being analyzed

Perform remote access to view issues and document error logs

Pinpoint errors in data logs to give engineers a starting point

07/14 – 02/15 Ametek at Controls Southeast Pineville, NC

IT - Desktop and Network Support Analyst

• Supported all Manufacturing sales and Engineers with technical issues

• Assisted pipe building engineers with drawing technical configurations

• Installed and configured AutoCad (Inventor) applications

• Supported all Microsoft applications: Microsoft Office, Server 2012, Citrix

• Administered telephony PBX configurations on VoIP telephone service

• Performed additions and deletions in Active Directory: Users and Computers

• Setup MS Exchange accounts for email access to Outlook and MS 365

• Supported Virtual Servers and desktops

• Performed password resets in Active Directory and setup voicemail services

• Upgraded computers form Windows XP to Windows 7

• Work with shop and maintenance workers using RF scanners

• Installed access points for local mobile radios to communicate in shop area

01/13 – 12/14 Carolinas Healthcare System Charlotte, NC

IT – Desktop Support Analyst

Re-imaging C.H.S. PC’s from Windows XP to Windows 7

Perform system backups using Windows 7 easy Transfer application

Installed and configured multiple medical software applications.

Backed up and configured missing Outlook.pst files.

Perform mass software application packaging installations.

Mapped virtual drives on users PC’s.

Added and Deleted users and PC’s from the network domain.

Setup MS Exchange accounts in Exchange 2010 & 2013

09/13 – 09/14 Oldcastle Materials Group - Charlotte, NC

IT – Network Support/Helpdesk

• Supported network connectivity for hundreds of different areas

• Provided network support for wired and wireless networks.

• Assisted with data and software stored on the Cloud.

• Perform administrative duties using Microsoft Server 2008r2

• Configured and setup vlans in a Cisco environment

• Setup Microsoft Exchange accounts

• Supported all Lenox, Unix, and Microsoft operating systems

• Supported Microsoft Citrix based applications

• Supported all DNS, DHCP, Firewalls and Firewall related issues

03/2012 -09/2012 Pike Energy Solutions Charlotte, NC

IT - Desktop Support Analyst/ Helpdesk

•Provided support for users running MS Windows office tools.

•Imaging & Re-imaging by running automated scripts.

•Perform drive mappings for local and virtual users.

•Installed and configured Barracuda Firewall filters.

•Knowledge of GroupWise to schedule reoccurring notifications and functions.

• Installed and configured Active Directory 2003 and 2008, and MS Exchange.

• Troubleshoot computers using engineering software applications (AutoCAD)

• Perform mass application software packaging installations

• Performed setting configurations for Apple iPads, iPhones, Droids

03/2011 - 04/2012 Lowes Mooresville, NC

IT Network Support Analyst

Provided level 1 network support for Stores, Distribution centers

Supported PC’s and Network terminals used in POS environment

Perform application software packaging installations using Admin-

Studio software.

Knowledge of NAS server configuration

Deployed software applications using MS App-V to users over VPN

05/2007- 01/2011 Consolidated Metco Monroe, NC

Network Administrator

Provided level 2 technical support for networked computers, Active directory, and Firewall configuration.

Perform network troubleshooting techniques for systems using Windows XP, OS 7, Outlook, and MS Office.

Perform system backups using Symantec Backup Exec.

Knowledge of systems administrations in a Windows Network Environment MS Server 2000/2003/2008.

Knowledge of TCP/IP, iSCSI, NFS, RDP, HTTP, HTTPS, IMAP, POP3, SMTP protocols and deleting Firewalls.

Supported various applications such as IE, Timberline, Citrix, and VMware.

Trouble shoots all network printers, and other peripherals.

01/1996 - 05/2007 Sykes Technical Systems Charlotte, NC

Helpdesk Support Specialist Supervisor

• Provided computer technical support for Apple/Macintosh systems

in a call center as helpdesk supervisor for over 50 technicians.

• Resolved both hardware and software technical issues.

• Help interview and train entry level technicians.

EDUCATION

08/1999 - 05/2002 U.N.C. Charlotte (Bachelor’s Degree in Computer Science) Charlotte, NC

01/2012 - 2015 Devry University (Masters in Degree Network Communications Mgmt.) Charlotte, NC

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