Salina Charania

**** ****** ***** **

Sugar Land, TX 77479

Ph: 832-***-****

ac9jf5@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Gained over 5 years of professional experience in various functions, including but not limited to, Business Analysis, Project Management, Recruiting, Training, and Customer Service. Consistently recognized as a natural multi tasker who is very well organized, critical thinker, pays attention to detail, and thrives in fast paced and creative environments. PROFESSIONAL EXPERIENCE

Service Corporation International Houston, Texas February 2015 Present Business Analyst/Project Manager

Develop project plan, timeline, project scope and progress reports to present to the stake holders as well as the steering committee

Understand and collect business and user needs, create detailed business requirements and translate them to the development team to develop a custom application used by over 8000 employees

Work with senior consultants to accomplish objectives of the application

Test and Identify bugs and issues with the application, document and track using TFS and work with the development team to ensure fixes of the bugs are implemented in production in a timely manner; identify short term solutions for current technology and bugs

Coordinate and maintain continuous communication with different stake holders, including, training, technical, marketing, pricing and supply chain to drive and implement projects

Work with Supply Chain to navigate vendor, contracts and negotiations on hardware and cabling installs

Manage implementation of the application, including, hardware, software, training and change management

Manage projects to transition from collateral to a consumer facing digital application within budget and in a timely manner

Manage implementation of hardware, which includes large screen TV monitors, mini PCs and Microsoft tablets to over 3000 locations across U.S and Canada so users could use customer facing digital application

Develop training presentations, such as PowerPoints and recorded webinars, as well as all deliverables needed

Conduct webinars and on site trainings

Work with change readiness resource to work with users to ensure change is being accepted; conduct multiple webinars to ensure readiness

Create and test user stories, ATPs and system enhancements to validate new system enhancements and changes to be pushed to production

Evaluate user requirements as well as new enhancements; identify solutions and test these enhancements to be implemented to production

Manage and lead multiple projects concurrently by creating accurate timelines to ensure completion of tasks and within budget

Create job aids and power point presentations to effectively document procedures and a step by step guide

Conduct focus groups and/or create surveys to get feedback

Manage the email support inbox for queries

Establish and maintain ongoing relationships with partners and stakeholders to facilitate execution of assigned deliverables

Work with the business intelligence team to create new reports to analyze usage, sales and other key components

Effectively analyze large amount of business data to determine the success of the projects

Monitor and query reports using sql database, that include cost and incremental sales Project/Products Coordinator Houston, Texas October 2013 February 2015

Coordinated a major acquisition with another company

Managed implementation of merchandise and ERP system applications to new employees acquired during acquisition, including training of the ERP application used as well as merchandise knowledge

Coordinated training and logistics

Created, implemented, and evaluated multiple test pilots and new product roll outs

Researched and developed new products that bring in at least 100% profit margin for the company

Developed and maintained detailed project timelines for multiple projects simultaneously

Coordinated with vendors, and other departments, including, Pricing, Legal, Supply Chain Management and Marketing to execute the roll out of new products

Managed vendors to ensure high quality product as well as staying within budget and managing cost

Developed collateral and training materials, including PowerPoints and job aids for new products

Assisted with analysis of data to determine program success

Tracked, evaluated, and reported progress relative to time, budget, and project goals Devry University Sugar Land, Texas October 2012 September 2013 Admissions Recruiter

Developed and maintain a detailed project schedule which includes administrative tasks and all sites involved in the project

Ethical recruitment and screening of potential students in compliance with the university, state, federal, and accrediting policies/standards

Assisted project personnel by providing required reports and various statistical data in a timely manner

Prepared reports and information as requested

Assisted career services department conduct mock interviews with graduating students

Ensured completion of enrollment process in compliance with the university, state, and federal Farmers Insurance Houston, Texas Aug 2009 Jan 2013 Operations Manager

Assisted with policy maintenance of 4,000 clients

Developed and implemented recruiting initiative

Provided customer service for policy holders and prospective policy holders

Managed policy renewals and cancellations, payment verification and binding of new policies

Provided training to new hires in accordance with company policies and procedures

Assisted mortgage companies and lien holders with insurance information

Served as an HR coordinator for highly compensated contingent workers on third party payroll

Conducted monthly financial reports

Established and maintained all reports in Excel

Royal Palm Homes Sugar Land, Texas Aug 2007 – Aug 2009 Project Manager

Facilitated cost project reports and maintained schedules for each venture, ensuring compliance with bank’s regulations

Managed confidential client information and legal documentation, ensuring compliance with the company’s regulations

Corresponded with clients and bank representatives on a daily basis to discuss their welfare and financial standing

Negotiated salary and benefits for new hired vendors before contracts were signed

Tracked project changes, and produced updated site based schedule as agreed with engineering

Performed filing, data management, drafting and editing of office memos First Colony Veterinary Clinic Sugar Land, Texas Jan 2003 Aug 2007 Lead Receptionist

Administered accounts payable and receivable using Avimark

Managed confidential client information and legal documentations, ensuring compliance with clinic’s regulations

Identified customers’ needs and took extraordinary steps to offer solutions to meet those needs

Monitored the cash register and recorded daily transaction amounts to balance cash drawer

Promptly delivered products and services with accuracy and courtesy

Provided service knowledge and advised on the use of products in addition to suggesting additional items as appropriate EDUCATION

University of Houston December 2015

Master’s in Business Administration Project Management Cumulative GPA: 3.50

University of Houston December 2010

Bachelors of Science in Health Education

Minor in Business Administration

Cumulative GPA: 3.67

Financed 50% of education expenses through employment SKILLS

Proficient in Microsoft Word/Works, SQL, Excel, Outlook, Access, PowerPoint, Windows XP, and 10 key by touch

Fluent in Urdu and Hindi

Strong verbal and written communication skills

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