Back office executive

V.P.SARANYA, NO.**, Sri Kamatshi Apartments, Rajaji Street, Nehru nagar, Chrompet.

Chennai- 600044.

*************@*****.***

Mobile : +919*********

PROFILE SUMMARY:

Customer relations management

PUTTY to review account opening and closure.

Handling FUDU software for downloading of reports.

Investigating and resolving the problem incidence cases faced by the customer.

Generating weekly, monthly, Quarterly, half yearly & annual secondary sales reports.

Taking part in the sales meetings.

SKILLS

Microsoft Word, Excel, PowerPoint.MS Outlook.

EXPERIENCE

Worked as a Back Office Executive Avon Global Solutions Private Limited from Dec 2015 to May 2015.

Running of program PUTTY to review account opening and closure.

Review of reports received to ensure receipt of all required documentation and that they are appropriately authorized.

Action upon the queries through email related to account opening, closure and maintenance requests within the SLS.

Using software FUDU for downloading of reports.

Contact clients by phone to verify instructions

Investigating and resolving the problem incidence cases faced by the customer.

Assist with the dispatch unit for dispatching the product within the stipulated period.

Follow up with the courier for the timely delivery of the product to the end customer.

EXPERIENCE

Worked as a Back Office Executive SFP Sons India Pvt Ltd Chennai from Feb 2013 to March 2014.

E-CRM

Collecting daily secondary sales reports from the field executives.

Maintaining the distributor data’s and attendance of the field executives.

Coordinating with accounts department for the process of the executive salaries & expenses.

Follow up of the product delivery & Payment pending.

Collecting the Primary sales orders.

Generating weekly, monthly, Quarterly, half yearly & annual secondary sales reports.

Taking part in the sales meetings.

ACADEMIC PROJECTS

A STUDY ON THE TRAINING PROGRAMME IN DELPHI TVS DIESEL SYSTEMS LIMITED

Project brief:

The study can formulate the ways to identify employee skills. satisfaction and interest of the employees towards the training programme.

A STUDY ON EMPLOYEE ABSENTEEISM IN TAMILNADU NEWSPRINT AND PAPERS LIMITED.

Project brief:

It emphasizes to reveal the reasons behind the absenteeism, aimed to work on the feedback given by the employees and come up with valuable suggestions for reducing the rate of absenteeism.

EDUCATIONAL QUALIFICATION

oMaster of Business Administration in 2012 Human resource management and financial management from Anna University Chennai Anand Institute of Higher Technology secured 7.833 CGPA.

oBachelor of Science (Microbiology) in 2009 from Noorul Islam College of Arts and Science secured 75.95%.

oH.S.C in 2006 from St.Joseph’s Higher Secondary School secured 69.5%.

oMATRIC in 2004 from Sacred Heart Matriculation Higher Secondary School secured 81.5%

Interests and Hobbies:

listening to music

browsing

PERSONAL DETAILS

Name : Saranya.V.P

Father’s Name : Mr.E.P.Ram

Date of birth : 26.05.1988

Gender : Female

Religion : Hindu

Marital Status : Single

Nationality : Indian

Languages known : Tamil, Malayalam, English.

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