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Customer Service Information Security

June 05, 2019

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Dulce P. Acevedo

P.O. Box ***** Muntaza, Doha Qatar

Mobile No. 6653-4558

Personal Email:


Well qualified and result oriented Banking Professional with 18 years of successful experience in positions of increasing responsibility and duties. A performer with track record of consistency meeting goals and customer expectations. Skilled at educating customers on banking product and services, recommending the best options to meet their needs. Team player with communication skills, interpersonal.


Ability to comply with all policies and procedures to ensure regulation are observed

Demonstrated ability to train, manage and motivate team member to achieve organizational objectives

Demonstrate supervisory skills and ability to manage others fairly

Ability to deliver quality customer service to customer

Shows the ability to remain professional always and put smiling face for customers

Reliable, working independently as well as in team efforts, learn new things rapidly



2006 – Present

Senior Teller (Corporate Banking - 2012 to present)

Manage to handle the day to day cash operation

Manage to balance cash on daily basis to ensure the alignment to total cash with the ledger

Ability to identify counterfeit notes

Ability to verify/maintain/transportation of cash movement between branch and central vault

Received cash deposit/cheque payment as per bank and QCB rules and regulation

Ensure AML principles are accurately implemented

Ensure all transaction are posted accurately to customer account by checking teller’s voucher before signing off

Process Corporate large cash deposit

Supervises/overrides within the limit all large cash deposit/withdrawals

Provide teller support to approve teller transaction within assigned limit

Receiving/balancing the corporate request chequebook from Central Operation

Issuing corporate chequebook to authorized representative/signatory with proper identification

Cancelling/destroyed corporate uncollected chequebook

Issuing returned cheque to authorized representative/signatory with proper identification

Process outward clearing cheques

Process and making returned cheques thru ECC

Enforce corporate procedures and policies

Perform additional duties and responsibilities in the absence for BOM


(Retail banking 2006 – 2012)

Manage to handle the day to day cash operation (deposit/withdrawals/encashments)

Maintains a cash drawer, balances, and audit the cash drawer according to policy and schedule

Supervises tellers and their cash drawers

Supervises/overrides within the limit all large deposit/withdrawals

Provide teller support to approve letter transaction within assigned limit

Assure proper reconciliation of all cash at the end of the day, checking all the boxes at the end of day

Manage to search the cause of a shortages/overages of the teller

Checking vouchers to ensure the accurate posting of transactions before signing off

Ensure Anti Money Laundering is properly implemented/reported

Ensure all banking transaction are within the bank policies and procedures

Ensure start/end of the day process is carried out accurately and effectively

Processing Telegraphic transfer/chequebook request/customer information thru E-Services

Process outward clearing cheque

Cross selling of bank’s product and services

Process buying/selling of foreign currencies

Motivates tellers to remain friendly and professional always

Perform additional duties and responsibilities in an absence of Branch Operation Manager





1989 – 2000


Excellent Customer Service (IBQ) 2009 and 2010

Excellent/exceptional Service Award (Solid bank ) 2000


MS Office (word/excel)

Anti-Money Laundering and Counter Financing Terrorism Training program

Financial Crime – Middle East

Information Security Awareness

Financial Fraud Awareness

Emergency First Aid Program - Doha

First Aid Training – Red Cross

Basic Life Support – Red Cross

Time Management Program

Dynamic Personal Excellence Program

Solid Service Workshop

Counterfeit Detection Program

Signature Verification Training Program


Bachelor of Science:

Foreign Service majoring International Studies SY 1986

Education Psychology SY 1988


Available upon request

Dulce P Acevedo


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