Customer Service Training

Summary

Career-minded individual looking for a position with a progressive company where I can apply my 25 years of teaching experience, along with project management, event organization, curriculum development, and assessment skills to support employee and company growth and development. While the past few years have been in higher education and teaching, I am looking for opportunities to enhance my skills in creating positive and engaging learning environments for employees and management.

Experience

Assistant Professor, Utah Valley University August 2016-present

Duties include curriculum development, implementation of curriculum, on-going assessment to meet course objectives, program evaluation, course instruction and evaluation, regional event planning and organization, department and program presentations, inter-disciplinary training, recruitment, international and national group travel arrangements, manage several budgets, collecting data and writing reports for upper administration, contextual research, professional development, and service to the community and the university.

Artistic Director, Davis County Ballroom Studio August 2010-August 2016

Duties included conducting monthly staff training meetings, classroom management and instruction, curriculum development, assessments, contextual research and choreography, scheduling guest instructors, costume design, conduct informational meetings for parents and students, and event planning and organization.

Corporate Trainer, Wells Fargo Bank June 1995- November 2001

Duties included classroom skills-based training, new hire orientation and training, sales and management skills training, weekly and monthly quality assurance monitoring, customer service skills course development and training, writing weekly and monthly reports to local and department administrators, supervisor to English and Spanish bi-lingual customer service representatives, conduct one-on-one interviews with team members to monitor their progress and any disciplinary actions, communicate with customers about any escalated issues, and develop incentive programs.

Education

Master of Education, Utah Valley University April 2016

Master of Education, Curriculum Design. My thesis project was to research and develop effective assessment tools specifically for ballroom dance classes.

Bachelor of Science, Brigham Young University April 2004

Bachelor of Science, Spanish Degree.

Skills

Throughout my career in the performing arts, I have become well known for my organizational skills as well as my unique ability to be comfortable in front of a large or small group of people. I am able to maintain control of large competitions as the Master of Ceremonies and maintain order among the participants, spectators, organizers and staff. I can effectively organize events with thousands of participants and manage the support staff for these events.

In my teaching career, I have developed curriculum for new courses at the university, as well as for secondary education programs and private studios. I have successfully guided students through difficult classes and helped them achieve the desired results. I have developed master class topics and delivered these lectures throughout Utah and surrounding states.

I constantly strive for my own personal professional development by attending conferences and workshops to enhance my skills and my delivery methods. I am a board member of an organization that promotes the teachers of ballroom dancing in Utah and have provided valuable insight and direction for elementary, secondary, and higher education teachers as they create courses and programs, direct their students and teams, and prepare their students for what will be required of them at the university level.

I have partnered with organizations such as AAU Junior Olympics on several competitive projects as an adjudicator and organizer.

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