Customer Service Representative

JUSTIN JOSEPH JORDAN DE VERA

Bldg-**, Zone **, Street 940, KBH-1, Flat 503, Bin Mahmoud, Doha, Qatar

Contact no.: +974-****-****

Email: *****************@*****.***

JOB OBJECTIVE

Customer Service Representative / Sales Agent. To be hired and find challenging entry level position in the industry and apply my knowledge and skills in different fields of work.

HIGHLIGHTS OF QUALIFICATIONS

Over 4 years of experience in Call Center Industry as an inbound/outbound agent and being a customer service representative.

Excellent in written and verbal communication skills.

Flexible and collaborative approach to working in a team.

Proficiency in MS Office (MS Word, Excel, Outlook in particular).

Fast learner and has a fast typing skills.

Willingness to learn new procedures and applications.

Patience, dedicated, versatile and concentration.

Effective communicator; attentive listener, patient, diplomatic.

Highly skilled in representing employer intelligently and professionally.

Sincerely enjoy working with people in person and over the phone.

EXPERIENCE

January 2018 to March 2019 – Customer Service Representative (Field), Lazada Philippines (Online shopping/selling company)

Assigned to field to deliver and sell the items from the merchant.

To ensure all the items were safe to deliver or send to the customers.

In charge on product inventory and sales report every day.

July 2017 to September 2018 – Customer Service Representative, Teleperformance Company (McGraw-Hill Connect US Account) Manila, Philippines

Conducted over 60 calls per week to assist the students from U.S.A (United States of America) to register to their web based assignments and assessments to become success beyond their courses.

Guiding the clients to their registration for every courses or assignments.

Provides basic troubleshooting on their purchased courses or assignments through website.

September 2015 to April 2017 - Inbound Customer Service Representative, The Results Companies, (Boost Mobile Account) Manila, Philippines

Conducted over 500 calls per week to assist them in paying their bills, explaining their usages, giving information for new promotions, activating their new devices, update their account and giving a basic troubleshooting step about their phones.

Listening to their complaints and giving proper resolution to the customers and setting proper expectations to build trust and continue using the products that we’re handling.

February 2015 - July 2015 - Inbound Customer Service Representative, Tech Mahindra Limited (Globe Telecom) Manila, Philippines

Answered questions from postpaid clients about their bills and explained usages for every billing cycle.

Offered available latest mobiles for upselling purposes and sales of new devices.

Provided their recontracting rewards every time they finished the contract that they signed for their postpaid lines.

Giving information for basic troubleshooting steps on their phone and setting proper expectations on how they will use their device to prevent from malfunctioning.

EDUCATION

Tertiary: Philippine College of Criminology SY 2014 – 2015

oBachelor of Science in Criminology

Secondary: Antipolo National High School SY 2008 – 2009

Primary: Sorsogon Pilot Elementary School SY 2004 – 2005

PERSONAL BACKGROUND

Date of birth 06 February 1991

Age 28 years old

Civil status Married

Gender Male

Height 5’6”

Weight 65 kg

Religion Roman Catholic

Citizenship Filipino

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