Lizette Castellanos

Customer Service Representative

Fresno, CA 93727

ac9jav@r.postjobfree.com

559-***-****

Customer service representative with extensive experience in pharmacy and medical benefits. Bilingual customer service representative with4 years experience. Able to multi-task, Motivated, and dependable.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

ENVOLVE PHARMACY SOLUTIONS - Fresno, CA

September 2016 to Present

Provide pharmacy benefits and copay structure to members, doctors office, and pharmacies. Assist doctors office with prior authorizations. Provide onsite training. Worked with commercial, Medi-Cal, and Medicaid.

Customer Service Representative

Alorica - Fresno, CA

June 2016 to August 2016

Collected customer feed back and made processing changes to exceed customer satisfaction. Provided accurate and appropriate information in response t customer inquires. Maintained up to date data records at all time.

Claims Processor

LogistiCare - Tempe, AZ

September 2015 to February 2016

Checked medical eligibility before any transport of members. read mileage and transportation notes. Data Entry.

Education

Administrative Medical Assistant

Tulare Adult School - Tualre, CA

April 2008 to October 2008

General

Tulare Union High School - Tulare, CA

Skills

outlook, Spanish

Additional Information

SKILLS

sales (10+ years)