Customer Service Representative
Resume:
Lizette Castellanos
Customer Service Representative
Fresno, CA 93727
***********@*****.***
Customer service representative with extensive experience in pharmacy and medical benefits. Bilingual customer service representative with4 years experience. Able to multi-task, Motivated, and dependable.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ENVOLVE PHARMACY SOLUTIONS - Fresno, CA
September 2016 to Present
Provide pharmacy benefits and copay structure to members, doctors office, and pharmacies. Assist doctors office with prior authorizations. Provide onsite training. Worked with commercial, Medi-Cal, and Medicaid.
Customer Service Representative
Alorica - Fresno, CA
June 2016 to August 2016
Collected customer feed back and made processing changes to exceed customer satisfaction. Provided accurate and appropriate information in response t customer inquires. Maintained up to date data records at all time.
Claims Processor
LogistiCare - Tempe, AZ
September 2015 to February 2016
Checked medical eligibility before any transport of members. read mileage and transportation notes. Data Entry.
Education
Administrative Medical Assistant
Tulare Adult School - Tualre, CA
April 2008 to October 2008
General
Tulare Union High School - Tulare, CA
Skills
outlook, Spanish
Additional Information
SKILLS
sales (10+ years)
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