Customer Service Financial Analyst

***************@*****.*** +233********* +233********* Kotobabi- Accra

Banking and finance degree holder with almost two years’ experience in Finance, Customer Service and Clerical work. CORE COMPETENCIES

*Interpersonal Skills * Journal entries *Account Payable *Reconciliation

*Stakeholder Management * Teamwork *Customer Service *Clerical Works

*IT SKILLS: Word, Excel, Access, PowerPoint, Outlook, Oracle People soft, eOPs and Ncap CAREER SUMMARY

STANDARD CHARTERED BANK GHANA (FINANCE DEPARTMENT) National Service - Account Payable Analyst September 2017 to August 2018

Supporting the entire vendor payments function for the country, advising Financial Shared Service Centre (FSSC) Ghana to accurate, timely and efficient payment processing for the country.

Submitting vendor invoices to FSSC via Ncap workflow to facilitate timely payment.

Consulting and advising stakeholders as required on travel imprest, expenses and procurement.

Raise and process journal to clear outstanding entries on all suspense accounts as well as handling all month end accruals.

Assisted with reconciliation of withholding tax and intersystem accounts, ensuring monthly transfer of account entries to the respective business units.

Reconciling supplier statements and identifying outstanding invoices yet to be submitted for payment and initiating follow up actions to ensure prompt payments to vendors. Achievements

Drastically reduced the number of rejected invoices and outstanding invoices due for processing through continuous training and monitoring, recommended by the financial Controller.

Ensured preparation and filling of monthly tax payments to Ghana Revenue Authority within the stated dates to avoid penalties.

SOCIETE GENERALE GHANA (OKAISHIE BRANCH)

Intern – Customer Service August 2016 to September 2016

Opening accounts, writing counter/banker’s cheques, issuing out rejected cheques and checking balance for customers.

Preparing batches for calling over to reconcile work done each day by the tellers.

Stock keeping of cheque books and ATM cards to ensure they are delivered to customers.

Other administrative works such as printing, making photocopies, receiving and dispatching branch letters. Achievements

Effectively reconciled remittances such as western union, money gram and RIA to ensure transactions done were error- free.

Developed an automated excel sheets containing debit cards and cheque books records for efficient delivery. SOCIETE GENERALE GHANA (NEWTOWN BRANCH AND FAANOFA BRANCH) Intern - Customer Service September 2015 and September2014 respectively

Issuing out cheque books to the respective customers and managing the stocks to clear old cheques due for collections.

Opening accounts, writing counter/banker’s cheques, filling cash and cheques slips for customers and checking balance for customers, ensuring a positive and pleasant banking experience. EDUCATION AND CREDENTIALS

Central University, BSC in Banking and finance 2013 to 2017 Mpraeso Senior High School, Business 2009 to 2013

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