Customer Service Representative

VALERIE M. RAY

**** ******* *****, *** **

Philadelphia, PA 19143

267-***-**** (primary)

**********@*****.***

EXPERIENCE

Logisticare, Philadelphia, PA 12/2016 - present

Customer Service Representative

Schedule, modify and cancel reservations as requested.

Assist customers with transportation questions and concerns.

Ensure that all relevant customer information is documented.

InspiriTec, Philadelphia, PA 08/1999 – 03/2015

Customer Service Representative (Seasonal)

Answered customers' telephone calls regarding healthcare forms.

Provided friendly advice for customers.

Responded to questions and concerns about services.

Zotec Partners, cbiz, Bala Cynwyd, PA 03/1999 – 04/1999

Refund Coordinator

Sorted and filed refunds for various hospitals.

Randomly QA and approved all refunds.

Provided manager daily with detailed list of all refund errors.

EDUCATION

Temple University WELL Program

Philadelphia, PA

Customer Service Certificate

Major: Customer Service Training

John Bartram High School

Philadelphia, PA

High school graduate or equivalency certificate (GED)

Major: Business

QUALIFICATIONS AND ACHIEVEMENTS

Business Software Applications

Microsoft Office

Good Math Skills

Filing (alpha/numeric)

Light Data Entry

Good Communication Skills

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