Christina Gooden

*** ***** **** **, ******, TN **327

Home: 423-***-****

Cell: 931-***-****

Email: ac9j99@r.postjobfree.com

OBJECTIVE SUMMARY

Motivated and dedicated, seeking entry level position in and IT environment. I am looking to begin my IT career as a Helpdesk Analyst, Technical Support Specialist, Desktop Support Technician, IT Business Intelligence Analyst. I am focused on customer satisfaction and personal growth. I am a growing IT Professional comfortable with change and highly adaptable that will make an excellent addition to your company.

TECHNICAL CERTIFICATIONS

CIW Web Foundations Associate

CompTIA Network +

CIW Web Design Specialist

CompTIA Project +

CompTIA Cloud Essentials

Axelos ITIL Foundation – Business of IT

CIW Advanced HTML5 and CSS3

CompTIA Security +

Proficient in Windows 10 operating system as well as all other Windows platforms

Hardware: Assembly (including system design/component configuration and procurement), Diagnosis, Repair,

Implementation

Applications: Microsoft Office 365, Oracle, My SQL, SQL Fiddle, Microsoft Access

Skills: Troubleshooting, Analysis, Support, Technical Communication, Technical Writing, Leadership, Problem Solving, Customer Service, Team Building, Web Development, Change Management, Networking, Spreadsheets, Presentation, Documentation, Implementation

EDUCATION AND TRAINING

Bachelor of Science in Information Technology– Graduation Date: June 2019

Western Governors University

Associate of Applied Science in Electronics and Computer Technology - Graduation Date: January 2001

ECPC Career College, Chattanooga, TN-

WORK EXPERIENCE

Asset Protection/Loss Prevention Specialist

Best Buy – Store # 1070 Hixson, TN

July 10, 2018 – Present

Monitor the store for potential security risks and alarm function. Protect against fraudulent activity by creating AP Alerts and reporting and documenting incidents properly when necessary. Key Logging Vendor Check in/out, CCTV monitor/review/troubleshoot, Coach employees about the principles, standards and policies related to safety and crisis events and monitor their fulfillment. Resolve any hazards or compliance issues and investigate any employee or customer incidents. Team oriented environment.

Store Manager

Dollar General – Store #221 McMinnville, TN

June 25, 2014 – August 3, 2016

Maintained store inventory, projected sales, hiring/firing, training, delivery acceptance from various vendors, leadership, communication with corporate office, Bank Logs, team meetings, scheduling, supervision, managing shrink, managing expenses, flexibility, teamwork, maintain ethical conduct, Problem Solving skills, Focus on Customer Satisfaction

Technical Advisor/Office Manager

JTM Electrical & Heating/Air – Dunlap, TN December 2006 to January 2013

Multitask across systems and applications, analyzed and resolved technical issues, and comfortably navigated a virtual work environment, transferred traditional filing system to computerized filing system, transferred manual invoicing to digital invoicing.

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