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Customer Service Sales

New York City, NY
June 08, 2019

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**-** ******** **** ***. C*, Kew Gardens NY *****

(H) 347-***-**** (E)

Resourceful and meticulous hospitality professional with over 10 years of experience with inventory control, sales, vendor selection and staff training and development. Customer-oriented team builder with expertise generating optimal guest satisfaction levels while building profits and client generation. Results- driven, adaptable leader seeking to leverage background into a customer service role with a progressive organization.

Bilingual in Spanish

Time management skills

Proficiency in customer service

Quick learner

Supervision and training

Performance improvements

Schedule management

Staff Development

Opening and closing procedures

Excellent multi-tasker

Organizational strengths

Dependable and reliable

Superior communication skills


06/2013 - Current Aldi Coorperate German store - Rego Park, New York Shift Manager

Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.

Optimized procedures to streamline efficiency, reduce labor hours and boost profitability.

Helped employees operate productively and stay on task to meet business and customer needs.

Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments.

Oversaw schedules, accepted time off requests and found coverage when shifts were short.

Trained and supervised staff members.

Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.

08/2005 - 06/2013 Shoppers World - Jamaica, New York Sales Associate/ Department Manager

Processed payments and maintained accurate drawers to meet financial targets.

Maintained current store, product and promotional knowledge to drive consistent sales.

Provided every customer with professional and polite support for sales and Ivette Munoz




service needs.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.

Analyzed performance data to assess, optimize and elevate operations, targeting current and expected demands.

2004 Borough of Manhattan Community College of the City University of New York New York, NY

Associate of Arts: Business

2000 Richmond Hill High School Richmond Hill, NY

High School Diploma

Education and Training

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