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Software Development

Macungie, PA
June 07, 2019

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Thomas Giacchi


Macungie, PA


Product &Technology Roadmaps

Agile/Scrum/SAFe Best Practices

Budget & Portfolio Management

Team Development & Leadership

Standards & Procedures Design

Release & Change Management

Risk & Feasibility Assessments

Strategic Contract Negotiations

510K, FDA Medical Device, ISO,

EIC 62304 & IoT Solutions

Solutions-oriented leader with a dedicated 20+ year career building and mobilizing highly successful and motivated teams in designing, developing, implementing, and supporting innovative systems and products for KaVoKerr/Danaher, Innovation Data Processing, Photuris, SCO/Novell, Lucent/Bell Labs, and AT&T/EDS.

Strength in aligning technology investments with business goals that have increased competitive advantage and enabled continued growth. Skilled in analyzing the need, defining the plan and roadmap, and collaborating with business and globally dispersed teams to automate, standardize, and optimize processes and operations.

Skilled in introducing and driving the adoption of models and best practices that have improved quality, reduced timeframe to delivery of complex solutions, and enabled the capture of new revenue streams.

Professional Experience

DAHANER/KAVOKERR – Hatfield, PA 2016 to Present


Recruited to modernize the development process and enhance portfolio of 2D/3D software suite for core DEXIS 2D, i-CAT 3D, and WixWin digital imaging products, generating $250M in revenue, to enable KaVoKerr to capture new revenue streams and increase competitive advantage.

Lead SAFe Agile/Scrum teams in the rapid delivery of customer-focused features for new and next-generation of digital imaging products. Collaborate with senior leaders to define product direction and vision. Manage geographically dispersed team of 15+ resources in the United States and Europe, and software development budget.

Leadership & Strategy

Championed the architectural design and delivery of innovative solutions that enabled company to transform from a software/hardware provider to a full-service solutions provider.

Drove the adoption of SAFe Agile/Scrum methodology throughout the digital dentistry organization that strengthened the alignment of solutions with business, customer, and market goals.

Developed and implemented company’s Internet of Things (IoT) strategy to proactively track the health of 100,000+ sensors and send replacements to customers, improving customer satisfaction and retention. Championed the development of solution leveraging AWS and ThingWorkx that evolved as a service offering.

Established new business relationship with the Eaglesoft division of Patterson Dental that resulted in the planned replacement of Eaglesoft Imaging in 10,000 dental offices and $80M in new business.

Technology & Business Solutions

Spearheaded the development of industry-first feature for new Titanium 2D Digital Sensor that enabled gesture recognition in the X-ray series that positioned company as a market-leader for quality, image capability, and innovation.

Led the development of software tools and migration of over 45,000 dental offices to new software platform with zero disruption to customer base.

Set strategic vision and managing the conversion of client platforms into a centralized SaaS-based platform forecasted to achieve $100M+ in annual revenue.

JUST ABOVE COST – Allentown, PA 2015 to 2016


Joined this startup company to build a dedicated team, structure, and strategy to develop market-disruptive eCommerce platform for the home goods industry.

Core member of leadership team charged with defining the business, technical, and operating strategies to secure funding, develop and launch new product and membership-based model, and increase competitive advantage within the industry. Provided direction to development team based on feedback from marketing, customers, and manufacturing stakeholders.

JUST ABOVE COST – Continued…

Leadership & Strategy

Recruited global team of 6 Agile/Scrum developers, defined the roadmap, built the development environment, and adopted Agile methodology for the design of the first true augmented reality and product delivery platform.

Technology & Business Solutions

Guided the architectural design and development of the JAC E-Commerce platform leveraging BIG-COMMERCE, IIS/C# (RestFul API), Bootstrap, and Angular technology. Assisted with the UX design and resolving coding issues.

Selected and integrated third party EDI APIs, and logistics/hosting solutions for network marketing field support.

INNOVATION DATA PROCESSING – Little Falls, NJ 2010 to 2015


Recruited to leverage strong technical and team leadership background to drive the design and alignment of UPSTREAM family of backup and recovery products with customer needs and changes to Windows, UNIX, Linux, and z/Linux platforms.

Assumed technical leadership role to establish the technical roadmap for the development of next-generation of UPSTREAM family of products. Based upon success, given additional responsibility as the primary liaison to customer base in implementing enhancements into existing products and resolving issues. Led teams in designing, implementing, and supporting products leveraged by globally dispersed customers.

Leadership & Strategy

Enhanced collaboration among teams, drove the establishment of a technical roadmap, and introduced and led the adoption of Visual Studio 2013 and C#/.NET technologies that improved quality of code, reduced support calls, and increased productivity of teams. Trained team on new technologies and best practices.

Partnered with the installation team to optimize the UPSTREAM installation process. Led the development of tools to enable the remote installation of product on all nodes within a Windows cluster without user intervention.

Technology & Business Solutions

Architected and managed the development of a new disaster recovery product for the z/Linux operating system,, which resulted in several millions of dollars in new business.

Identified the need and redesigned the Windows UPSTREAM bare metal recovery process that resulted in the retention and renewal of several key customers. Led the replacement of 70,000+ lines of C code with 4,000 lines of C#/.NET code, rewrote the configuration tool leveraging C#/.NET that reduced code base from 50,000+ to 2,500 lines, and improved the user interface by providing web-like functionality.

DIRECTBUY OF LEHIGH VALLEY – Allentown, PA 2004 to 2009


Built, managed, automated and grew membership buying service franchise into a stable, profitable business within 18 months enabling members to buy merchandise directly from 1,200 name brand manufacturers throughout North America.

Provided leadership and framework to evaluate and implement technologies, tools, and best practices to increase customer satisfaction and enable continued competitive growth. Directed the design, rollout, enhancement, and management of systems, interfaces and infrastructure to automate and integrate core business operations. Scope of accountability spanned technology strategy and roadmap, solutions design and rollout, project management, team development and leadership, budget planning and monitoring, and vendor/client relations. Managed team of 50.

Leadership & Strategy

Established a comprehensive business transformation and integration strategy, completely automating all aspects of operations from initial order processing through delivery and customer satisfaction.

Instituted standard processes that optimized uptime of systems and services supporting internal users and customers.

Positioned franchise to achieve the 800 Level Mercedes Star of Excellence Award, one of only 10 franchises out of 160 to receive recognition in response to automation and revenue growth.

Negotiated contracts with 100+ suppliers that represented more than $75 million in sales.

PHOTURIS – Piscataway, NJ 2000 to 2003


Pivotal role in defining strategies, solutions, and best practices to enable the development and launch of ROADM product offering for this start-up designer and manufacturer of optical networking products for Metropolitan Area Networks (MANs).

Brought into newly established organization to define development standards and hardware APIs for all test and manufacturing lines. Promoted to lead the full life cycle design, development, implementation and support of systems and databases to increase efficiency of development team and enhance time-to-market of ROADM product offering. Trained, mentored and led 15 hardware and software engineers.

Leadership & Strategy

Pivotal role in facilitating the capture of ISO 9001 compliance. Partnered with multiple teams to create and document traceable processes and detailed product reliability and performance data.

Defined standard operating procedures and processes for software development and testing, creating a consistent, robust and reliable code base that reduced production downtime, shortened development timeframe, minimized resource costs, and enhanced time-to-market of ROADM product.

Technology & Business Solutions

Led the architectural design and development of custom ERP system utilized across development and production organizations, eliminating the need to purchase and customize third-party software resulting in initial cost savings of $1 million and in excess of $500K in subsequent yearly savings.

Managed the design and deployment of suite of dynamically loadable software libraries and manufacturer independent APIs to control all aspects of manufacturing equipment.

Directed the creation of the collimator array build and test station utilizing infrared vision systems, custom created APIs, and software to measure and optimize the angles of the optical fibers in the array for the ROADM product.

Project managed the development and implementation of an Optical Filter Position Simulation Suite, providing an automated means to select optical filter set for the utilization in the Versicolor optical fabric for inclusion within the ROADM product. Solution minimized selection processes from 4 days to 30 minutes and associated product costs.

Championed the migration of build level mirror / laser power optimization routines from the Versicolor build station to the QNX real-time embedded operating system, providing the means to control the mirror and lasers in the final circuit pack within the ROADM product and provide optimal light transmission.

SCO, INC. / NOVELL, INC. – Murray Hill, NJ 1991 to 2000


Brought in as the 6th employee of Univel, a joint-venture effort between USL and Novell to facilitate the development and launch of the 1st server-based operating system, UnixWare (UNIX). Kept on and promoted to Software Architect following acquisition of Univel by Novell to oversee the rollout of next-generation UnixWare operating system. Following acquisition by SCO I lead teams in the design and implementation of key capabilities of UnixWare, RealTime UnixWare and Embedded UnixWare operating systems to capture new markets and enable continued revenue growth. Managed teams of up to 25.

Leadership & Strategy

Pivotal core in developing and launching UnixWare 1.0 operating system within 16 months. Chosen as member of Emergency Technology Team charged with evaluating and implementing emerging technologies into product offering to enable the launch of next-generation of UnixWare operating system.

Assembled and led cross-functional teams across Kernel, User Level, Installation, Libraries and Testing organizations to develop new technology components for UnixWare, RealTime UnixWare, and Embedded UnixWare platforms.

Education & Credentials

Bachelor of Science in Physics DREW UNIVERSITY

Technology Proficiency & Leadership

Certified Scrum Master & Product Owner, C#, .NET, C, C++, ASP.NET, SOA, REST,

.NET, .NET Core, SaaS/FaaS, SQL, Embedded Development, Agile, TDD; BootStrap, Angular, JavaScript, Linux, Windows, Real Time Operating Systems, Team Building, Contract Negotiations, Budget Management, Strategic Planning, RFP Response Writing

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