Service Manager

BRENDA MACKENZIE

Email: ************@*******.***

Phone #: 902-***-****

Dear Sir or Madam

I am a dedicated professional seeking an opportunity to succeed in a role such as an administrator/ coordinator/ scheduler. I am confident that my knowledge, reliability and over 15 years of experience as a coordinator will allow me to deliver successful results in a range of administrative and coordinator positions.

My skills overview:

Time Management:

Demonstrated ability to effectively manage my time through careful planning and organization of work activities.

Problem Solving:

Aptitude for identifying and resolving problems efficiently and effectively.

Communication:

Excellent communication skills that result in positive interpersonal relationships including ability to function in French.

Quality Improvement:

Track record of meeting deadlines and producing accurate work of a high standard.

Commitment to continuous quality improvement.

Professional Development:

Capacity to learn and apply new information quickly and accurately.

Devotion to continuous learning.

Technical:

Strong computer skills with proficiency in MS Office.

I will be an asset in any position requiring hard work, enthusiasm and reliability. I’m happy to attend an interview at a time of your choosing and look forward to hearing from you. My curriculum vitae is enclosed and expands on my qualifications and experience.

Thank you for your time and consideration.

Sincerely,

Brenda Mackenzie

Brenda Mackenzie Email: ************@*******.***

Waverley, Nova Scotia Phone # : 902-***-****

PROFESSIONAL EXPERIENCE

Ainsworth Inc., Dartmouth, NS May 2017 to August 2018

Dispatcher

Responsibilities:

Processing and coordinating HVAC service requests received by telephone, e-mail, projects department and PM maintenance for all contract clients in the Atlantic Provinces.

Review of demand work orders; prepare completed work orders for billing department with all costing.

Preparation of PO’s ; receiving of PO’s to approve payment for work completed at the correct cost; applying materials and costs to the work orders

Preparation of the weekly payroll for service technicians.

Maintaining Atlantic Schedules; vacation, on-call, courses

Establish and maintain working relationships with clients and vendors.

Brookfield Global Integrated Services, Halifax, NS April 2015 to December 2015

Property Service Coordinator (Contract Position)

Responsibilities:

Processing service requests received by telephone, e-mail and personal visits and maintaining a database of such requests to meet reporting and analysis requirements

Review of demand work orders to determine if billable or non-billable

Preparation and communication of PO’s to managers and suppliers; receiving of PO’s to approve payment for work completed at the correct cost

Administrating and monitoring service contracts including cleaning and reviewing vendor/contractor performance

Preparing monthly summaries of expenses with supporting details and resolving errors or inconsistencies in expenses from the general ledger

Assisting the Property Manager with budget/expense variance analysis; preparing monthly forecasts of expenditures and preparing the annual operating and capital budgets.

Establishes and maintains working relationships with Clients and service providers.

SNC Lavalin Operations & Maintenance, Halifax, NS December 2010 to March 2015

Property Service Coordinator

Responsibilities:

Manages Service Request delivery for Facility Manager.

Interfaces with Maintenance Team Leader, Technicians, CSC, PO coordinator and Project Coordinator in delivery of service requests to meet contract service levels.

Raises Purchase Order requisitions on behalf of Facility Manager for Service contracts, Manage payment of invoices with Accounting Coordinator Record keeping maintained within accordance to quality standards.

Record keeping maintained within accordance to quality standards.

Manage service contracts, Coordinate Supplier/Contractor set-up Maintain Contractor Compliance Requirements.

Assist the Facility Manager with budgeting, reporting and tenant relations.

Maintain and communicate effectively with client and on-site associates and ensure that any areas of concern are addressed promptly and thoroughly perform ad-hoc administrative functions.

Coordinates Supplier/Contractors set-up.

Performs routine inspections to ensure contractor performance and property site conditions are in keeping with all company policies, procedures and quality assurance.

Brahma Compression, Calgary, AB July 2005 to June 2009 Production/Service of Oil/Gas Compressors

Service Coordinator

Responsibilities:

Provided information, feedback, updates, and resolved problems regarding the service department.

Responded to customer inquiries and provided information pertaining to existing or potential customers.

Organized and distributed workloads amongst 10+ field service technicians to ensure regularly scheduled maintenances and repairs of over 450 units were performed.

Reviewed and re-prioritized daily work assignments as emergencies arose.

Researched/ maintained information on projects and service histories.

Reviewed and processed work orders for payroll, invoicing and record history.

Prepared the submission of periodic reports to management.

Maintained records, work orders and other pertinent information.

Performed miscellaneous job-related duties as assigned.

Ensured that all necessary equipment and parts were available and/or ordered to complete a repair or service.

Responsible for service part sales and distributions.

Initiated and implemented cost cutting strategies for the service department.

Brahma Compression, Calgary, AB May 2004 to June 2005 Production/Service of Oil/Gas Compressors

Payroll Administrator

Responsibilities:

Calculated rates, time cards, and bi-weekly payroll. Prepared worksheets, job labor cost analysis, ROE.

Skill in a Windows-based operating environment, MS Office, ACT and ACCPAC.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to resolve customer complaints and concerns.

Ability to resolve difficult or stressful customer service issues.

Skill in organizing resources and establishing priorities.

Ability to perform complex tasks and to prioritize multiple projects.

Knowledge of specified products and/or services offered to customers.

Listening skills and the ability to communicate effectively both orally and in writing.

Skill in a Windows-based operating environment, MS Office, ACT and ACCPAC.

Analytical and problem solving skills

Ability to work independently

Ability to work in a fast-paced environment

Solid understanding of accounting principles.

Experience in contract management.

Knowledge of software MS Office suite (Outlook, Word, Excel, Metrix, JED).

Strong interpersonal skills and ability to communicate in English and French.

EDUCATION

UNIVERSITE STE-ANNE, Church Point, NS (1986-1989) BA/BED, Concentration in Elementary/French Education

OTHER

Oral Interpretation for the Deaf, Montreal, Qc (1994)

RCMP Security Clearance

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