Administrative Assistant Customer Service

*

Deborah Thompson 252-***-**** ********.*****@*****.***

Deborah Thompson

**** ********* *****

Clemmons, NC 27012

252-***-**** ********.*****@*****.***

Objective: My goal is to provide administrative assistance for your company, as a team player, resulting in further satisfaction and growth for your employees and customers. Skills

• Strong

Organizational Skills

• Switchboard

Operator, 3-Line

System

• Excellent Customer

Service Skills

• Word Processing and

Typing

• Outstanding Phone

Skills

• 10-Key Calculator

• Computer Proficiency

• Filing

• Efficient Data Entry

• Microsoft Word,

Excel, PowerPoint

• TNT MPD Data

Base, QuickBooks

(some)

• Careful Attention to

Detail

• Public Speaking,

teaching all ages,

and training

customer service

representatives

• Fluent in Portuguese

• Learning Spanish

• Experience in making

travel arrangements

• Outlook E-mail and

Calendar Scheduling

Experience

Administrative Assistant 1/2019 – 4/2019

Physiology and Pharmacology, Wake Forest Baptist Medical Center, Winston-Salem, NC

• Provided administrative support to Project Manager and faculty member/PI (Principal Investigator) at Tobacco Control Center of Excellence

• Greeted and received guests and participants at front desk and advised staff upon their arrival. Received packages at front desk and distributed to staff

• Outlook e-mail, calendar invites, created documents in Word and Excel

• Took notes at team meetings and distributed them to attendees via e-mail

• Created some Requisitions and Vendor RFP’s in PeopleSoft Financials, and entered some travel requests and expense reports in Concur Travel Site

• Assisted in preparing research products for shipment/distribution to various sites Secretary III

Wake Forest Baptist Medical Center, Winston-Salem, NC 9/2018 –12/2018

• Worked as a temporary employee in Gerontology, the Center of Precision Medicine/Genomics Research Hub, and Clarkson Campus, providing administrative support to various faculty and staff

• Received and logged guests, visitors and packages

• Scheduled meetings for faculty and guests, arranged travel itineraries for guest speakers, made hotel and flight arrangements for guests

• Updated distribution lists, and created documents in Word, PowerPoint and Excel

• Entered some travel requests and expense reports in Concur Travel Site

• Assisted supervisors and staff in other projects (such as Open House at Clarkson) Administrative Assistant/ Bookkeeper 8/2015—5/2018 Creative Choices, 4711 S. Croatan Hwy., Nags Head, NC 27959

• Provided administrative assistance to Executive Director, facilitated smooth office management 2

Deborah Thompson 252-***-**** ********.*****@*****.***

• Greeted clients, answered phones, maintained filing system, purchased office supplies

• Produced donor reports, payroll and taxes, prepared deposits, reconciled checking accounts

• Prepared reports for monthly board meetings

• Assisted in planning and organizing of various fundraising events Front Desk/Receptionist/Office Assistant 2/2015-8/2015 OBX Chevrolet & Buick, 6166 N. Croatan Hwy., Kitty Hawk, NC 27949

• Delivered a "smile" on the phones and at the front desk

• Greeted customers and assisted them in locating proper department within dealership

• Assisted with clerical duties such as faxing, copying, filing and scanning for sales, service, title office, and accounting departments

Administrative Assistant to the Director 8/2012-5/2018 Baptist Home Missions, PO Box 277, Nags Head, NC 27959

• Provided administrative assistance to General Director, such as correspondence, filing, generating reports, data entry, answering phones

• Created newsletters on a regular basis

• Helped organize travel arrangements for General Director

• Represented Baptist Home Missions in events, colleges, and churches

• Processed cash and check donations, prepared deposits, data entry for donations into database Receptionist/Switchboard Operator/Customer Service Representative 6/2005-6/2012 Our Daily Bread Ministries, PO Box 2222, Grand Rapids, MI 49501

• Answered incoming phone calls and received guests in a professional and friendly manner

• Processed orders, requests, address changes, and troubleshooting for customers

• Quality assurance for all CSRs (for one year) and helped trained new CSRs

• Took notes during team meetings and distributed them to team members

• Data entry for orders, reports, correspondence, filing, distributed information for training meetings

• Helped plan and organize company team functions

• Accomplishments: • Created documents for use for evaluation of quality assurance for Customer Service Representatives Result: Saved time and created a systematic means of objective evaluation for Customer Service Representatives

Education

Bachelor of Science in Biblical Studies (currently in process) 2019 Grace Baptist Bible College, Winston Salem, NC

Associate of Arts in Secretarial Science 1981

Cornerstone University, Grand Rapids, MI

Diploma 1979

Grand Rapids Baptist Academy, Grand Rapids, Michigan References:

Kathryn Calloway, Business Administrator, CPM, WFBMC 336-***-**** Melody Hooker, Outreach Liaison, Clarkson Campus, WFBMC 336-***-**** Jeannie Chan, Assistant Professor, Molecular Medicine, WFBMC 336-***-**** Carmen White, Executive Director, Creative Choices Nags Head, NC 252-***-**** Steve Pittman, Pastor- Heritage Hills Baptist Church, Winston-Salem, NC 336-***-**** Diana Harrison, Team Leader, ODB Ministries, Grand Rapids, MI 616-***-****

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