Social Media Technical Writer

JOHANNA PICKETT

* ****** ****** ****, *******, PA 17331 443-***-**** ac9j1g@r.postjobfree.com

SUMMARY

To obtain a new position where I can leverage my skills in 508 Testing and Remediation. Knowledgeable in WCAG 2.0 (A/AA) standards.

EXPERIENCE

06/2013 - Present

Senior System Support Analyst

Train and mentor team members on current processes and procedures

Create training materials for external teams on complicated system processes

Elicit and define requirements from internal stakeholders for business needs

Develop team schedule, monitor workload, and delegate tasks to team members

Deploy and monitor curricula, training deployments, and product schedule

Train and mentor team members on current processes and procedures

Write and maintain test cases for administration of LMS

Lead and develop process improvement interventions

Provide accurate reporting and metrics for customers

TQC Systems Tester/TQC 508 Tester

Performed manual system testing and prepare test evidence

Tested the implementation of system change requests, including fixes and enhancements

Document, prioritize, and communicate defects to the development team

Knowledge of the IT testing processes and best practices

Complete 508 testing on PDF documents and eLearning modules against HHS standard

Train new employees on the 508 process and procedures

Created and maintained team training documents for 508 new hires

10/2012- 06/2013

Corporate Recruiter, JOS. A BANK

Recruited and hired for 30+ open positions including technical, financial, and retail within 6 months

Sourced job board sites, social media, colleges and personal connections to find qualified candidates

Collaborated and spoke with management to ensure the most qualified applicants met their needs

08/2010- 10/2012

Technical Writer & Recruiter, TANAGER, INC.

Served on CMMI Auditor board as a technical writer

Worked with multiple functional areas to document business processes and workflows

Recruited for up to 40+ positions at one time using various requisites and databases

Sourced and submitted resumes for contract proposals

Recruited for cleared IT jobs for several defense contracts

Attended job fairs and networking events to build connections

Maintained recruitment database and served as liaison to the FSO

EDUCATION

2017

2015

2010

Project Management Essentials Course

Assistive Technology Applications Certificate, California State University, Northridge

B.S Health Education, Community & School Health, Towson University, Cum Laude

KNOWLEDGE, SKILLS, AND ABILITIES

Adobe Acrobat Professional

Adobe Photoshop

Rational ClearQuest

Basic SQL

Basic HTML

SharePoint 2007/2013

SuccessFactors Learning Management System

Blackboard

Oracle Web Center

JAWS Screen Reader

Microsoft Office Suite (Word, Visio, Access, Excel, PPT)

Microsoft Project

Deltek Time & Expense

KRONOS HRIS

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