JOHANNA PICKETT
* ****** ****** ****, *******, PA 17331 443-***-**** **********@*****.***
SUMMARY
To obtain a new position where I can leverage my skills in 508 Testing and Remediation. Knowledgeable in WCAG 2.0 (A/AA) standards.
EXPERIENCE
06/2013 - Present
Senior System Support Analyst
Train and mentor team members on current processes and procedures
Create training materials for external teams on complicated system processes
Elicit and define requirements from internal stakeholders for business needs
Develop team schedule, monitor workload, and delegate tasks to team members
Deploy and monitor curricula, training deployments, and product schedule
Train and mentor team members on current processes and procedures
Write and maintain test cases for administration of LMS
Lead and develop process improvement interventions
Provide accurate reporting and metrics for customers
TQC Systems Tester/TQC 508 Tester
Performed manual system testing and prepare test evidence
Tested the implementation of system change requests, including fixes and enhancements
Document, prioritize, and communicate defects to the development team
Knowledge of the IT testing processes and best practices
Complete 508 testing on PDF documents and eLearning modules against HHS standard
Train new employees on the 508 process and procedures
Created and maintained team training documents for 508 new hires
10/2012- 06/2013
Corporate Recruiter, JOS. A BANK
Recruited and hired for 30+ open positions including technical, financial, and retail within 6 months
Sourced job board sites, social media, colleges and personal connections to find qualified candidates
Collaborated and spoke with management to ensure the most qualified applicants met their needs
08/2010- 10/2012
Technical Writer & Recruiter, TANAGER, INC.
Served on CMMI Auditor board as a technical writer
Worked with multiple functional areas to document business processes and workflows
Recruited for up to 40+ positions at one time using various requisites and databases
Sourced and submitted resumes for contract proposals
Recruited for cleared IT jobs for several defense contracts
Attended job fairs and networking events to build connections
Maintained recruitment database and served as liaison to the FSO
EDUCATION
2017
2015
2010
Project Management Essentials Course
Assistive Technology Applications Certificate, California State University, Northridge
B.S Health Education, Community & School Health, Towson University, Cum Laude
KNOWLEDGE, SKILLS, AND ABILITIES
Adobe Acrobat Professional
Adobe Photoshop
Rational ClearQuest
Basic SQL
Basic HTML
SharePoint 2007/2013
SuccessFactors Learning Management System
Blackboard
Oracle Web Center
JAWS Screen Reader
Microsoft Office Suite (Word, Visio, Access, Excel, PPT)
Microsoft Project
Deltek Time & Expense
KRONOS HRIS