Customer Service Project

Shanthini. R

*/***, ******** ******,

Home : +91-893*******

Bharathi Nagar, Mettutandalam,

Mobile : +91-877*******

Thirupporur, Chennai - 603110.

Email : ***********@*****.***

PROFESSIONAL EXPERIENCE:

Dyansys India Private Limited :.

Duration : Since August 2014 to March 2018

Designation : Technical Support Engineer (ANS Competency Center)

Reason for left : Relocation.

Nature Of Duties:

Work with internal & external Partners to develop potential products and process

improvements.

Responsible for design control, validation and verification activities. Develop

specifications, protocols, sampling plans and engineering studies.

Write technical reports, validation plans, inspection procedures, test procedures, work

instructions, change control documentation, deviation, development plans, internal

contract, device master record and quality control plans.

Perform response owner activities for audit and site self- assessment observations.

Ensure that the work activities are conducted in accordance with ECScope and

ANSiscope regulations.

Maintain frequent contact with the customer and suppliers and provide regular project

update.

Keep customers informed and satisfied with change through network and

communication.

Demonstrated ability to communicate technical expertise and learning to process and

project teams towards business objectives.

Coaching and Mentoring the sales and service team of the company.

Conduct meetings and product management presentations and reports. Publish

schedules and participate in project problem solving.

Firstsource Solutions Private Limited :

Duration : Since July 2013 to June 2014

Designation: Senior Customer Service Associate.

Reason for left : Marriage

Nature of Duties :

Maintaining the Detailed description of different Medical Products & Equipments

manufactured and distributed by different vendors Like Synthes, Medline, Medtronic, 3M Healthcare etc., as per GHX Standards.

Handling and monitoring/coordination of all in-process Quality Assurance activities.

Trainer for incoming batches of the project.

Pre – Analyst of incoming project before it was processed by the team.

Support Auditor of the project whenever the project is in need.

EDUCATIONAL QUALIFICATION:

Title of course

Institute / College

Completed on

Grade

B.E ( Biomedical )

Sri Sivasubramaniya Nadar

College of Engineering

April - 2013

7.04

Diploma in Medical

Lab Technician

G.K Institute of Paramedical

sciences

May - 2011

8.68

Diploma in

Information

Technology

Sri Balaji Polytechnic College

April - 2010

9.33

S.S.L.C

Bhuvana Krishnan

Matriculation Hr. Sec School

April - 2007

8.04

SOFTWARE SKILLS :

Languages

Basic C, Java & SAP-MM.

Web Designing

HTML, CSS, JavaScript.

Operating Systems

Knowledge in Windows XP / 7, Ubundu.

Software’s

Microsoft Word, Microsoft Excel, Microsoft Powerpoint.

Writing Skills

Research paper, Journals, Thesis writing, Medical Terminologies.

EXTRA COURSES :

Completed a Training course in SAP – Material Management from PERIDOT SYSTEMS,

Chennai.

Completed a Training course in Clinical Research, Clinical Data Management and

Pharmacovigilance from SATSANG RESEARCH INSTITUTE, Chennai.

ACHIEVEMENTS :

Presented a paper in the Eighth National Conference on “Optimization Techniques in

Engineering Sciences and Technologies” (OPTEST – 2013) during 19-20 April 2013,

Organised by the Department of Mechanical Engineering, Bannari Amman Institute of

Technology, Sathyamangalam, Erode District, Tamilnadu on COMPUTER AIDED

DIAGNOSTIC TOOL FOR DETECTION OF MACULAR DISORDER USING

RETINAL OCT IMAGES.

Published a Journal in International Journal of Advances in Computer Science and its

Applications – IJCSIA on COMPUTER AIDED DIAGNOSTIC TOOL FOR

DETECTION OF MACULAR DISORDER USING RETINAL OCT IMAGES issued on

Volume 3 : Issue 3 [ISSN 2250 – 3765] Publication Date : 09 September 2013.

Won “ALL ROUNDER” award for the month of December 2013.

STRENGTHS :

Determined to learn with practical approach

Good communication skills

Enthusiastic and can produce results under deadline constraints

Quick Learner

Punctual

PERSONAL DETAILS :

Father’s Name : Mr. N. Ramchandiran

Date of Birth : 28-08-1991

Passport Number : M6880273

Gender : Female

Nationality : Indian

Languages Known :Tamil, English

Marital Status : Married

Husband’s Name : Mr . M. Vasanthan

Permanent Address :2/269, Bharathi Street,

Bharathi Nagar, Mettutandalam,

Thirupporur, Kanchipuram District,

Chennai – 603110.

I truly and sincerely attest that above information furnished by me is true and

accurate to the best of my knowledge.

Place : Thirupporur.

Date :

Yours Faithfully,

Shanthini. R

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