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Customer Service Administrative Assistant

Belleville, Illinois, United States
June 07, 2019

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Professional Summary

Administrator Client Relations Customer Service

Core Competencies

Excellent Communication Skills


Detail Oriented


Training and Development

Problem Solving

Customer Focused

Time Management

Organizational Skills

Professional Experience

HealthVisions 07/2018- 03/2019

Transportation Coordinator- East St. Louis, IL

Coordinated transportation for Senior Citizens to Medical Appointments, attended Health Fairs in the community to recruit Volunteers, Intake specialist, confirmed Drivers had the proper paperwork and background checks completed, office assistant, answered phones, responded to client inquiries and transferred calls to appropriate staff members.

Salvation Army 03/2018-06/2018

After School Teacher-Belleville, IL

Tracked attendance, supervised volunteers and greeted guests at all events, successfully led After School Projects which resulted in the youth having fun and being safe at the same time, attended networking events in the community and assisted with Homework assistance, Recreational activities and Life Skills.

Here Today 01/2017-02/2018

Customer Service Representative-Fairview Heights, IL

Helped sales team members with qualified support for diverse customer issues, answered inbound calls to address customer inquiries, resolve issues and provide information on new products and services, directed inbound calls to designated individuals or departments and liaised between customers and retail buyers to expedite orders and meet customer demands.

Call for Help 07/2015-03/2016

Administrative Assistant/Receptionist- East St. Louis, IL

Attended to visitors and deal with inquiries on the phone and face to face, supply information regarding the organization to the general public, clients and customers, working with client that were dealing with mental illness, monitor visitor access and maintain security awareness, prepare correspondence and documents, prepare correspondence and documents, provide general administrative and clerical support and answered the telephone, screen and direct calls.


Lessie Bates Davis Neighborhood House 02/2006-02/2015

Program Administrator/Education and Youth Director

Worked with youth ages 5-17 years of age and molded teaching methods to align with age and skill level, created reports, brochures, newsletter and other documents about the program ensuring the community and program parents were aware, provided leadership, coordination and support for Teen REACH to raise the achievement level of participating students to increase the students’ personal benefit from the grant objective, organized and coordinated program events and conducted outreach activities designed to involve the community, ensured programs and projects were successful and effective by enlisting support of the community along with staff, trained, developed and coached staff on delivering high quality programs and events, completed all administrative tasks and receptionist



Word Processing Certificate- United Business College- St. Louis, Missouri – March 1984

East St. Louis Senior High School- May 1982

Teri Scott 649 Devonshire Drive, Belleville, IL 62226 ~ 618-***-****

Versatile non-profit professional with experience in providing the highest level of care and concern to families and children. Consistently recognized for having exceptional skills in the area of client relations. Experience in working in team environments and with a diverse clientele. Training experience leading and guiding new to role individuals on proper office procedures and workflows.

Excellent written and verbal communication skills with the ability to communicate clearly and effectively. Exceptional organizational skills with the ability to multi-task; aligning projects based on priority meeting deadlines. Mature and self-motivated individual with initiative to identify and resolve problems when they arise with little to no management supervision.

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft Power Point

Database Administration

Typing Speed 45 WPM

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