Senior Program Manger, Project Manager, Team Leader, ERP implem.

Jane Foster, PMP, SFC

** *********** ***** *****, ********, GA 31410

912-***-****, *********@*******.***

Years of Experience

Experienced project manager/project director providing leadership and day-to-day management of assigned teams in several areas including higher ed, aerospace, defense, internet start-ups, travel, hospitality, and gaming industries. Current holder of project management certification (PMP). Several years experience in aerospace managing multiple revenue-generating projects and programs for government and corporate customers. Experienced in ERP product implementations, services delivery, project management, managed services, change management, and resource management, I have also been the transition services director in cloud services and CIO in managed services organizations at client sites.

Primary Areas of Expertise

I can provide strategic and day-to-day engagement management, project management, and consulting support. I have experience reviewing systems, personnel, and processes to improve delivery and outcomes. I have worked with executives, end users, and technical staff at client and remote sites successfully leveraging knowledge from past assignmentts. Key areas of focus: Turn-Around, Process Improvement, Strategic Planning, Transition Services and Support, Project Management, Cloud Services, Management of Information Technology Implementations and Systems Integration teams, also Interim CIO and CTO at client sites for assigned engagements.

Work Experience

Consultant, Foster Consulting

March 2019 – Present

Provide consulting services to local businesses, schools, technology providers, and non-profit organizations in the areas of project management, systems implementation, business process improvement, risk assessment, cost/benefit analysis, organizational change, direct sales, outsourcing, training, ERP and Cloud implementations, change management, subcontract management, and creative problem solving.

CIO & Executive Director, Ellucian

February 2014 – March 2019

CIO/Exectuvie Director and Senior Program Manager for accounts managing multiple enterprise-wide projects and managing teams of onsite, remote, and traveling functional and technical consultants. Managed $15+ million dollar multi-year ERP engagement and winning additional $4 million in add-on services. Provided strategic leadership and day-to-day management of remote and onsite technical and functional teams. Successfully implemented Cloud Services solutions with added Appplication Management Services, Remote Monitoring, Security Analysis, Managed Services, and Central Help Desk. Provided customized solutions in support of business needs leveraging product and process knowledge transfer. Provided strategic consulting covering resource management, organizational realignments, project management, and systems and process improvements. Managed multiple vendor engagements for clients. Managed team of project managers/business analysts for wnterprise-wide client initiatives..

Transition Director, Cloud Services, Ellucian

January 2010 – February 2014

Director for Transition Services Cloud ERP and CRM services engagements. Provide management/leadership for internal and external projects and resources using proven implementation methodology for critical, strategic projects. Successfully implemented Application Management Services, Application Hosting Services and Cloud engagements with 100% client reference-ability. Engaged to turn around stalled projects/engagements within client accounts. Advise on steps to optimize outcomes and provide leadership briefings at all levels at client sites. Engaged as Projecy Director for transition planning and project alignment strategy. Assigned as the strategic partner to assist other CTOs/CIOs at client sites in strategic planning, project management, and delivery of major systems upgrades and process optimizations. Lead the definition and implementation of corporate’s first Transition Management Methodology and online processes using existing systems and tools at company. Developed Risk Management and Corrective Action Plan standards, policies and procedures, Provided Change Control Management and Project Governance, Provided Project Performance Reporting and Executive Dashboards. Implemented Banner, Colleague, and PowerCampus ERPs, as well as Recruiter, add-ons, and third-party integration solutions.

Relevant Past Positions and Work Experience

Senior Project Manager/Project Director, Professional Services, Ellucian

April 2006 – January 2010

oProject Director and advisor to customers and corporate executive teams and project teams.

oManaged ERP and CRM implementations of all Banner ERP and Banner-related applications, including third-party database and reporting tools for multi-million dollar contracts.

oProvided team leadership and day-to-day management of functional and technical consultants assigned to projects, onsite and remote.

oKey strategist for toughest accounts, turned around projects and expandied business in each assigned account.

Senior Project Manager, Scientific Games, International

November 2005 – April 2006

oSenior Project Manager for customer accounts covering the implementation of state gaming systems products and services for multi-million dollar contracts. Managed all day-to-day aspects of delivery, working with various teams and state agencies, managing five state implementations at same time. Provided pre and post sales support of new contracts.

Consultant, Foster Consulting

January 2002 – November 2005

oProvide consulting services to local businesses, schools, technology providers, and non-profit organizations in the areas of project management, systems implementation, business process improvement, risk assessment, cost/benefit analysis, organizational change, direct sales, outsourcing, training, web site and database installs, change management, and subcontract management.

Program Manager, GetThere, a Sabre Company

April 1999 – December 2001

oProgram Manager/Account Executive for professional services organization. Designated key strategist for the most difficult client accounts. Global project manager for systems implementations for air/car/hotel vendors in fast-paced hospitality industry, including international clients.

oHired to turn-around stalled implementations/accounts with high-risk customer needs requiring a senior level of interaction in customer relations and delivery triage and communications.

oDirect efforts of programmers, engineers, and systems personnel, providing clients on-site/off-site support and managing remote personnel assigned across the United States.

oProvide detailed analysis of projections, strategies, and analysis of reports to executive management.

Project Manager, Gulfstream Aerospace Corporation

November 1992 – March 1999

oImplement first electronic systems computer-aided design system for company. Implement first web site for corporation, winning industry awards for sites offering eCommerce and secure client (intranet) communications via Internet, and providing proactive product/service information to clients worldwide.

oProvide project management support for assigned initiatives, including training and outsourcing contracts. Review existing business processes and provide recommendations for areas of improvement and automation to ensure state-of-the-art customer service and support.

Project Lead/Senior Engineer/Systems Specialist, Northrop Corporation

April 1983 – November 1992

oProvide client facing support of corporate solutions for Pentagon, DoD and Armed Services engagements covering the requirements definition, re-engineering, and deployment of newly designed air vehicle and land based computer systems for Air Force, Navy, Marine contracts. Won several follow-on contracts due to delivery performance.

oWorked with executive level Generals (2-3 Star) and Commanders at all sites to ensure leadership and sponsorship of engagements and ensured timely delivery of contracted products and services.

oHeld Secret/SAR Clearance while employed at Northrop.

Degrees/Education/Certifications

Certified Scrum Master (CSM) – in progress

Scrum Fundamentals Certified (SFC)

Certified Project Management Professional (PMP), Project Management Institute (PMI)

Master’s Certificate in Project Management, George Washington University/ESI

Bachelor of Arts, Dual Degree Computers & Business, Magna Cum Laude, National University

Associate of Arts, Cum Laude, National University

Certified Oracle Systems Analyst CASE and implementation of Oracle products and services

Certified Microsoft Train-the-Trainer and implementation of Microsoft products and services

Certified by DoD on Apple Computer systems, inactive TS/S/SAR security clearances

Awards/Recognitions

Ellucian Top Performer Recognition by Senior Vice President, Technolgy Management Services (CIO)

Ellucian Success Recognition by CEO of Ellucian and Chancellor at client site (Executive Director/CIO)

Ellucian Success Recognition by CEO/President for work at client site (Senior Director)

Ellucian Excellent Performance Award (Director)

Ellucian Award for Outstanding Performance (Program Manager)

Ellucian Award for Outstanding Performance (Project Manager)

CIO WebBusiness 50/50 Internet/Intranet, Internet Innovation Winner (Project Manager)

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