Vendor management, Sourcing, contracts, negotiation, process improvem
Resume:
Paula J. Matousek
Kirkwood, Missouri *****
*****.******@*********.***
SUMMARY OF QUALIFICATIONS
Innovative and focused professional with extensive experience in global Life Sciences, Health Care, Financial Services and Service organizations. Possesses strong interpersonal communication skills with a record of successful relationship building within all levels and functions across multiple organizations to achieve exceptional results. Proven ability in strategic planning, problem solving cost reductions, process improvement and vendor management.
Expertise in:
Telecom Sourcing/Contracts
Vendor Management
Contract Negotiations
Sourcing and Procurement
Product Management
Export/Import
Print/Mail Center Services
Shipping/Logistics
PROFESSIONAL EXPERIENCE
Equifax (Talx) – St. Louis, Missouri 2016 - Present
Sr Director - Client Deal Team
Internal strategic consultant for larger sales engagements (Major Accounts) with the client. Collaborate with Pricing, Product, Proposal Development and Legal for strategic deal structure in order to maintain and grow the business. Client facing and direct negotiator with client, client purchasing and/or legal teams.
Directed, project managed and negotiated large complex client contracts with revenues up to $40M per year. Exceeding Sales goals, both renewals and new business by11%.
Provided subject matter expertise to sales and senior management though complex key client negotiations from RFP through contract signature; understanding the clients motivators and decision process as well as uncovering opportunities to add services during the contracting process.
Developed and maintained trust and credibility with internal groups, stakeholders and clients at all levels of the organization thus improving cycle time from sale to contract signature.
Proactively researched client billing and operational situations before engaging in the renewal process; to ensure client was satisfied with our services prior to presenting a renewal that often had a price increase.
Initiated post-contract process follow-up with the client; reviewed first billing and operational processes within the first 60 days, building client relationships and improving client satisfaction.
Mergers and Acquisition integration of new clients with multiple services/contracts.
Negotiated and implemented non-pricing related items: Service Level Agreements (SLAs), reporting, training and other services. Partnering with internal departments to develop customized processes and implementation to improve performance for key clients to maintain and improve revenues.
Enterprise Holdings – St. Louis, Missouri 2012 - 2016
Manager, Telecom Vendor
Managed 60+ vendors globally, $200M in spend, moving from a de-centralized model to a more centralized model. Responsible for managing the relationships and formal communications channels between vendors and internal business partners, acting as the key interface through all phases of vendor management such as, contract adherence, resolving issues and disputes, mitigating risks, and identifying areas for
improvement. Telecom Vendor Management activities for contact center and branch office locations include four brands, multiple lines of business, both domestic and international.
Paula J. Matousek
314-***-**** Page Two *****.******@*********.***
Optimized telecom spend and strategically managed vendor base; improving processes, products and services and realized cost savings of more than $5M in the first 18 months.
Negotiated contracts for services, maintenance, hardware, and software licenses.
Managed the team and the audit process ensuring accurate monthly telecom billing and payments.
Implemented a Telecom Expense Management (TEM) tool for telecom related invoices, with projected savings of more than $10M.
Collaborated and strategized with internal departments and contracted providers to implement and maintain contract compliance; while maintaining best possible price, quality and service.
Identified opportunities to strategically leverage $200M+ in aggregate spend to capture more than $18M savings.
Developed and facilitated collaborative working relationships with Finance, Corporate Risk, Legal, Outside Legal Counsel and Implementation teams through communications and timely reporting of changes in critical business matters.
Contracted management and maintenance including amendments, extension of terms, and product adds and deletes. Implemented more than 200 contracts in the first two years.
Express-Scripts – St. Louis, Missouri 2008 - 2012
Sr. Manager, Product, 2012
Successfully managed four clinical products: Care Management, Medication Adherence, Value Based Insurance Design, and Wellness. Key role in planning, managing, and measuring the overall activities of clinical products and services. Responsible for the implementation and ongoing management for the delivery of new programs/products and/or product extensions, bringing new products to market. Accountable for evaluating existing products, competitor, and industry data and recommend needed enhancements to ensure they meet the customers' needs and are viable in the marketplace.
Manager, Sourcing, 2008 - 2011
Managed $40M global IT Telecommunications spend, with 99% policy compliance, direct report to the Director of IT Sourcing. Effectively negotiated, developed and managed sourcing strategies for technology categories globally (hardware, software and services, telecommunications).
Monsanto Company – St. Louis, Missouri 2003 - 2007
Director, Global Sourcing and Procurement 2005 - 2007
Managed $240M global IT spend, Direct report to the VP of Corporate Services.
IT Contract Manager: Strategic Sourcing & Payables 2003 - 2005
MasterCard International Inc. – St. Louis, Missouri 1987 - 2003 1987 - 2003
Director: Corporate Services 2000 - 2003
Manager: Global Procurement 1987 - 2002
EDUCATION
Masters of Business Administration
Lindenwood University - St. Louis, Missouri
Bachelor of Science, Business
Lindenwood University - St. Louis, Missouri
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