Customer Service Representative

Professional Summary

Skills

Work History

P P

**** ******* ****, *********, ** 32934 • 321-***-**** • ***********@*****.*** Motivated Customer Service Representative with over 20 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate computer systems. Effective at operating within Government regulations and State department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 20 years' experience in Customer Service field, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Offer demonstrated proficiency in insurance products, services and customer behaviors. Trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. Capable of identifying and resolving problems, promoting new offerings and outperforming sales goals. Local/state health laws knowledge

Product knowledge

Cash handling

Quick learner

Recordkeeping strengths

Call center

Technical support

Good listening skills

Complaint resolution

Multi-line phone talent

Computer proficient

Professional telephone demeanor

Medical terminology knowledge

Exceptional communication skills

Data entry

Customer service

Creative problem solver

Customer Service Representative, 04/2018 to 06/2018 GMRS – Melbourne, FL

Contacted customer to perform political and other surveys by phone. Entered customer responses into Education

computer system.

Technical Service Representative, 06/2006 to 01/2000 Social Security Administration – Melbourne, FL

Interviewed 80-100 clients per day in contact station. Quickly and accurately determined the clients needs and provided concise answers to both routine and complex questions. Explained requirements for all SSA and Medicare programs. Performed computer inputs such as; direct deposit, lost check, change of address, death, school attendance, earnings and representative payee reports. Contacted and worked with other agencies as needed.

GED: 1975

Madison Central High School - Richmond, KY

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