Answered over a lot of calls per Expected Time Frame to meet

fast-paced call center demands

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations

Document all call information according to standard operating procedures

AUBREY

MKHONZA

Accounting and Finance

Customer Service

Computer Literate

Time Management

Adaptability

Transparent

Deligent individual with years of

experience in Customer Service.

Determined and experienced in Finance

and Accounting. Always learniing and

Excelling at new Technologies while

striving for continued excellence

SKILLS

CONTACT

0 7 2 6 5 9 8 9 8 5

2 8 4 5 E x t e n s i o n 7

S t a n d e r t o n

2430

A u b r e y . M k h o n z a @ g m a i l . c o m

WORK EXPERIENCE

Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations

Contribute to culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service

Ensure client satisfaction by delivering a service that is consistent, seamless and error free

Service Agent @ SARS Branch Office (Standerton)

J u n e 2 0 1 8 – N o v e m b e r 2 0 1 8 ( E n d o f c o n t r a c t ) Reference: Molefi Ramohlokoan (Operational Manager)– 083-***-****

EDUCATION

Communication of transactional outputs and queries in area of work according to policies and quality requirements

Advise clients on registration requirements, taxable income, incorrect assessments, calculations of tax debits / credits and explain scripted tax law

Ensure that all walk-in inbound and outbound queries for two tax products are promptly, effectively &amp efficiently resolved Service Agent @ SARS Branch Office (Standerton)

J u n e 2 0 17 – Nov e m b e r 2017 ( E n d o f c o n t r a c t ) Admin/Computer-Tech @ T@Orange Internet Hub (Standerton) J a n u a r y 2015 – M a y 2016 ( E n d o f c o n t r a c t )

Sorted, opened and routed incoming Emails and Fax's while responding quickly to business and customer requirements

Handled Petty cash

Handled all computer repairs Software and Hardware Call Centre Agent @ BANKSERVAFRICA (Randburg)

O c t o b e r 2014 – D e c e m b e r 2014 ( E n d o f c o n t r a c t ) DETAILS

ID: 910-***-**** 085

DOB: 01 September 1991

Gender: Male

Drivers License: Code 10(C1)

Grade 12 (Matric) @Stanwest Combined School (Standerton) G r a d u a t i o n Y e a r ( 2 0 0 8 )

Accounting

Business Studies

Mathematical Literacy

English 1st Additional Language

Afrikaans 2nd Additional Language

PROFILE

R e f e r e n c e : M r J o h n ( O p e r a t i o n a l M a n a g e r ) _ 0 1 1 4 9 7 4 0 0 0 R e f e r e n c e : T e b o g o T s o t e t s i ( M a n a g e r ) – 083-***-**** R e f e r e n c e : M r s E s h a b a n g u ( O p s M a n a g e r ) – 0 7 8 2 4 7 7 2 5 3 R e f e r e n c e : M r R M o l e f i ( O p s M a n a g e r ) – 083-***-****

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