Resume

Sign in

Project Manager Customer Service

Location:
Allentown, Pennsylvania, United States
Posted:
June 03, 2019

Contact this candidate

Resume:

TL Todd

LaRose, PMP

OBJECTIVE

Looking to secure an IT

Project Manager position that

will allow my exceptional

management, leadership,

communication, and problem

solving skills to benefit an

organization

ADDRESS

1301 Ashley Lane,

Allentown, PA 18103

PHONE

484-***-****

EMAIL

ac9iz2@r.postjobfree.com

EXPERIENCE

PMP CERTIFITED PROJECT MANAGER

Infrastructure Project Manager • Health Network Laboratories

• Allentown, PA

Project Manager with over 10 years experience providing full cycle project management over large scale IT implementations

Project lead in planning, implementing, and converting Pocono Hospital and Muhlenberg Hospital lab from the Lehigh Valley Hospital to Health Network Laboratories network, including budgeting, network/hardware/software changes and installations

Led approximately sixty projects in opening remote patient service center lab locations, including network and equipment design, chief buyer of all equipment, lead in working with all vendors, and installation of network and hardware equipment, coordination of team to complete all projects on time and with excellent quality

Proficient at joining business and technical areas to achieve project deliverables on time, on schedule, and on spec

Skilled at merging customer and user needs with business requirements and budgetary goals to meet project deliverables

Promoted to project manager to plan, schedule, and execute infrastructure projects involving software, hardware, and system implementations, while monitoring progress to meet deadlines and cost goals

Created ROI assessments and cost-benefit analysis that were used to implement decisions

Resolved many project issues including staffing, scope creep, and business and user needs

Project leader in establishing over 60 patient service center lab locations, including network and equipment design, chief buyer of all equipment, lead in working with all vendors, and installation of network and hardware equipment, coordination of team to complete all projects on time and with excellent quality

Excellent communicator, able to articulate project goals and scope, translated business requirements to technical terms, completed detailed work breakdown structures to achieve project goals

Effectively worked with all information services teams on various infrastructure project initiatives, articulating project goals and scope, translating business goals into technical terms, and supervising teams to achieve project goals in scope

Worked effectively with management of various departments and teams utilizing my interpersonal skills, project documentation and planning, and ability to lead various teams to project completion

Proven project manager with over seven years leading projects to successful completion with on time deliverables and customer satisfaction

Proficient in agile and waterfall project management methods, ability to produce deliverables in said projects that exceed schedule and cost targets

Developed cost estimates, resource plans, and skilled in monitoring workflow to make adjustments as needed

Supervisor, Hardware Solutions • Health Network

Laboratories • Allentown, PA

Established new policies and procedures to respond to network user and security incidents, greatly improving response time and improving overall customer service

Led a team that was responsible for the desktop and hardware support of over 1,000 employees

Led a team that resolved all level 1 support issues, and was responsible for the triage and resolution of level 2 and 3 support issues

Managed customer service tracking guidelines, and reduced call center wait time and improved end user problem resolution and satisfaction

Maintained daily and monthly statistical call center reports and developed a help desk survey to improve end user satisfaction Supervisor, Network Services • Health Network Laboratories • Allentown, PA

Created and implemented network’s Active Directory configuration, including user/group management, DNS/DHCP, and network security groups

Administered organization’s firewall configuration and implementation, managed internal network security

Worked in tandem with department director and CIO to implement Wyse terminal hardware in conjunction with VMware Desktop and Server Infrastructure, Virtual Center, and Cisco Voice over IP for entire network

Management and documentation of organization’s hardware infrastructure, including Wyse workstation configuration and deployment, Windows 7 organizational rollout, and print server management

Responsible for Microsoft Exchange setup, configuration and management to a network of 1,000 employees

• Core Competencies •

Project Planning and Scheduling

IT Governance

Leadership in Full Project Cycle

Budgeting and Cost Control

Enterprise Wide Solutions

Business and Product Requirement Analysis

Collaborative Leader and Skilled Communicator

Resource Planning and Requirements Gathering

Knowledge of Design and Development

ROI Analysis

Vendor Management

Cross-Functional Supervisor and Team Building/Mentoring EDUCATION

University of Pittsburgh, Bachelor of Science, Psychology University of Phoenix, Master of Science in Computer Information Systems

REFERENCES

Available Upon Request



Contact this candidate