Technical Support Software Engineer
Resume:
RESUME
Naveen Brungi
Senior Software Engineer
Contact no: 800-***-****
Email: ************@*******.***
SUMMARY
An experienced ServiceNow Administrator With a proven background in services delivery for enterprise IT asset & technical support services projects. Experience includes Strong understanding of Helpdesk / Service Desk, Change Management, Change Tasking, Service Level Agreement processes, best practices and industry trends. Proven track record of working in a fast-paced environment and demonstrating strong complex problem solving skills with a strong ability to guide the team by implementing best practices and always lead by example. Technical Skills
ITIL ITIL, ServiceNow, BMC Remedy
ServiceNow ncident, Problem, Change, Service Catalogs, Workflows, UI Policies Operating System Windows XP, Vista, Windows 7, 8 & 10 Other Applications Airwatch (VMware); Synergy SAP
Certification:ServiceNow System Administration
EXPERIENCE HIGHLIGHTS
AbhraCloud Softwares India Pvt. Ltd., Hyderabad, INDIA FEBRUARY 2017 – 31 AUGUST 2018
SR. SYSTEM ADMINISTRATOR/DEVELOPER - SERVICENOW
Project: Change Management
Role & Responsibilities:
● Handling client calls / Client facing
● Providing day to day status to client
● Gathering requirements from Client
● Convert the requirements to small Stories & share with team to make necessary developments
● Once the requirements are completed, do an Internal testing & give demo to client NTT DATA, Hyderabad, INDIA
OCTOBER 2015 – JANUARY 2017 SUBJECT MATTER EXPERT - AIRWATCH Project: Airwatch Support
CLIENT: NTT USERS
Role & Responsibilities:
● Handling Internal calls from NTT users & help them resetting Portal password using AD
● Raise requests using BMC Remedy application & assign to respective Internal teams
● Work on machines which are out of date on Symantec Endpoint protection definitions & resolve them
● Providing technical support for issues related to users of NTTDATA for applications like Synergy SAP, AirWatcth through VMware. Worked as Subject Matter Expert for Airwatch through VMware
● Continuously monitoring Network operations and act as a bridge between Network team & Network providers to provide necessary updates
●
Tech Mahindra, INDIA
DECEMBER 2011 – SEPTEMBER 2015 Subject Matter Expert_ Technical Support Project: Verizon (FIOS)
Role & Responsibilities:
● Providing technical support for issues related with Verizon through Chat process along with calling customers to enquire the status of the problem they contacted.
● Worked as Subject Matter Expert for Verizon FIOS process
● Experience of working as Process Trainer and successfully handled 2 training batches. Sutherland, INDIA SEPTEMBER 2009 – OCTOBER 2011 SENIOR TECHNICAL SUPPORT ASSOCIATE Client: Microsoft
Roles and Responsibilities:
● Handling users through email process to resolve issues related with Windows 7 Operating System.
● Responding to a customer's email efficiently, correctly and quickly within a predetermined time window meeting SLA’s.
● Building Customer Value and Satisfaction as a solution provider.
● Following up with the customers, whose issues remain unresolved.
● A team player, self-starter, open-minded, systematic and well-organized, and can work with minimum supervision.
Brigade, INDIA OCTOBER 2007 – MAY 2009 TECHNICAL SUPPORT ASSOCIATE Client: Hewlett-Packard
Roles and Responsibilities:
● Online troubleshooting for Operating systems, Hardware and Networking issues via Chat process.
● Handling US customers through chat process to resolve issues related with HP & Compaq Notebooks, docking stations and printers.
● Building Customer Value and Satisfaction as a solution provider.
● Following up with the customers, whose issues remain unresolved. CORE STRENGTHS
● Ability to interact effectively.
● Able to win and influence people.
● Good team work.
● Comprehensive problem solving skills.
● Possess diversified technical skills
CERTIFICATIONS:
● Certified Servicenow administrator in Jakarta release HOBBIES
● Communicating with people through Net/Telephone
● Playing Cricket & collecting coins.
PERSONAL DETAILS
Name : Naveen Brungi
Date of Birth : 9th Nov, 1985
Nationality : Indian
Sex : Male
Marital Status : Married
Languages Known: Telugu, English,
Hindi
I hereby declare that the details furnished above are true to the best of my knowledge. Date: (Naveen Brungi)
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