Assistant Customer

Andrew M. Franklin

Home: 916-***-**** **** Alumni Place

Cellular: 916-***-**** San Diego, CA 92115

LinkedIn: afranklin95 *************@*****.***

Skills

● Trained in Microsoft Office Programs

● Highly Motivated

● Excellent Time Management

● Proficient in Conflict Resolution

● Basics understanding of Html and C+

● Strong Communication Skills

● Analytical Thinking

Education

Bachelor of Arts; San Diego State University May 2019 Public Administration

Work Experience

Student Ability Success Center (SDSU); San Diego, CA January 2017 - Present Student/Faculty Assistant

● Successfully complete job tasks in high-stress, high-traffic campus environments

● Collaborate with co-workers to increase job productivity

● Organize student pick-up schedules to maximize task efficiency

● Provide students with assistance to needed destinations throughout campus U.S. Grant Hotel; San Diego, CA May 2016 – December 2016 Valet Captain

● Organized customer’s information, keys, and luggage

● Created a more efficient workflow to improve response time for the retrieval of cars resulting in higher customer satisfaction

● Maintained and updated customer database as needed Volunteer Experience

Best Buddies SDSU August 2016 - Present

Peer Buddy

● Created a fun and friendly environment that ensured full participation

● Worked with people in the organization on developing better leadership and communication skills

● Individually assisted members to help develop interpersonal skills Involvement

● General Member, Delta Beta Tau Service Fraternity August 2016 - Present

● General Member, Best Buddies San Diego State University August 2016 - Present

● Buddy Director, Best Buddies San Diego State University August 2016 - May 2018

● Treasurer, Best Buddies San Diego State University August 2016 - May 2018

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