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Manager Customer Service

Location:
Lithia, Florida, United States
Salary:
85,000
Posted:
June 03, 2019

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Resume:

Douglas Fondahn

***** ********** **.

Lithia, FL 33547

H - 813-***-****

C - 813-***-****

ac9iws@r.postjobfree.com

SUMMARY Over twenty seven (27) years Systems Analyst and design/development experience in diverse user-friendly on-line and batch production mainframe and mid-range environments. Comprehensive knowledge of structured logic in high and low level programming languages. Expert knowledge of project management, full lifecycle methodologies, application design/development, legacy modernization, production control and configuration management.

SOFTWARE TOOLS OS/MVS/XA/ESA/S390, DOS/VSE/CMS, VM/SP/XA,

AND TECHNOLOGIES MS/DOS, COBOL, COBOL-II, CICS, ASSEMBLER, DB2/SQL, IDMS, VSAM, TSO/ISPF, ROSCOE, CONTROL-M, CA-7, CA-MANAGER, PANVALET UCC7, CA-DISPATCH, Report.Web, BUNDL, SAR, INFOMAN, EASYTRIEVE, RPF, ENDEVOR, ALCHEMIST, MS WINDOWS 98, 2000 and XP, MS PROJECT, PANVALET PROJECT MANAGER, MS ACCESS, EXPEDITER, INTEREST, FILEAID, EXTRA, FOCUS/WEBFOCUS, DMLO/DDE/IDDM/OLQ, ISPF Dialog Manager, MVS JCL, QSAM, PDS, GDG, LIBRARIAN, JES3, IDCAMS, IBM Utilities, SSRS reporting.

PROFESSIONAL October 2007 – January 2019

EXPERIENCE Geico

Macon, GA

SENIOR SYSTEMS ANALYST/DEVELOPER

Responsible for analysis, implementation and maintenance of current and proposed applications within Geico’s billing department.

• Successfully analyze and create or modify source code to rectify billing application deficiencies utilizing COBOL II, DB2/SQL in batch and CICS.

• Unit and regression test all code, procedures, sysins and copybooks prior to production elevations.

• Create documentation in accordance with Geico's CMM life cycle methodologies.

October 2003 - September 2007

Aflac Insurance Co. / Impact Solutions Consulting

Columbus, GA

TECHNICAL LEAD / PROJECT ADMINISTRATOR

Technical Lead and Project Administrator on multiple comprehensive Legacy Systems Modernization full life-cycle projects.

Technical Lead duties include:

• Analyze, diagnose, document, remediate and elevate modules to rectify mainframe systems and business application/field constraints of high-growth tables/datasets and field size limitations due to rapid growth at AFLAC.

• Document all phases of life cycle development in accordance with CMM level 3 protocol.

• Development and implementation of an EasyTrieve table handling application and subsequent remediation and elevation of over 300 EZT programs.

• Coded parsers to analyze EasyTrieve and COBOL programs.

• Write manuals on the standards of configuration/change management utilizing Alchemist and CASE documentation software.

• Mentor team members about the IBM environment at AFLAC.

Project Administration responsibilities include:

• The maintenance of project schedules and activities in Primavera TeamPlay.

• Re-baseline the project plan; documentation management using LiveLink project repository.

April 2000 - July 2003

MCI/WorldCom

Alpharetta, GA / Ashburn, VA

SYSTEMS ANALYST III

Responsible for analysis, implementation and maintenance of current and proposed systems within Network Financial Systems Management.

• Perform traditional system analysis and development tasks in any of the primary system development life cycle phases.

• Primary point of contact for multiple systems including Traffic Summarization System, Telco Usage System, Telco Automated Audits, the Automated Cost Management Reference System, Telco Account Database billing system and WebFOCUS.

• NFSM RACF and mainframe/midrange access administrator.

• Liaison to the Atlanta Cost Management Audit Center.

• Analysis and reporting functions utilizing various query languages in TSO batch and WebFOCUS environments.

• Work directly with auditors and accountants to optimize on-line applications and databases.

• Convert legacy FOCUS and MVS COBOL/DB2 programs to WebFOCUS.

• Produce high quality written products and trending analysis code.

• Work with team members or independently. Provide technical training and leadership.

April 1998 - April 2000

Cable & Wireless, USA

Vienna, VA

SENIOR SOFTWARE ENGINEER

Served as Systems Analyst in the creation and maintenance of batch and on-line systems. Responsibilities included:

• Analyzing, unit, string, regression integration and stress testing application written in COBOL, CICS, Easytrieve and VSAM.

• Involved in the design, testing, and implementation of the Year 2000 projects utilizing Endeavor Source Management System.

• Lead development projects and technically supervised on-the-job training of the test analysts.

• Successfully completed courses provided to increase skills proficiency.

• Reviewed literature and technical sources of information relating to job responsibilities on a continued basis.

• Made appropriate changes to existing programs in compliance with user requests.

• Created new programs form program specification accurately and in a timely manner.

• Provided system and program specifications for Standard Operating Procedures.

• Created various ad hoc reports from sequential and/or VSAM files.

January 1991 - April 1998

Aries Systems International, Inc.

Falls Church, VA

MGR., SYSTEMS DESIGN AND DEVELOPMENT

Responsible for a team of developers tasked with the creation of software packages utilizing Life Cycle Development methodologies emphasizing all test phases. These included:

• Production Change Control/Configuration Management

• Tape Accounting Management

• Production Abend Restart Recovery

• Production Management Information Messaging System and associated utilities

• Used JCL/IBM utilities, worldwide data transfers, Easytrieve, RPF, COBOL II and IDCAMS in CICS, batch and ROSCOE and TSO environments.

• Other packages included Navy address confirmation, restructure, and upload the IDMS distribution data base and offsite customer service requests using VSAM, PDS, Librarian and sequential data formats.

• Trained production analysts in every aspect of change control, scheduling, restart/recovery and Design and development programming techniques at the Arlington Navy Annex and the Data Mega Center in Chambersburg, PA during the consolidation migration.

CHANGE CONTROL ANALYST

• Ensured the timely cohesive integration of data configuration packages from design and test phases to the production environment.

• Acted as liaison to the user community providing technical support.

• Developed utilities enhancing the ROSCOE based change control system allowing the analysts file access, update, and reconciliation options.

SYSTEMS SCHEDULER

• Scheduled, tracked and submitted through CA-MANAGER production job streams that maintained the BUPERS processing environment.

• This included system jobs, which backed up DASD, provided system statistical reports, managed/scheduled CICS regions, provided SMF/RMF reporting, and scheduled/backed up CAT II OTS software.

• Also encompassed were database jobs, which backed up database files and provided related database started tasks.

• Responsible for production jobs which restored production data bases.

• Processed application CM changes through PROMIS.

• Provided statistical reports for production processes

• Provided CM processing reports and created daily CA-MANAGER schedule.

• Staged inputs to application processes from non-IBM systems.

• Coordinated unclassified and secure processing.

• Integrated all production software into a single user access through the PROMIS on-line facility.

RECOVERY ANALYST

• Monitored progressing of production jobs to detect and correct job abnormalities.

• Reviewed job output.

• Ensured correctness of job processing flow.

• Provided first line user assistance for problem resolution.

• Interfaced with management for daily updates of production status.

• Developed and documented standard operation procedures as required supporting the evolving environment.

• Maintained logs detailing recovery activities.

September 1978 - June 1990

Restaurant Management

EDUCATION Computer Learning Center – Associate degree – 4.0 GPA

CLEARANCE SECRET / cleared for Top Secret - Issued January 1991 by Defense Investigative Services Organization. Currently inactive.

REFERENCES Furnished upon request.



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