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Customer Service Sales Representative

Houston, Texas, United States
June 02, 2019

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Sweeta C. Lemons

***** ***** **** **** ********, TX 77407


New Home Sales Consultant

Accomplished, dynamic, self-motivated real estate professional with over 16 years of experience as a new home sales consultant. A solid track record of performance in delivering extraordinary customer service, high level of integrity, marketing, negotiating and closing while maintaining a large backlog of buyers. Key strengths include the ability to meet and exceed target goals, a knack for connecting with decision makers and the ability to transfer the skills of sales into results. Excellent leadership, listening, communication, presentation and problem-solving abilities. PROFESSIONAL CAREER & KEY ACHIEVEMENTS

KB HOME 2002 – Present

Senior Sales Representative

• Real Estate Professional who consistently delivers over $10,000,000 in annual sales.

• Serve as a Training Mentor who contributes to the development of new employees while following, presenting and coaching the established structured selling guidelines.

• Experience in oral presentations to Executive Level Management, at Annual JD Power Meeting, Customer Service Annual Day, Quarterly Division Meetings and Sales Meetings.

• Coordinate, conduct and compile competitive market analysis to utilize and maximize price/value positioning and land development opportunities.

• Facilitate broker/realtor partnership workshops and certification seminars throughout the Houston Metro Real Estate Market.

• Maintain a strong base of repeat and referral business because of ethical conduct and good will which reinforces peak-performance, customer satisfaction, sense of community and overall financial profitability.

• Consistent acknowledgement from Management, home owners and realtor partners outlining a professional, successful and positive home-buying experience.

• Achieve scores above 95% or higher on video mystery shop evaluations.

• Numerous most-valuable personal and community team recognition and CSI awards.

• Continuous Customer Service Index of 96% or higher. Sweeta C. Lemons

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Senior Staff Claim File Manager

• Managed a large pending of property damage and bodily injury casualty claims.

• Accountable for detailed investigations to formulate an accurate and legal binding liability decision.

• Negotiated and settled claims within the established timelines and insurance guidelines.

• Worked with Insurance Defense Attorneys on litigation files resolved through negotiation, mediation and civil court trial proceedings.

• Independent Agent Advocate position was created for me. I developed, facilitated and managed training for all new insurance agents.


Personal Banker/Audit Department

• Handled customer financial transactions in a timely and accurate manner

• Daily accounting and balancing of vault ledgers from monetary intake and distribution

• Interacted with customers to present banking products and opportunities which improved and retained the financial branch relationships.

• Conducted internal audits of bank compliance within F.D.I.C. Regulations

• Submitted reports directly to the Board of Directors EDUCATION

Texas A & M University – Kingsville, TX 1984 – 1989

(Formerly Texas A & I University)

Bachelor of Business Administration Degree, Finance

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