Administration

KIMBERLEY MIREAULT

***** ***** *** *** ****** East, MB, R0A 0T3 204-***-**** ***.********@*****.*** A resourceful and self-motivated individual, with the ability to work supportively within a team environment and communicate effectively at all levels. I bring an enthusiastic, diligent and dedicated attitude together with the ability to adapt readily to varying job demands Excellent communication and interpersonal skills for developing solid working relationships Skilled at managing details with the ability to plan and schedule activities and carry out responsibilities in an independent manner or as a team player

A competent self-reliant individual with a strong personal presence and commitment to build customer service

SKILLS

Negotiating contracts

Detailed oriented, with a high degree of

accuracy

Strong team Leadership

Extensive Production Knowledge

Developing strong rapport with clients

Have held both managerial and non-

managerial positions

Customer Service

Invoicing

Filing and other clerical duties

Preparing and making bank deposits

Strong communication, both verbal and

written

Knowledge of and experience with

working in Microsoft Office

Demonstrated the ability to meet

budgetary assignments

Ability to train other staff with other

methods of selling

Leadership in cold-calling

Strategic thinker, identifying

opportunities and developing action

plans

Processing payments and returns

Collections on outstanding accounts

Preparing mail and/or courier

packages

Ability to multitask, prioritize and

manage a considerable workload

Ability to work independently with

minimal supervision, as well as in a

team

PROFESSIONAL EXPERIENCE

THE TRAVEL AGENT NEXT DOOR— Ile des Chenes East, MB Sales Travel Consultant/Owner 2018 - Present

• Duties as a consultant and owner are to deal with the clients in arranging their travel needs and requests meeting their budgets

• Setting up and tearing down from venues at trade shows or community clubs to source out to attain/meet new clientele

• Research the clients travel requests and report back to the client in a timely and clear manner by phone, or email

• Along with arrange flights hotel and/or car reservations for the client’s needs.

• Issue electronic or paper tickets and send same to customers.

• Issuing invoices and itineraries

• Correctly enter the necessary accounting lines and remarks on passenger files – data entry

• Answer phone calls in a quick clearance courteous manner

• Order and organize holiday brochures and supplier information

• Process package holiday tickets and vouchers and send to clients

• Deal directly with the travel suppliers in order to resolve any client complaints INSURANCE COUNCIL OF MANITOBA — Winnipeg, MB

Licensing Officer 2017 – April 2018 & September 2018 – Present(Term Position)

• Responsible for the reviewing of licensing applications and processing of licenses for all insurance classes

• Analyze and process licence terminations, close file letters and requests

• Monitors individual applications and/or files to ensure appropriate support is available to the licensee and/or applicant

• Complete projects, including annual audits, in a timely fashion at the direction of the Manager

• Make recommendations for effective and efficient handling of applications to the Senior Licensing Office

• Responsible for marking all classes of examinations, and updating examination results and answer keys

• Maintain confidential client files according to Insurance Council of Manitoba policies

• Provide relief to Receptionist/Examination Coordinator and examination proctor

• Preparing the boardroom for Council meetings with setting up name plates, preparing coffee and ordering meals and cleaning up once meeting has finished. TRAVEL PROFESSIONALS INTERNATIONAL— Ile des Chenes East, MB Sales Travel Consultant/Owner 2012 - 2018

• Duties as a consultant and owner are to deal with the clients in arranging their travel needs and requests

• Research the clients travel requests and report back to the client in a timely and clear manner by phone, or email

• Along with arrange flights hotel and/or car reservations for the client’s needs.

• Issue electronic or paper tickets and send same to customers.

• Issuing invoices and itineraries

• Correctly enter the necessary accounting lines and remarks on passenger files

• Answer phone calls in a quick clearance courteous manner

• Order and organize holiday brochures and supplier information

• Process package holiday tickets and vouchers and send to clients

• Deal directly with the travel suppliers in order to resolve any client complaints SEINE RIVER SCHOOL DIVISION — Lorette, MB

Educational Assistant 2007 - 2012

• As an Educational Assistant were to plan and lead activities to develop students’ physical, emotional and social growth

• Collaboration with teaching staff and the resource department to ensure high-quality service when working with the specific needs of each student

• Planning tailored lessons for students with emotional, cognitive and learning disabilities to assist the classroom teacher in daily lessons and reporting on the students’ progress, behavior and social skills

CITIFINANCIAL — Winnipeg, MB

Loans and Mortgage Officer/Collections 2000 - 2005

• Duties included opening new accounts in the loans and/or mortgage departments, with the ability to apply payments and provide invoices for the clients

• Compiled database of loan applicants’ credit scores, collections, and corporate financial statements

• Routinely greeted customers, answered questions regarding their personal accounts, solving problems and provide product information

• Achieving high customer service satisfaction

• Handling large cash transactions, disbursement of cheques for clients and/or to payout creditors, bank deposits, and a key holder to open or close the office THE HUDSON BAY COMPANY — Winnipeg, MB

Merchandiser and Visual Displays 1999 - 2000

• Ensuring that products and/or merchandise appear in the right store location, at the appropriate time and in the correct quantities

• This involves working closely with the store department(s) to accurately forecast trends, plan stock levels and monitor performance

• Creativity and imagination

• Design skills to create product display with the ability to follow planograms

• Attention to detail

• Developing the floor plans and three-dimensional displays in order to maximize sales

• Both goods and services can be displayed to highlight their features and benefits JACK FRASER MEN’S WEAR — Winnipeg, MB

Sales and Merchandiser 1996 - 1999

• Provide a variety of services, from helping one pick out items

• Stocking merchandise and maintaining the cleanliness of the store

• Processing purchases

• The use cash registers to process transactions and are responsible for keeping track of all the money inside

EDUCATION & DEVELOPMENT

• 1993 High School Diploma at Glenlawn Collegiate

• 2013 Certificate of Achievement for Travel Agent with Travel Professionals International

• 2009 Certificate of Achievement for Educational Assistant with Seine River School Division

REFERENCES

• Barbara Palace-Churchill 204-***-****

• Lynn Dotremont 204-***-****

• Lori Gauthier 204-***-****

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