DEVON HUGHES SALES AND MARKETING PROFESSIONAL
Cell: 972-***-**** · ac9iq6@r.postjobfree.com 1626 Willow Way Anna, TX 75409
Business Development ~ Marketing Management ~ Turnaround Management
Entrepreneurial and highly skilled Sales and Marketing Management Specialist offering 9+ years of experience spanning across the broad range of creating the identity of a product/company and applying unique sales and marketing techniques resulting in perpetual product/company growth. Proficient in exploring ways to improve existing products and services with the intention of increasing profitability. Identify target markets and develops strategies to communicate with them. Comprehensive knowledge of prudent business practices, as well as a thorough understanding of vertical market needs and industry specific solutions. Poised for the next level success as a Marketing Management Specialist within a highly reputable organization to meet and exceed corporate objectives.
AREAS OF EXPERTISE
Strategic Planning and Forecasting
Project Management
Revenue/Profit Growth
Client Relationship Management
Sales Analysis
Staff Training and Development
PROFESSIONAL EXPERIENCE
AUTO ASSURE LLC · Plano, TX
SENIOR SALES REPRESENTATIVE March 2016-Present
Inbound and Outbound sales.
Retention, Customer Service and Coverage renewals
Handled acquisitions and Customized extended service plans.
Sales broker for six of the largest administrators nationwide.
Assisted in training new employees and aiding management with
coaching.
Prepare accurate sales forecasts.
Troubleshoot key accounts.
Monitor, grade, and review calls.
Perform TO's when reps need assistance with finalizing a deal.
Serve as the stream of communication (both upward and downward) with
management.
Create positive team environment and foster a culture of success
Grew customer base by 33% and earned the top overall sells performance
ENTERPRISE HOLDINGS LLC · Irving, TX
SENIOR ACCOUNT EXECUTIVE · July 2013- Feb. 2016
Managed all aspects of closing new business, identified the leads of target market through referrals and national association relationships. Created a strategy to convince prospects of their need to learn about our services.
Successfully conducted various meetings with our clients including initial and follow up fact-finding presentations, closing and transition meetings. Built the initial relationship with decision makers and secured referrals.
Engaged in the relationship management with clients after the transition on an as needed basis. Upheld Enterprise standards for honesty and integrity. Maintained a reliable level of attendance and punctuality.
● Managed a portfolio of 10 accounts generating 10-15 sales per month, which exceeded company expectations. Consistently maintained the top sales executive in the Dallas group
●Direction, coaching, training, and evaluation of staff; delivery of feedback on employee performance; and coordination with key personnel in monitoring sales goals and overall performance
Leadership over the startup of follow-up activities with core accounts, such as banks and credit unions, to consistently ensure achievement of goals and identification of ways to improve sales numbers and profit
ACCOUNT EXECUTIVE · June 2011- June 2013
●Recommended ratio of promotions, transfers, and all other personnel actions; and solely monitored strict observance of company procedures and applicable laws
● Proactive collaboration with the management in the creation, leadership, and forecasting of monthly, quarterly, and yearly business plans, which included sales directives, account targeting, budgeting, resource allocation, and operating profit optimization
●Application of adeptness in coaching, motivating, and training 32 team members In compliance with the company policies, products, promotions, sales strategy, and selling techniques
Multiple promotions from management trainee to management assistant, to account executive and finally to senior account executive; along with multiple designation to larger branches across Texas by effectively and continuously handling increasing responsibilities
Cultivation and maintenance of positive long-term relationships with customers and core accounts, which resulted to total customer satisfaction
Generation and presentation of marketing action steps and monthly contests companywide; conferring of detailed product and service knowledge to employees to present benefits and increase sales leads
Completion of key tasks such as setting appointments; determining, handling, and overcoming objections to close the sale; answering and settling sales phone calls; and drafting progress reports for the management on personal development meetings
MANAGEMENT ASSISTANT · Jan. 2011-May 2011
Successful accomplishment of the management training program; thus efficiently conducting data entry and maintaining data integrity Fulfillment of diverse tasks including administrative functions such as auditing paperwork; analyzing research; organizing reports and forecasting concerns; and conducting meeting presentations and training company wide
Pivotal role in the management of branch receivables, including the collection of difficult accounts receivables, preparation of write-offs for uncollectible accounts, and account recommendation for referral to collection
Recognition for notable initiative, independent judgment, discretion, and decision-making aptitude in accomplishing a variety of duties and efficiently resolving problems in meeting deadlines.
Optimization of branch employee efforts in providing a high-level customer service, such as oversight of the rental counter, customer flow, telephone service, and training
Systematic development and sustenance of the operational plan along with the completion of employee's performance evaluation regarding customer service
MANAGEMENT TRAINEE March 2010-Dec. 2010
Completion of key tasks such as setting appointments; determining, handling, and overcoming objections to close the sale; answering and settling sales phone calls; and drafting progress reports for the management on personal development meetings
Active involvement during morning branch meetings to accomplish goals; delivery and facilitation of training and role-playing activities for other employees; and assistance to customers in overseeing contract signing and auditing initiatives
Generation and presentation of marketing action steps and monthly contests companywide; conferring of detailed product and service knowledge to employees to present benefits and increase sales leads
Significant increase in corporate account leads to an average 35 quality leads monthly for the branch
Achievement of letters of commendation from two of the company’s largest accounts, namely Toyota of Richardson and Bankston Collision
Commendation for securing corporate account growth of over 2% from the previous fiscal year
Maximization of corporate accounts growth by transforming Bankston Collision from a local account into a national account and garnering other accounts referred by Bankston, such as Earth Collision and Xtreme Collision; thus, boosting corporate revenue to over $2M
EDUCATION & TRAINING
Bachelor of Business Administration
JACKSON STATE UNIVERSITY JACKSON, MS, USA 2009
Earned top grade for designing comprehensive business, marketing and sales plan as well as management Structure for a college marketing project
President of the American Marketing Association Club
Semester long Internship with the FBI
Enterprise Rent-A-Car
Top 10 Elite Performer Award
Increased branch revenue and operating profit of $200 per car which exceeded month-over-month goals
EEA Exceptional Achievement Award: Rental Department and Car Sales Department
Considered as the highest award given annually for exceeding regional expectations
Top Corporate Account Award
Achievement for setting up the most corporate accounts in the Region; May, June and July of 2010
Top Half of Matrix Award
Received monthly for outstanding account up-sells, sales, and customer service rankings
Top Dog Sales Award: Car Sales Department
Selling the highest amount of cars out of 12 Account Executives
Ranked in the top 20% out of 600 employees nationwide