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Sales Customer Service

Location:
Anna, Texas, United States
Posted:
June 02, 2019

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Resume:

DEVON HUGHES SALES AND MARKETING PROFESSIONAL

Cell: 972-***-**** · ac9iq6@r.postjobfree.com 1626 Willow Way Anna, TX 75409

Business Development ~ Marketing Management ~ Turnaround Management

Entrepreneurial and highly skilled Sales and Marketing Management Specialist offering 9+ years of experience spanning across the broad range of creating the identity of a product/company and applying unique sales and marketing techniques resulting in perpetual product/company growth. Proficient in exploring ways to improve existing products and services with the intention of increasing profitability. Identify target markets and develops strategies to communicate with them. Comprehensive knowledge of prudent business practices, as well as a thorough understanding of vertical market needs and industry specific solutions. Poised for the next level success as a Marketing Management Specialist within a highly reputable organization to meet and exceed corporate objectives.

AREAS OF EXPERTISE

Strategic Planning and Forecasting

Project Management

Revenue/Profit Growth

Client Relationship Management

Sales Analysis

Staff Training and Development

PROFESSIONAL EXPERIENCE

AUTO ASSURE LLC · Plano, TX

SENIOR SALES REPRESENTATIVE March 2016-Present

Inbound and Outbound sales.

Retention, Customer Service and Coverage renewals

Handled acquisitions and Customized extended service plans.

Sales broker for six of the largest administrators nationwide.

Assisted in training new employees and aiding management with

coaching.

Prepare accurate sales forecasts.

Troubleshoot key accounts.

Monitor, grade, and review calls.

Perform TO's when reps need assistance with finalizing a deal.

Serve as the stream of communication (both upward and downward) with

management.

Create positive team environment and foster a culture of success

Grew customer base by 33% and earned the top overall sells performance

ENTERPRISE HOLDINGS LLC · Irving, TX

SENIOR ACCOUNT EXECUTIVE · July 2013- Feb. 2016

Managed all aspects of closing new business, identified the leads of target market through referrals and national association relationships. Created a strategy to convince prospects of their need to learn about our services.

Successfully conducted various meetings with our clients including initial and follow up fact-finding presentations, closing and transition meetings. Built the initial relationship with decision makers and secured referrals.

Engaged in the relationship management with clients after the transition on an as needed basis. Upheld Enterprise standards for honesty and integrity. Maintained a reliable level of attendance and punctuality.

● Managed a portfolio of 10 accounts generating 10-15 sales per month, which exceeded company expectations. Consistently maintained the top sales executive in the Dallas group

●Direction, coaching, training, and evaluation of staff; delivery of feedback on employee performance; and coordination with key personnel in monitoring sales goals and overall performance

Leadership over the startup of follow-up activities with core accounts, such as banks and credit unions, to consistently ensure achievement of goals and identification of ways to improve sales numbers and profit

ACCOUNT EXECUTIVE · June 2011- June 2013

●Recommended ratio of promotions, transfers, and all other personnel actions; and solely monitored strict observance of company procedures and applicable laws

● Proactive collaboration with the management in the creation, leadership, and forecasting of monthly, quarterly, and yearly business plans, which included sales directives, account targeting, budgeting, resource allocation, and operating profit optimization

●Application of adeptness in coaching, motivating, and training 32 team members In compliance with the company policies, products, promotions, sales strategy, and selling techniques

Multiple promotions from management trainee to management assistant, to account executive and finally to senior account executive; along with multiple designation to larger branches across Texas by effectively and continuously handling increasing responsibilities

Cultivation and maintenance of positive long-term relationships with customers and core accounts, which resulted to total customer satisfaction

Generation and presentation of marketing action steps and monthly contests companywide; conferring of detailed product and service knowledge to employees to present benefits and increase sales leads

Completion of key tasks such as setting appointments; determining, handling, and overcoming objections to close the sale; answering and settling sales phone calls; and drafting progress reports for the management on personal development meetings

MANAGEMENT ASSISTANT · Jan. 2011-May 2011

Successful accomplishment of the management training program; thus efficiently conducting data entry and maintaining data integrity Fulfillment of diverse tasks including administrative functions such as auditing paperwork; analyzing research; organizing reports and forecasting concerns; and conducting meeting presentations and training company wide

Pivotal role in the management of branch receivables, including the collection of difficult accounts receivables, preparation of write-offs for uncollectible accounts, and account recommendation for referral to collection

Recognition for notable initiative, independent judgment, discretion, and decision-making aptitude in accomplishing a variety of duties and efficiently resolving problems in meeting deadlines.

Optimization of branch employee efforts in providing a high-level customer service, such as oversight of the rental counter, customer flow, telephone service, and training

Systematic development and sustenance of the operational plan along with the completion of employee's performance evaluation regarding customer service

MANAGEMENT TRAINEE March 2010-Dec. 2010

Completion of key tasks such as setting appointments; determining, handling, and overcoming objections to close the sale; answering and settling sales phone calls; and drafting progress reports for the management on personal development meetings

Active involvement during morning branch meetings to accomplish goals; delivery and facilitation of training and role-playing activities for other employees; and assistance to customers in overseeing contract signing and auditing initiatives

Generation and presentation of marketing action steps and monthly contests companywide; conferring of detailed product and service knowledge to employees to present benefits and increase sales leads

Significant increase in corporate account leads to an average 35 quality leads monthly for the branch

Achievement of letters of commendation from two of the company’s largest accounts, namely Toyota of Richardson and Bankston Collision

Commendation for securing corporate account growth of over 2% from the previous fiscal year

Maximization of corporate accounts growth by transforming Bankston Collision from a local account into a national account and garnering other accounts referred by Bankston, such as Earth Collision and Xtreme Collision; thus, boosting corporate revenue to over $2M

EDUCATION & TRAINING

Bachelor of Business Administration

JACKSON STATE UNIVERSITY JACKSON, MS, USA 2009

Earned top grade for designing comprehensive business, marketing and sales plan as well as management Structure for a college marketing project

President of the American Marketing Association Club

Semester long Internship with the FBI

Enterprise Rent-A-Car

Top 10 Elite Performer Award

Increased branch revenue and operating profit of $200 per car which exceeded month-over-month goals

EEA Exceptional Achievement Award: Rental Department and Car Sales Department

Considered as the highest award given annually for exceeding regional expectations

Top Corporate Account Award

Achievement for setting up the most corporate accounts in the Region; May, June and July of 2010

Top Half of Matrix Award

Received monthly for outstanding account up-sells, sales, and customer service rankings

Top Dog Sales Award: Car Sales Department

Selling the highest amount of cars out of 12 Account Executives

Ranked in the top 20% out of 600 employees nationwide



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