CYRON G. SOMOSOT
Contact no: 097*-*******
Email address: firstname.lastname@example.org
HR / Recruitment Reports and Dashboards development
Process Optimization / Improvement
Report Automation / Macro/ VBA
Forecasting, Planning & RCA
Data Analytics / Data Story Telling
ETL - MS Access, DB2 SQL Server
Tibco Spotfire Business Intelligence
IBM Watson Analytics Development
Dec. 2 2016 Senior Business Analyst / Lead Business Analyst
(Present) IBM Talent Acquisition and Optimization (Kenexa RPO) - Quezon City, Philippines
Works closely with the Portfolio Executives and other stakeholders providing reports and analysis to support their roles to effectively manage the entire process and the people in the delivery centers
Leading the development and implementation of reporting templates and analytics tools
Analysis and investigation of data related to performance against client KPI's and SLA's
Suggests metrics and measurements to stakeholders to effectively monitor the team and individual performance
Deep dive data analysis, identifying potential threat, bottleneck and performance outliers
Maintains scorecard dashboard, utilization and manager survey reports for the HR delivery center
Database management – creates SQL queries for extracting and transforming data from IBM Db2 database
Conducts training for new Business Analysts
Conducts User Acceptance Testing (UAT) for new software applications and other technologies.
Leading a team of 3 Business Analyst – providing support, guidance and training.
Apr. 27 2015 to Business Analyst
Nov. 30 2016 Pontoon Solutions Inc. - Taguig City, Philippines
Responsible for the creation and administration of client, management, and operational reports and dashboards utilizing a wide array of systems and software.
Creating Business Reviews and Invoice Report
Forecasting, Planning and provides data insights
Gathering data from various resources and transforming it into meaning visualization summaries
Conducting data analysis, root cause and performance outliers
Suggesting process optimization and process improvement
Creating standard candidates and employee management templates
Utilizes strong technical skills coupled with business intelligence and a deep understanding of client needs to deliver valuable technologies and reports on each recruitment engagement, including Applicant Tracking Systems (ATS), interview scheduling systems, video interviewing systems, time tracking systems, job boards, email communication applicants, and other technologies as they are implemented.
Apr. 15 2013 to Business Process Delivery Associate
Apr. 27 2015 Accenture Network Operations - Quezon City, Philippines
Responsible for analyzing network services operations and procedure - Identifies gaps in processes or documentation and suggests improvements.
Performs quality audit and makes necessary adjustments
Completing assignments in a timely manner with an excellent level of quality.
Processing network problems and recommends corrective procedures.
Conducts Root Cause Analysis (RCA) and provides a resolution in par with the projects Control Plan.
Creating Reports and Dashboards on a weekly/monthly basis to monitor the team performance
Propose and implement ideas for process improvement towards business excellence for client innovation.
Nov. 19 2012 to IT Technical Support (Pearson Account)
Mar. 18 2013 Sykes Asia - Mandaluyong City, Philippines
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services of Pearson education programs;
Gather customer’s information and determine the problem by evaluating and analyzing the technical issues;
Diagnose and resolve technical hardware and software issues involving internet connectivity, browser settings, and various software products installation.
Accurately process and record call transactions using designated tracking software.
2012 Bachelor of Science: Information Technology
Technological Institute of the Philippines
Aurora Boulevard, Quezon City
Available upon request
I HEREBY CERTIFY that the above information is TRUE and CORRECT at the best of my knowledge and belief.
Cyron G. Somosot