Senior Business Analyst

CYRON G. SOMOSOT

Block ** Lot * Barangka Marikina City

Contact no: 097*-*******

Email address: *****.*******@*****.***

SKILLS

HR / Recruitment Reports and Dashboards development

Process Optimization / Improvement

Report Automation / Macro/ VBA

Forecasting, Planning & RCA

Data Analytics / Data Story Telling

ETL - MS Access, DB2 SQL Server

Tibco Spotfire Business Intelligence

IBM Watson Analytics Development

WORK EXPERIENCES

Dec. 2 2016 Senior Business Analyst / Lead Business Analyst

(Present) IBM Talent Acquisition and Optimization (Kenexa RPO) - Quezon City, Philippines

Works closely with the Portfolio Executives and other stakeholders providing reports and analysis to support their roles to effectively manage the entire process and the people in the delivery centers

Leading the development and implementation of reporting templates and analytics tools

Analysis and investigation of data related to performance against client KPI's and SLA's

Suggests metrics and measurements to stakeholders to effectively monitor the team and individual performance

Deep dive data analysis, identifying potential threat, bottleneck and performance outliers

Maintains scorecard dashboard, utilization and manager survey reports for the HR delivery center

Database management – creates SQL queries for extracting and transforming data from IBM Db2 database

Conducts training for new Business Analysts

Conducts User Acceptance Testing (UAT) for new software applications and other technologies.

Leading a team of 3 Business Analyst – providing support, guidance and training.

Apr. 27 2015 to Business Analyst

Nov. 30 2016 Pontoon Solutions Inc. - Taguig City, Philippines

Responsible for the creation and administration of client, management, and operational reports and dashboards utilizing a wide array of systems and software.

Creating Business Reviews and Invoice Report

Forecasting, Planning and provides data insights

Gathering data from various resources and transforming it into meaning visualization summaries

Conducting data analysis, root cause and performance outliers

Suggesting process optimization and process improvement

Creating standard candidates and employee management templates

Utilizes strong technical skills coupled with business intelligence and a deep understanding of client needs to deliver valuable technologies and reports on each recruitment engagement, including Applicant Tracking Systems (ATS), interview scheduling systems, video interviewing systems, time tracking systems, job boards, email communication applicants, and other technologies as they are implemented.

Apr. 15 2013 to Business Process Delivery Associate

Apr. 27 2015 Accenture Network Operations - Quezon City, Philippines

Responsible for analyzing network services operations and procedure - Identifies gaps in processes or documentation and suggests improvements.

Performs quality audit and makes necessary adjustments

Completing assignments in a timely manner with an excellent level of quality.

Processing network problems and recommends corrective procedures.

Conducts Root Cause Analysis (RCA) and provides a resolution in par with the projects Control Plan.

Creating Reports and Dashboards on a weekly/monthly basis to monitor the team performance

Propose and implement ideas for process improvement towards business excellence for client innovation.

Nov. 19 2012 to IT Technical Support (Pearson Account)

Mar. 18 2013 Sykes Asia - Mandaluyong City, Philippines

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services of Pearson education programs;

Gather customer’s information and determine the problem by evaluating and analyzing the technical issues;

Diagnose and resolve technical hardware and software issues involving internet connectivity, browser settings, and various software products installation.

Accurately process and record call transactions using designated tracking software.

EDUCATIONAL BACKGROUND

2012 Bachelor of Science: Information Technology

Technological Institute of the Philippines

Aurora Boulevard, Quezon City

CHARACTER REFERENCES

Available upon request

I HEREBY CERTIFY that the above information is TRUE and CORRECT at the best of my knowledge and belief.

Cyron G. Somosot

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