Customer Service Manager
Resume:
DE
Dawn Eames
Professional Summary
Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Highly effective at anticipating and accommodating customer needs. Dynamic, friendly, detail oriented and enthusiastic team player demonstrating 15+ years of management experience in all facets of customer service. Work History
Waffle House Inc. - Restaurant General Manager
Lugoff, SC
03/2007 - Current
Heritage Financial - Hermitage Farms - Property Manager Camden, SC
11/2003 - 02/2007
***********.**@*****.***
1509 Autumn Lane, Lugoff, SC 29078
Skills
Education
Southern Wesleyan University
Central, SC
Business Administration And Management
University Of South Carolina - Columbia
Columbia, SC
Journalism And Mass Communications
Midlands Technical College
West Columbia, SC
Business And Journalism
1991
Spartanburg Methodist College
Spartanburg, SC
Associates In Arts: Journalism, Print
Hire, fire, train, evaluate, and mentor new and existing employees to contribute to the store's positive culture.
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Engage with customers and establish high standards for personnel performance and customer service.
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● Uphold compliance with all health and fire regulations. Investigate and resolve complaints regarding food quality and/or service in a professional manner.
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Strategically schedule team members to maintain optimal staffing levels at all times.
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Complete all point of sale opening and closing procedures, including verification of all monies from sales, invoices, and deposits.
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Inventory, budget, audit, order, and purchase all equipment and supplies; implement maintenance and repairs.
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Cultivate a positive work environment by treating all employees and customers with respect and consideration and rewarding outstanding work performance.
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Managed a community of 100 homes, maintenance staff, contractors while ensuring exceptional customer service and maintaining beautification of the property.
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Marketed, verified income, backgrounds, completed and notarized leases/contracts for all tenants/home owners.
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Maintained 90% occupancy by preparing and soliciting contractor bids within budget and approving subcontractors for building services to ensure availability.
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Maintained constant balance of property petty cash account and performed within budgeted guidelines.
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● Customer service / Outgoing and energetic
● Integrity / Strong work ethic
● Team leadership / Project management
● Detail oriented / multi-tasking
● Problem-solving
Computer literate-Microsoft Word, Excel,
Powerpoint, Data Entry
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● Budgeting and finance
Business Minor - 3.2 GPA - Dean's List 2
years
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Who's Who Among American Junior
Colleges
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● Yearbook editor - newspaper sports writer
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