Customer Service Manager

Objective

Summary

Skills

Experience

SCOTT KLEINMAN

***********@*******.*** C: 434-***-**** 1518 E Market Street, Unit 201, Charlottesville, VA 22902 A Part Time employment to challenge my skills and abilities. Experienced Sr. Loan Officer and Owner Operator of a Construction Equipment Company for 20 years with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, Clients and business audiences.

Excellent communication

Microsoft Office

Change management

Time management skills

Operations management

Computer proficient

Client-focused

02/1980 - 03/1999

Borrow Bros. Rent-All

Delray Beach, Florida

Owner Operator

Delivered an exceptional level of service to each customer by listening to concerns and answering to the customer needs.

Planned and executed the Start Up and Operation of the Company Proficient in all Office Procedures and Skills

01/2000 - 03/2001

Foley Equipment

Wichita, Kansas

General Manager

General Manager of a Caterpillar Equipment Dealership, Equipment Rental Division. Supervised 3 locations throughout Kansas. Developed procedures to grow existing customer base. Communicate with customers and dealership owner. Provided exceptional Customer Service. 05/2001 - 07/2003

Atlantic Pacific

Mortgage

Mount Laurel, New

Jersey

Loan Officer

Mortgage Loan Officer who :

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Evaluated the eligilability of the potential Borrower. Determined and gathered the required documents to complete the loan process. Communicated with and delivered to the Underwriters a completed loan package for loan approval. Communicated with Title and Appraisal Companiees.

Coordinated with the client and the Title Company the closing date, time, and location. 08/2003 - 09/2011

Atlantic Mortgage

Sr. Loan Officer

Supervised several loan officers. Provided assistance to both loan officers and Communicated with

•

•

•

•

Education and Training

Activities and Honors

Mount Laurel, New

Jersey

the potential Borrowers the proper documentation in order to complete the loan process. Overcame issues related to completing the loan process.

Worked in the Office from Aug. 2003 to Aug 2008. Relocated to Charlottesville, VA and worked from a Home Office. Developed a customer base in Central Virginia until Sep. 2011. 11/2011 - 12/2012

Aurora Mortgage

Vienna, Virginia

Sr. Loan Officer

Sr. Loan Officer working from a Home Office to develop and close Mortgage Loans. Determined the eligilibility for a Mortgage Loan. Performed all the functions of gathering and documenting all the documents to close a loan. Communicated by telephone with the Clients, Appraisers, Underwriters, and Title Companies in order to coordinate the loan closing. On Occasion attended the loan closings. Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Maintained the security of Confidential information. Successfully led key projects which resulted in Developing a customer base throughout Virginia, North Carolina, Pennsylvania, and several other States. 03/2013 - Current

Retired

Charlottesville,

Virginia

Volunteer at The Senior Center

Volunteer at the Senior Center in Charlottesville, VA. Work with Seniors to interface with them the world of technology. Provide a warm and friendly atmosphere for our clientel. Provide assistance with technology issues. Provide customer service at the front counter. Answer questions and direct people to the proper resource to solve their problems and issues. Answer the phones and provide correct information to questions posed. Process payments for various programs. 07/2015 - Current

Camryn Limousine

Charlottesville, VA

Part time driver

Chauffeur for Executive transportation. Provide excellent customer service. Part Time job.

1974

Coral Gables, Florida,

USA

BBA in Business Management

University of Miami

Field of Study concentrated on Small Business Management. Accounting Systems. Customer Care. Marketing expertise. Interned for the Small Business Administration. Determined eligibility for Small Business Loans. Provide suggestions and implimentation of systems and procedures to better Manage a small business.

Was licensed with the National Mortgage Licensing System. NMLS. Licensed in 16 States to originate and close Mortgage Loans.

•

•

•

•

Contact this candidate