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Customer Service Machine Operator

Akron, Ohio, 44313, United States
45,000 +
June 02, 2019

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Richard L. Johnson Jr.



To secure a challenging position within your organization where I can utilize my experience, technical skills and knowledge to contribute to overall success.


●Technical Services: Electro-Mechanical Assembly & Service;

(02 concentrators; Battery-powered wheelchairs; electrical/hand tools; optical drain;

Cleaners and pipe threaders); Extrusion Line Maintenance – 5 years

●Electronic/Electrical Wiring/ Cabling Assembly: Mechanical Assembly/Calibration & Testing – 5 years

●Machine Operator: CNC/JR CNC/Lathes/Mills/Taps/Drill Presses/Surface Mount Technology;

Extrusion Line Operator (Upstream and Downstream) – 10 years

●Management/Customer Service and Employee Supervision – 3 years

●Blueprint Reading: Manufacturing/Construction/Shop – 16 years

●Quality Control: Plastics (Extrusion & Injection Molding);

Metals (Ultrasonic Testing); Gage Calibrations (Micrometers & Calipers);

Electrical/Mechanical Testing – 5 years

Inventory Control: Electronic components/Aerospace/Automotive/ Medical/General – 4 years

●Welding: MIG/TIG/Spot – 3 years


Industrial Millwright Maintenance - 07/2018 - Present

Malace Facilities Management/General Motors -Parma, OH

●Perform all duties of General Laborer, Skilled Laborer and Carpenter and possibly electrician and plumber.

●Reading diagrams and schematic drawings to determine work procedures.

Perform all duties of General Laborer, Skilled Laborer and Carpenter and possibly electrician.

●Installing stationary industrial machinery and mechanical equipment according to layout plans using hand and power tools

●Inspecting and examining machinery and equipment to detect irregularities and malfunctions

●Adjusting machinery and repairing or replacing defective parts

●Operating machine tools to fabricate parts required during overhaul, maintenance or set-up of machineries

●Ensuring operating safety devices function properly on completion of repairs, modifications and installations

●Sharpening and maintaining machine tools

●Participating in the PM program on all equipment for continuous improvement of all machines

●Keeping detailed and accurate maintenance reports and documentation

Cleaning, lubricating and performing other routine maintenance work on machineries

●Adhering to workplace safety policies, regulations and compliances

●Maintaining a clean and environmentally safe work area

Electromechanical Service Technician - 12/2017 – 04/2018

Mid-States Technical/Parker Hannifin Corporate Technology Ventures – Macedonia, OH

●Hands-on electro-mechanical troubleshooting skills

●Customer service, field service background helpful

●Ability to read and interpret blueprints, work instructions, assembly prints

●Strong computer skills (Microsoft PowerPoint, Excel and Word)

●Any lab testing or prototype testing/data acquisition experience is a plus

●Assembly & testing of prototype exoskeleton & medical devices

●Assist in the development and documentation of new test procedures.

●Prepare technical reports and communicate results

●Some exposure to soldering and/or assembly

●Knowledge of data acquisition hardware/software

Engineering Technician - 01/2017 - 08/2017

Mindlance Inc. /Rockwell Automation - Twinsburg, OH

●Supports engineering activities such as design, test, check-out, modification, fabrication and assembly of prototype electro-mechanical systems, experimental design circuitry or specialized test equipment.

●Applications may include analog, digital and/or video circuits, and logic systems. Works from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform testing, checkout and troubleshooting functions.

●Performs operational test and fault isolation on systems and equipment. Assists in determining methods or actions to remedy malfunctions. Assists in the design, construction, test and check-out of test equipment.

●Uses manufacturing, test, development or diagnostic equipment, including, but not limited to, test programs oscilloscopes, signal generators and specialized test apparatus.

Production Test Technician II - 09/2016 – 01/2017

Infobahn Software/GE HealthCare – Aurora, OH

●The production associate may have responsibilities including manufacturing, assembly, basic testing, packaging and shipping of MRI Imaging Equipment.

●Reads and follows work procedures and schematics or receives verbal instructions regarding duties to be performed using Agilent ENA Series E5061B Network Analyzers, Data Acquisition, power supply equipment.

●Performs manufacturing/assembly operations and various tasks following procedures, bills of materials, work instructions, and process aid sheets.

●Maintains daily production output.

●Follows all EHS and Quality policies and procedures.

●May participate in quality control inspections.

Housing Maintenance Technician – 08/2015 – 02/2016

Portage Metropolitan Housing – Ravenna, OH

●Works directly with residents and team members to diagnose, assess and repair issues including electrical, plumbing, HVAC, appliances, tile, carpet, walls and flooring

●Maintains records of customer interactions and transactions, recording details including actions taken

●Follows up on unresolved customer service issues to ensure issue resolution

●Prioritizes and manages your daily workload to ensure successful completion

●Maintains a working knowledge of policies and procedures and their proper application including efficiency, service and quality targets.

Engineering Test Technician – 02/2014 – 06/2014

TAD PGS/Adecco Government - Parker Hannifin/Wheel & Brake Division – Avon, OH

●Performed moderate to semi-complex assembly/test functions on aircraft braking and hydraulic systems;

●Setup moderate to semi-complex test equipment on a variety of products;

●Troubleshot and reworked malfunctions disclosed by test data;

●Conducted tests using common and/or computerized data acquisition equipment;

●Used oscilloscopes, power supplies, DVM’s, transducers, and other related equipment for measuring, temperature, pressure, voltage and physical dimensional.

Quality Control/Gage Calibrations – 08/2012 – 12/2012

Pro Tech Staffing Solutions – Swagelok Corporation – Solon, OH

●Responsible for setup, calibration and recall of all gages & fixtures requiring calibration on specific intervals

●(Calipers, Depth Gages, Micrometers and various other physical dimensional Measuring devices.

●Coordinated with various departments to assess current in-house and external supplier needs for manufacturing and or inspection

●Responsible for establishing tracking calibration intervals, including gauges due for calibration, overdue, lost/missing gages and generating reports for those gages which are routed to manufacturing monthly to aid tracking

●Perform calibration on gages to documented procedures and/or manufactured recommendations to assure conformance to applicable specifications

●Responsible for the issuance of gages and the timely updating of the gage numbers as well as their assigned locations in gauge control software

●Generates monthly recall reports and distributes to manufacturing areas

Machine Builder/Electro-Mechanical Assembler – 12/2011 – 06/2012

Aerotek Staffing – American Machine Builders – Stow, OH

●Assembly of capital equipment for the tire and rubber industry per blueprints and CAD engineer drawings

●Electrical wiring and mounting of sensors and pneumatics components

●Managed a variety of shop maintenance projects

●Built mini CNC drilling/tapping machines (Micrometers/Calipers)

●Fastens components or parts together, using hand tools, rivet gun, and welding equipment.

●Positions and aligns components for assembly, manually or with hoist.

●Reworks, repairs, and replaces damaged parts or assemblies.

●Analyzes assembly blueprint and specifications manual, and plans assembly or building operations.

●Fastens and installs piping, fixtures, or wiring and electrical components to specifications.

●Inspects and tests parts and accessories for leakage, defect, or functionality, using test equipment.

Electro-Mechanical Assembler/Tester – 02/2011 – 10/2011

ProTech Staffing Solutions – Avtron Industrial Automation – Independence, OH

●Assembled/Repaired digital encoders and tachometers per blueprints or engineering specification/drawings

●Electrical wiring and soldering of various components and circuit boards- (Certified Solder in Lead/Lead-Free)

●Completed various mechanical and electrical tests

●Documented data entry of serial numbers and customers warranty information


Cleveland Catholic Charities Corporation – Cleveland, OH 2/2016 - 06//2016

Non-Destructive Testing Training - Graduated June 2016

●Certification of completion in formal ASNT-TC-1A, 410 MT, PT Level 1&2

●Aeronautics/Automotive/Aviation/Aerospace Science and Technology, General, ASNT MEMBER

Remington College – Cleveland, OH 02/2013 - 05/2014

●Certificate of Electronic Technology – Graduated May 2014

Ashland University – Ashland, OH 09/2003 -06/20

Business Management Certificate- coursework – 2 years

San Diego Institute of Teletype Technology – US NAVAL Training Station -San Diego, CA

●Associate of Applied Science in – Electrical/ Mechanical

●Associate of Applied Science in – Military Radio Communications


ASNT – Level 1


United States Navy – E–3, Rate –Radioman 3 years

Radio Communications – ship to shore, ship to ship and various others

Top Secret Clearance (Declassified)


●Habitat for Humanity – built new homes for low income families

●Lorain County Animal Protective League – Care of animals/facility and grounds

●Brady Lake Police Department – Maintenance, painting and remodeling

●Hudson Library/Historical Society – Maintenance/shelving books


Computer savvy – Data Entry, Microsoft Office, Gage Application and Internet


●President’s List (4.0 GPA) Selected to the Program Advisory Committee – Remington College

●Dean’s List Three Semesters – Ashland University

●Graduated Top 2% of Class – San Diego Institute of Teletype Technology

●Perfect Attendance Awards – Remington College

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