Customer Service Office

GLENDA JOSE RONQUILLO

***, **** ****** ***** **** Calgary, Alberta■ 587-***-**** ■*************@*****.***

OBJECTIVES

To obtain an Administrative position, where I can best utilize my education and experience to contribute to the holistic well-being of residents. Bringing an ability to quickly establish rapport with clients, strong patient care skills and a passion to achieve optimal physical and emotional comfort.

CORE SKILLS & COMPETENCIES

Medical Terminology knowledge

Handle multiple tasks simultaneously

Over 7 years of experience as Administrative Officer

Excellent in computer skills on MS Office (MS Excel, Pivot Table, MS outlook, PDF, Powerpoint)

Proficient SAP Software, Diamond software and M-Files

Proficient in Computer Troubleshooting

Strong analytical and problem solving abilities

Customer service oriented

PROFESSIONAL EXPERIENCE

South Health Campus – Calgary, AB February 4, 2019 - Present

Assist Residents with day to day hygiene including washing and grooming, changing linens, Toileting

Serve meals according to prescribed diet

Provided care, Emptying Catheter, One to two person transfer and lifts

Answered call bells in a timely manner

Ensured patients safety while moving in and out of beds, baths, wheelchair

Observe and report any changes in clients condition

Town of Strathmore Municipal Office- Strathmore Alberta

Utility/Billing Clerk January 7, 2019 – May 30, 2019

Duties:

Answering the phone/answering customers questions regarding utilities accounts.

Maintenance of customer account records.

Compilation and entry of meter reading information into billing system.

Processing and mailing approximately 2500 invoices of customers.

Collection and posting of customer payments.

Posting of late penalties and related notices.

Reconcile delinquent payments onto tax roll

Processing of billing registers, trial balances and payment audit reports.

George Boyack Carewest – Calgary, AB Oct 1, 2018 – Oct. 17, 2018

(Long Term Care Setting)

Assist Residents with day to day hygiene including washing and grooming, changing linens, Toileting

Cared up to 4 clients each shift. Provided care, Suppository administration, Emptying Catheter, One to two person transfer and lifts, checking vital signs.

Answered call bells in a timely manner

Ensured patients safety while moving in and out of beds, baths, wheelchair

Observe and report any changes in clients condition

POSCO Daewoo Corporation – Dubai, UAE Branch

Office Administrator March 1, 2016 – July 15, 2017

Responsible for all the administrative processes within the Office, as well as providing general secretarial and I.T support to enable the smooth and effective running of the office.

Duties:

Preparation of Company profiles, correspondence, quotations, invoice, inquiries, incoming and outgoing faxes, maintain proper fillings, emails in a timely manner

Hardware set-ups, software installations, network printer set-up (features scan to network drive, scan to email, scan to profile)

Configured, installed and maintained hardware/software equipment including routers, switches, and upgraded operating systems.

Provide training on operating systems and MS office, stressing the importance of backup and security, Email set-up (particularly MS outlook)

VOLUNTEER EXPERIENCE

Youth Mentorship Program-Calgary, Alberta March 2018

Admin Assistance

Duties:

Attend orientation and youth mentor training

Follow specific guidelines explained in the training manual

Providing data entry for the events

CERTIFICATION

First Aid Certification, 2018

Basic Safe Food Handling Course

EDUCATION

Health Care Aide November 2018

ABES COLLEGE – Calgary Alberta

Degree on Bachelor of Science in Computer Engineering April 2004

Emilio Aguinaldo College-Manila Philippines

(Canadian equivalency: secondary school diploma and college diploma (3years) as determined by World Education Services, Toronto, ON

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