Customer Service Manager

AMBER CAMPBELL

**** ****** *** **** ****: 808-***-****

Honolulu HI 96817 *************@*****.***

SUMMARY

Highly energetic and skilled bartender also with experience as a cocktail server, hostess, bar management. Dedicated to creating a fun and friendly working environment through team building and positive attitude.

HIGHLIGHTS

Suggestive selling

Cash and credit transactions

Outstanding customer service

Quick on my feet

Maintaining a clean bar

Able to multi-task

Anticipating guests’ needs

Fantastic verbal communication

Problem solving

Courteous

Creative cocktail making

Works well under pressure

Excellent judgment

Works well with everyone

RELEVANT EXPERIENCE

I have been recognized for outstanding customer service in every establishment I have worked. I’m very proud to say that I consistently received 100% positive customer feedback. Many returning customers have been because of my style of work, presentation, charisma, and welcoming approach. I always have a smile on my face.

Cocktail & Bartender Apr 2003 to Sep 2006

The Swamp Okaloosa Island, Florida

I started out as a cocktail/shooter girl/ Beer Bar girl, after “graduating” Bartender school I turned to the dark side! The Swamp was a seasonal nightclub that closed every winter. I would go and work at Nighttown for the winters. Was in charge or setting up all cocktail areas with clean tables, ashtrays, and make sure our service trays we ready for the evening. Receive and relate drink orders in a timely manner. Collected money and made change. . I am aware of recognizing when to stop service to any over intoxicated adult. I try to up held a high standard of cleanliness in all work areas. . Performed closing duties including cleaning, sanitizing and replenishing at the end of my shifts. I take my appearance very personal so I do my best to look “flawless”. I always serve each guest with a sincere, positive, pleasant and enthusiastic attitude. Making sure I have made a personal connections with guests to create loyalty.

Cocktail & Bartender Nov 2003-Mar 2006

Nighttown Destin, Florida

Nighttown was the nightclub I would work during the winter. I maintained full knowledge of bar and menu items and made recommendations. Always delivered quality beverages to every one of my guests. Always willing and eager to dabble and work with the latest in mixology, held bar equipment and sanitation standards. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Collected money and made change. Opened and closed bar tabs. I am aware of recognizing when to stop service to any over intoxicated adult. I try to up held a high standard of cleanliness in all work areas. Performed closing duties including cleaning, sanitizing and replenishing at the end of my shifts. I take my appearance very personal so I do my best to look “flawless”. I always serve each guest with a sincere, positive, pleasant and enthusiastic attitude. Making sure I have made a personal connections with guests to create loyalty.

Cocktail Server Aug 2009-Feb 2011

Senor Frogs Honolulu, Hawaii

Senor Frogs was the first time back to work since I had my son in 2007. I was a full time cocktail server. Was in charge of setting up all cocktail areas with clean tables, and make sure our service trays we ready for the evening. Receive and relate drink orders in a timely manner I always delivered quality beverages to every one of my guests. I am aware of recognizing when to stop service to any over intoxicated adult. I try to up held a high standard of cleanliness in all work areas. . Performed closing duties including cleaning, sanitizing and replenishing at the end of my shifts. I take my appearance very personal so I do my best to look “flawless”. I always serve each guest with a sincere, positive, pleasant and enthusiastic attitude. Making sure I have made a personal connections with guests to create loyalty.

VIP Cocktail & Bartender Sep 2010-Jul 2011

Paparazzi Ala Moana, Hawaii

I maintained full knowledge of bar and menu items and made recommendations. Always delivered quality beverages to every one of my guests. Always willing and eager to dabble and work with the latest in mixology, held bar equipment and sanitation standards. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Collected money and made change. Opened and closed bar tabs. I am aware of recognizing when to stop service to any over intoxicated adult. I try to up held a high standard of cleanliness in all work areas. Performed closing duties including cleaning, sanitizing and replenishing at the end of my shifts. I take my appearance very personal so I do my best to look “flawless”. I always serve each guest with a sincere, positive, pleasant and enthusiastic attitude. Making sure I have made a personal connections with guests to create loyalty. My husband deployed so I had to leave.

Bartender Aug 2011-May 2014

V-Lounge Ala Moana, Hawaii

I held the Assistant Manager position for dinner shift hours. I maintained full knowledge of bar and menu items and made recommendations. Always delivered quality beverages to every one of my guests. Always willing and eager to dabble and work with the latest in mixology, held bar equipment and sanitation standards. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Collected money and made change. Opened and closed bar tabs. I am aware of recognizing when to stop service to any over intoxicated adult. I try to up held a high standard of cleanliness in all work areas. Performed closing duties including cleaning, sanitizing and replenishing at the end of my shifts. I take my appearance very personal so I do my best to look “flawless”. I always serve each guest with a sincere, positive, pleasant and enthusiastic attitude. Making sure I have made a personal connections with guests to create loyalty.

Bartender Jan 2014-Feb 2015

Hula’s Waikiki, Hawaii

I maintained full knowledge of bar and menu items and made recommendations. Always delivered quality beverages to every one of my guests. Always willing and eager to dabble and work with the latest in mixology, held bar equipment and sanitation standards. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Collected money and made change. Opened and closed bar tabs. I am aware of recognizing when to stop service to any over intoxicated adult. I try to up held a high standard of cleanliness in all work areas. Performed closing duties including cleaning, sanitizing and replenishing at the end of my shifts. I take my appearance very personal so I do my best to look “flawless”. I always serve each guest with a sincere, positive, pleasant and enthusiastic attitude. Making sure I have made a personal connections with guests to create loyalty. Unfortunately my husband received orders and we had to move in 2015.

Bartender Oct 2015-Sep 2016

UltraBar Washington D.C.

I maintained full knowledge of bar and menu items and made recommendations. Always delivered quality beverages to every one of my guests. Always willing and eager to dabble and work with the latest in mixology, held bar equipment and sanitation standards. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Collected money and made change. Opened and closed bar tabs. I am aware of recognizing when to stop service to any over intoxicated adult. I try to up held a high standard of cleanliness in all work areas. Performed closing duties including cleaning, sanitizing and replenishing at the end of my shifts. I take my appearance very personal so I do my best to look “flawless”. I always serve each guest with a sincere, positive, pleasant and enthusiastic attitude. Making sure I have made a personal connections with guests to create loyalty.

Bartender Oct 2016 - Present

Villain & Saint Bethesda, Maryland

I maintained full knowledge of bar and food menu items and made recommendations. Always delivered quality beverages to every one of my guests. Always willing and eager to dabble and work with the latest in mixology, held bar equipment and sanitation standards. Made our house made Fireball, prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Collected money and made change in the Aloha POS system. Opened and closed bar tabs. Transferred between the patio bar, and cocktail servers. I am aware of recognizing when to stop service to any over intoxicated adult. I try to up held a high standard of cleanliness in all work areas. Performed closing duties including cleaning, sanitizing and replenishing at the end of my shifts. I take my appearance very personal so I do my best to look “flawless”. I always serve each guest with a sincere, positive, pleasant and enthusiastic attitude. Making sure I have made a personal connections with guests to create loyalty

Bartender/ Manager Card Aug 17-July 18

Wang Chung Honolulu HI

I maintained full knowledge of bar and full kitchen menu items, and daily specialties as well as made recommendations. Always delivered quality beverages to every one of my guests. Always willing and eager to dabble and work with the latest in mixology, held bar equipment and sanitation standards. Made our house made Cucumber Vodka, Jalapeno Tequila, Lychee Vodka, Ginger Beer, simple syrup, and grenadine. I covered all fields in prepared house specialty mixed drinks; poured wine, beer and nonalcoholic beverages. Collected money and made change in the most up to date POS system. Opened and closed typical bar tabs as well as large/private tabs. I am aware of recognizing when to stop service to any over intoxicated adult. I try to up held a high standard of cleanliness in all work areas. Performed closing duties including cleaning, sanitizing and replenishing at the end of my shifts. I take my appearance very personal so I do my best to look “flawless”. I always serve each guest with a sincere, positive, pleasant and enthusiastic attitude. Making sure I have made a personal connections with guests to create loyalty.

CERTIFICATIONS

Bartending Certification, Destin Liquor Commission Apr 2003

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