Customer Service Executive Assistant

EILEEN FELLA

(C) 919-***-****

*******@*****.***

SUMMARY

years of experience. Nine years HR Associate/Coordinator, Nine years Executive Assistant to CEO/Owner

Proactive, confidential, organized, high level of attention to details and customer service orientation

Demonstrated ability to take initiative.

AREAS OF EXPERTISE

Spreadsheets

Meeting Planning

Coordinator

Onboarding of new employees, I-9’s employee reviews, employee relations, travel booking

HIGHLIGHTS OF ACCOMPLISHMENTS

Computerizing Employee file for 600 Employees

Updating of Job descriptions and auditing I-9’s

Traveled with company president to Asia for gift shows to pick out new merchandise

Purchased and imported $2.5 million inventory annually for Jerry Elsner Co.

Direct involvement with suppliers in China for new samples and product

Office Manager worked with budgets, forecasting and trained a staff of five customer service representatives

PROFESSIONAL

EXPERIENCE Jan. 2011 – bioMerieux Inc. Durham, NC

HR Associate/Coordinator

Manage the pre-employment process for approximately 100+ new hires annually. Scheduling background checks, drug screens and I-9’s, E-verify

Manage our New Employee Onboarding including scheduling presenters, travel for new hires, shuttles, etc.

Assist HR Managers with Corporate initiatives and interviewing of prospective candidates

First point of contact for 600+ employees for all HR related inquiries

Administrative support activities for HR Department including events planning for company functions

Maintain individual personnel files and annual review files

Responsible for Company Org charts and head count reports monthly

Any other related duties required or assigned

May-2010 – Dec. 2011 bioMerieux Inc. (through Adecco Staffing) Durham, NC

Administrative Assistant/Receptionist

Greeting customers and visitors and directing them to the proper department

Maintain switchboard system

Coordinate back-up receptionist duties with other administrative assistants

Assisting HR with filing, interviewee travel arrangements and Marketing with scanning

Coordinate various department meetings and events as requested.

Prepare and update Company organizational charts monthly in PowerPoint

Assign access cards badges and take photos of new employees

Maintain employee photo databases

Receive/log incoming mail and packages. Distribute to staff

Create training packets for customer training classes weekly

Help Field Service maintaining training records

EILEEN FELLA Page 2

Sep.-2008-Mar. 2010 Quintiles (through Adecco Staffing) Research Triangle Park, NC

Training Coordinator in Learning & Development

Provided administrative support for the Learning & Development team

Scheduled, coordinated and maintained Outlook calendars of assigned personnel

Assisted in the preparation of presentations in PowerPoint

Set up and tracked training classes in Learning Curve. Booked venues and catering

Maintained training manuals and documentation. Setup agendas and meeting minutes

Managed global course schedule and documents on SharePoint site

Served as liaison for department to external visitors

Proactively manage course waitlist and communicate to participants on waitlist

Sep.-2006-Aug. 2008 Allstar Marketing Hawthorne, NY

Inventory Analyst

Maintained inventory levels for multi-million $$ gift company at two locations

Corrected warehouse errors to protect integrity of inventory

Processed inbound shipments to warehouses through MAS500 software

Reviewed forecasting for adequate inventory levels and recommended ordering levels

Handled month-end procedures

Traveled to Reno for year-end certified bank inventory

EDUCATION Attended Nassau Community College Garden City, NY. Early Childhood program

COMPUTER

SKILLS Microsoft Office (Word, Excel, Outlook, Calendars) PowerPoint, Concur, coRHus, Oracle, People Soft, Ceridian DayForce, Egencia (corporate travel system)

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