Administrative Assistant Customer Service

Shelly Lira

•**** Cold Springs Drive NW • Lilburn, GA 30047•

• 470-***-**** • *************@*****.*** • www.linkedin.com/in/shelly-lira-306565b0 •

Professional Summary

Results-driven with strong attention to detail and desire to help with business operations. Well-spoken communicator, highly accurate in financial reporting, and professional correspondence. Proven track record of developing accurate spreadsheets, delivering organized reports and account upkeep. Knowledgeable in account reconciliation on a daily/monthly basis to ensure accuracy. Self-motivated work ethic with ability to work well independently or in team environments.

Skills

Fluently Bilingual in Spanish and English Languages

Experienced in JD Edwards

Proficient in Microsoft Word/Excel

Adapts to new concepts quickly.

Capable of typing 50+ WPM

AR/AP Reconciliation

Proficient in Showcase Query

Strong Multi-Tasking

Data Entry

Confidential Record Keeping

Customer and goal oriented

Professional Experience

The Quikrete® Companies- Duluth, GA April 2017-Current

Accounts Receivable/Collections Specialist

Reviewed and maintained all customer information for assigned accounts

Kept record of collections and status of accounts

Collect and prepare paperwork to turn over unpaid accounts to collection agency

Calculates and maintains Bi- Monthly and End of Month reports through excel spreadsheets and showcase query for assigned accounts.

Enter system notes pertaining to collection and disputes

Responsible for preparation of excel aging reports.

Assists in collecting and maintaining close out packages such as lien waivers.

Prepare small balance write offs.

Prepares accurate information for AR activity reporting.

Create and complete 500+ credit/debit memos for account reconciliations and sales tax accurately and efficiently

Insure AR/AP JD Edwards new and current set ups are complete and accurate.

Transition Acquired customer and vendor information into JD Edwards.

Manage online site for customer set up site to insure optimal response.

Maintains daily communication with plants to acquire additional information to complete accurate vendor and customer set ups, credit/debit memos and collections information.

Assists in training of new personnel when needed.

Victor Garcia’s Concrete- Norcross, GA February 2014-April 2017

Administrative Assistant

Performed general administrative duties, including copying, faxing and filing.

Kept reception area clean and neat to give visitors positive impression.

Provided excellent Bilingual customer services.

Greeted clients, answered phone calls, checked voicemail, screened e-mails, prepared invoices, tracked customer billing and payments.

Created, managed and organized all file systems and folders; hard copy and on the computer.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Developed reminders to managers on appointments and project deadlines.

Handled confidential information

Responsible for purchasing construction materials and running errands.

Communicated daily with team leads on information

Coordinated with team leads for daily or weekly job duties

Scheduled and managed current and upcoming projects.

Managed payroll for an organization of 8-15 personnel.

A1 DUI & Defensive Driving School- Lawrenceville, GA May 2012-January 2014

Driver’s Education Coordinator

Provided over the phone information about the many driving services we offered

Provided excellent customer service in English and Spanish

Helped students set up a schedule for driving time and classroom

Kept an updated online database for new clients

Maintained and updated frequently a full schedule for more than 16 drivers

Assisted in weekly payroll for over 15 employees

Helped new employees by presenting them with welcome packages and setting up training programs

Office Manager

Contacted customers by phone and email in response to inquiries.

Assisted supervisors with any issue involving employees and students

Organized office layout, maintained a clean work environment and filed paperwork accordingly

Exceeded expectations sales goals by 85%

Wrote reports for senior management and managed budgets

Used a range of office software, including email, spreadsheets and data bases

Education

Meadowcreek High School -Norcross, GA Class of 2013

High School Diploma

References

Available Upon Request.

Contact this candidate