Customer Service Sales

RESUME

Vikram Singh

VPO Shillai, Teh. Shillai Distt. Sirmour

Himachal Pradesh-173027

Contact- 843-***-****

E-mail- *******@*****.***

Summary

Looking for a career with good environment committed & dedicated people, which will help me to explore my potential fully willing to work in challenging & creative environment.

Experience

3.10 years Experience in Retailing Sector.

Previous Company / Brand

Designation

Duration

Area / Location

Big Bazzar future group Ltd

Worked as an Cashier

26 July 2015 to 30 April 2016

Dehradun

Current Company / Brand

Designation

Duration

Area / Location

Reliance Retail Ltd.(Trends)

Team Leader and Sr. Customer service accociat.

24 Jun 2016 to 10.05.2019

Shimla

JOB RESPONSIBILITIES: - (Trends)

Key Responsibilities

KRAs

1 Financial:

Focusing on Daily sales targets achievement and preparing, implementing action plans

Ensure Meet, Greet & Direct guidelines are adhered to & approach customers with a smile.

Inward and outward 100% Verification in Store.

To Control on damage stock and maximum recovery on damage stock.

To ensure that PI and Global count is conducted at Stores as per Schedule.

Negative stock Control.

Handled all responsibilities of Commercial & Accounted.

Experienced staff is trained to take on more responsibility.

2 Customers:-

Grooming

Floor Discipline

Follow VM and Mock Shop guidelines

3 Internal Process

To Check SOP Adherence, All relevant registers maintenance which is related to inventory in store.

To Check and verify all the areas like Exchanges, Price, Back store, cash till, Trial Room, VM standard etc.

Self-development

To Complete All Training Program.

KEY RESPONSIBILITIES APART OF INVENTORY

Taking of all work related from Commercial & Accounted.

PIS (Pay in slip creation the cash sale report) Cash submitted, Petty cash maintained.

Store Checklists Opening & Closing are maintained every day.

Retail Operation & Sales & Customer:

Ensuring proper replenishment of merchandise on Floor.

Ensure the cleaning standards of store are always good.

Follow all the SOP- STANDARD OPERATING PROCEDURE.

To be watchful for shrinkage

Ensure Meet, Greet & Direct guidelines are adhered to & approach customers with a smile.

Retail Standards

Liaising with VM & ensuring in-store displays are up to date & fresh.

Products are arranged in brand/ story/ collection.

Ensure proper size cube/stickers/ tags on merchandise, check on steaming, etc.

Achievements

Best of the Employee got many time in Reliance Trends.

Best Cash handling and customers dealing prize got in Big Bazzar.

Negative stock in under norms.

Educational Qualification

Particular

Univ./Collage

Year

Diploma in computer Application

APTECH, NICC

2014

10th

HPBSE

2011

12th

HPBSE

2013

Bachelor Of Arts

HNBGU UK

2016

SKILLS

Basic Knowledge of Computer (MS- office, MS-Excel)

Retailanalytics

SIM (Store Inventory Management) Stock updation, GRN updation, PI Schedule.

SAP (System Application Process)

STRENGTHS

My dedication, hard work and my willingness to complete my work are my strengths. I also possess

good working and smart work skill.

Father s Name : Late. Sh. Rattan

D.O.B : 03 OCT 1992

Languages : English & Hindi

Marital Status. : Unmarried

Declaration

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date ..

Place .

( VIKRAM SINGH)

Contact this candidate