Customer Service Manager

Mary C. Pinette

**************@*****.*** Fort Lauderdale, FL 33312 Cell 954-***-****

CUSTOMER SERVICE REPRESENTATIVE

Accomplished and results oriented semi-retired person looking to return to full time employment

AREAS OF EXPERTIZE

Order entry from phone call, email or fax. CS follow-up calls to evaluate product installation and up-sell

Experienced in Microsoft Office Suite plus proprietary Navision, AS400 software.

Quality customer service with excellent client relations and inter-department communications

Provide product information and quotes with follow thru to sales order including up-selling

Resolved customer service issues, complaints, shipping errors and damages plus account discrepancies

with genuine concern for the customer’s satisfaction while maintaining company profit margin.

Researched customer accounts. Entered replacement orders. Issued RMA’s. Entered credits

Liaison services to increase internal communication between manufacturing facilities.

QuickBooks entries with month end, quarterly and yearly reports, plus preparation for taxes.

Effective time management with scheduling and dispatching of work teams – onsite and offsite

Created bus route to quickly and economically pick up and drop off students with child safety first.

PROFESSIONAL EXPERIENCE

June 2016 – Current 1099 Independent Contractor Fort Lauderdale, FL 954-***-****

Order entry, Marketing Coordinator, QuickBooks Bookkeeper, Sewing

June 2013 - April 2016 Steel Traders, Inc. Fort Lauderdale, FL 954-***-****

QuickBooks Bookkeeper, Order entry, A/P, A/R, Commission Invoicing

Oct 2010 – May 2012 Bluewater Construction Group, Inc. Fort Lauderdale, FL 954-***-****

QuickBooks Bookkeeper, Office Manager, A/P, A/R

Aug 2010 – Feb2012 Christi Academy & Stepps Academy Sunrise, FL 954-***-****

Bus Driver, Bookkeeper, A/P, Resource Center Coordinator

May 2009 – Aug 2010 CMS Realty Property Management Cooper City, FL 954-***-****

Office Manager, A/P, A/R, QuickBooks Bookkeeper, RE Admin Assistant

July 2008 – Aug 2010 Nationwide Business Consultants Cooper City, FL 954-***-****

Admin Assistant, Marketing Coordinator, QuickBooks Bookkeeper

July 2007 – July 2008 Larsen’s Manufacturing Company Fort Lauderdale, FL 954-***-****

Inside Sales Representative, Production Planner

Oct 2003 – May 2007 Spectore Corporation Deerfield Beach, FL 954-***-****

Resolution Manager, Inside sales, CS Rep, Invoicing Administrator

April 2003 – Oct 2003 Superior Printing Ink Company Fort Lauderdale, FL 954-***-****

Office Manager, A/P, A/R, QuickBooks Bookkeeper, Sales, Purchasing

April 2002 – Mar 2003 Glass Doctor Fort Lauderdale & Miami, FL 305-***-****

Office Manager, A/P, A/R, Dispatcher, Purchasing, Inside Sales, Receptionist

Nov 1998 – Jan 2002 Electro-Term Hollingsworth, Inc. Springfield, MA & Pompano Beach, FL

Resolution Manager, Customer Service Dept. Asst. Manager 800-***-****

ACADEMIC CREDENTIALS

A.S. Manufacturing Engineer Capital Community Technical College Hartford, CT

Microsoft Office User Specialist PC Professor Technical Institute Boca Raton, FL

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