Manager Customer Service

Italo Javier Inciarte Ferrer

407-***-**** *************@*****.***

**** **** ****** ****, *******, Fl. 34219

Summary of Qualifications

Motivated and hard worker, proven IT professional with more 20 years of experience. Well organized, skilled in setting priorities with strong knowledge in Windows Systems, migration and customer service. Able to work under pressure with high level of competitiveness, workings in teams and independently. Spanish fluent and study English in Manatee Technical College. Professional Experience

IT Technician - Randstad Technologies contract with Northern Trust Bank Sep 2016 – Nov 2016

Assignee tickets with IT Service Management Suite Software

Made Imagen in computer with Server DHCP

Destroy Data machine with Blancoo Software

Retired machine model Hp Compaq 8000 / 8200 / 6500

Create documents to retired machine

Change hardware in some machine

Computer register to user with NATSTOOLKIT software IT Technical Support - Open Solutions Services, LLC Jun 2014 – Jan 2016

Identify failures and provide relevant resolutions to clients

Install Windows ME, XP, 7 and 8.1

Install Microsoft Office 2003, 2007, 2010 and 2013

Backup and Restore Data for customers

Change of Hard Drive, Memory and other device of personal and desktop computer

Teaching customers different systems and programs such as Windows, Excel, Word, Power Point, Internet, Firefox, Eset NOD32 and Google Chrome

Made image from computer and restore image with Acronis True Image Computer and Technology Audit Coordinator

Jun 2012 – Dec 2013

Responsible for the Technology Department and coordinate different audits for the Zulia Governorship Maracaibo - Venezuela

Identify problems and provide relevant resolutions to the audit department

Install Windows XP and 7

Install Microsoft Office 2003, 2007 and 2010

Install Network cable

Backup and Restore Data of users

Change Hard Drive, Memory and other device of personal and desktop computer. IT Manager – Petrochemical of Venezuela, SA (PEQUIVEN) Mar 2009 – Feb 2011

Responsible of the supervision for 35 employees

Programing, and coordinated all IT services and resources (hardware, software and infrastructure communication) with the propose of quality coverage guarantee, following the procedure and strategies of the corporation and the standards and guidelines of international IT

Responsible for the operation, monitoring and management of the Data Center and Communications Rooms and external contractors.

Responsible for new IT infrastructure projects in other division throughout the corporation.

IT Supervisor – Petrochemical of Venezuela, SA (PEQUIVEN) Mar 2005 – Mar 2009

In charge with the Occidental support Team, responsible for the operations and supervision of 10 IT technicians

Migrate user from Pdvsa.com to Pequiven.com

Technical support to 1200 users in a corporation

Diagnosed and solved IT hardware and software problems quickly and reliable.

Recommended equipment repairs, upgrades and replacement.

Trained and assisted users on the use Windows 7 after migration Windows Xp

Install different applications that has been create and develop in Pequiven Corporation

Backup and restore user data with Acronis True Image

Replace hard drive, memory, graphics card, Ethernet card, power supply and monitor

Configure and test VPN to Supervisor, Manager and Director of the Pequiven corporation

Install network cable

IT System Support – Dresser of Venezuela, SA

April 1992 – Jan 2004

Provide Technical support of hardware and software to PC users

Provide data recovery services to corporation manager

Responsible and support for accounting system

Maintenance and programming to system account

Accounting balance print all month and close year Educations

Rafael Belloso Chacin Technical

High Technical Computer

Certifications and Trainings

ITIL V3 Certification, Supporting Windows NT 4.0, Administration Windows NT 4.0

Contact this candidate